Never has worked
I’m an electrician and I’ve installed a dozen of these chargers over the last 5 years and the installer app has never once worked. I’ve always had to complete the setup with the homeowner’s phone and app.
Update broke the app
Never had any problems until the latest update. Now it just hangs up rather than cueing me to provide customer info. If I disconnect, it goes back to blinking white. Used the customer app to register and it had the proper breaker setting already. Just wouldn’t finish properly. Also tried on my Android phone. Same story.
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Awful experience
I hate this developer
App is irrelevant.
App does not work to set up charger, despite there being 2 notices in the box that you need it. There is one notice in the box stating that you need the user app to set up the charger. Thank you to other reviewers for addressing this.
Not needed, doesn’t work anyway
The ChargePoint Installer app says it requires a licensed electrician to use the app and activate the charger. When my electrician arrived, he said the app doesn’t work, and is not needed. He showed me how to use the owner’s ChargePoint app to activate the charger, ser the amperage, and connect to WiFi.
I had replaced a defective charger (the WiFi stopped working after a couple of months), and the installation instructions said to use the ChargePoint Service Pro app for activation. This Installer app was the only other ChargePoint app available. ChargePoint needs to clean up their act and keep their apps and instructions in synch.
I had replaced a defective charger (the WiFi stopped working after a couple of months), and the installation instructions said to use the ChargePoint Service Pro app for activation. This Installer app was the only other ChargePoint app available. ChargePoint needs to clean up their act and keep their apps and instructions in synch.
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