ts app buns
Downloaded the app and it's just showing the logo and not loading past it. I'm stranded trying to charge my car and the app won't even work.🤢
The New App.
Does not load on iPad..keeps logging you out once you log in. Works fine on IPhone.
Terrible update, old app is much better, more details and quicker to use.
Now less info and longer to use. Used to show me two numbers for public/home monthly total, is now combined. Have no idea how much the total amount power used just at home for the month.
Wow! Terrible Update!
The app asks me to login even though I already did login. There is no way to access the schedule so I can’t charge overnight at home. I’ll be forced to manually charge during “on peak” hours at a much higher cost than overnight.
App was updated now it’s worthless on iPad
Previous app was fine. Update doesn’t work on iPad. App constantly fails to login and you can no longer view history or any user data. Customer service is a complete joke! All this for a route planner no one is ever going to use. ChargePoint management and App developers are idiots for rolling out a defective app that renders the previous functionality unusable.
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Not displaying progress while charging for the past week
Charging initially is showing that it is in progress. The last week it has stopped displaying activity after a few minutes making it unclear if there is a charging problem. Additional things that would help: separating out residential chargers that aren’t publicly available and noting non-functioning chargers.
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Support not functioning
I managed to delete my first attempt at an account with hopes of successfully making a new one - that didn’t work - support seems non existent, I tried calling the phone number and remain on hold for about 15min until call ends itself
Worst EV app
Worst charging experience I’ve had with an EV charging app. Why would I need to press “start” after I do all the manual work of plugging in my work to charge at my ASSIGNED charger. All other chargers just automatically start charging. App can be way better once it starts to charge as well.
edit: I just found out there’s no clear way on how to cancel your subscription for 19.99. They have no clear instructions how to not be charged anymore, anywhere. I called in, and after 30 minutes all they said was to remove the “connection”, and I should be charged anymore… customer support is even worse lol
edit: I just found out there’s no clear way on how to cancel your subscription for 19.99. They have no clear instructions how to not be charged anymore, anywhere. I called in, and after 30 minutes all they said was to remove the “connection”, and I should be charged anymore… customer support is even worse lol
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Creating account impossible
I’ve been trying for several days to open an account with this app, but the verification code they sent me is not recognized when I try to enter it. This app is useless.
Ask for verification of CC
Ask for verification of CC and billing address w no reason when you just want to charge and go on with your own business!!
New update
New update is trash
The Old Version is Better
This new update has made the app significantly more difficult to use. On top of that, they now preauthorize $50 to your card for each charging session. Ridiculous! So much for THINKING you’re saving money and getting an easier experience….. I will only use ChargePoint in an emergency now. Other than that, I will stick with EVGo
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Terrible update, old app is much better, more details and quicker to use.
Now less info and longer to use
This app this trying to get you to accumulate extra fees
I just got an EV and the nearest charger to my house is a charge point one. I downloaded the app since they said the fees would be lower and on my first charge got no notification my car was done but noticed the energy output had gone to 0 even though it still said charging in the app and hadn’t told me it was done via the notifications I allowed. My battery was at 90% not full so today I figured I should wait for the notification this time … which never came. I ended up going over there after 30 minutes of it still saying “charging” and not sending me a notification that it was done and came back to my car still at 90% and having been changed almost again as much for time plugged in and not charging… even though I never got a notification saying it was done and it was labeled as charging in the app the whole time. Additionally I currently have 4 pending $50 hold charges because I ended up somehow with 3 when I charged a few days ago, which still haven’t fallen off.
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Didn’t recognize my account
Went to charge my car and it kept asking for a credit card. Then saying charging without an account. I called customer service, waited 40 mins on the phone and they verified I had an account but that’s as far as it went. Said I had to order a card. SMH.
It also will not work with my “wallet”
**update**
It’s been almost a month and I still haven’t received my card that was had no choice but to order.
I’m done with this nonsense. Deleting the app and sticking to FLO
It also will not work with my “wallet”
**update**
It’s been almost a month and I still haven’t received my card that was had no choice but to order.
I’m done with this nonsense. Deleting the app and sticking to FLO
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Response from developer
Hello bett99, Thank you for sharing your experience with us. We truly value your insights regarding the account issues and the charging process. Your feedback about the card requirement and wallet integration is important, and we will address it internally. We hope you'll consider giving us another chance soon! Please provide your registered ChargePoint email to assist you further. Thank you!
New Update
New update is no good. It’s harder to find available stations by grouping them together in an area. Just leave it the way it used to be where you could see the multiple stations without having to go into the group.
Garbage update
Whoever designed the new UI and ruined overall app performance needs to be fired. I have never written an app review, but this update is heinous and they need to revert asap
Good luck, you’ll need
If the future of EV charging belongs to the developers of this app, we should consider going back to horses.
By far the absolute biggest flaw with this app is that it does not identify public and private parking accurately.
It’s also a crapshoot about whether any given charging station will work. Some work great and are seamless while others never work, glitch, etc.
They also don’t fix these machines or mark them as broken. Some have been damaged for years.
By far the absolute biggest flaw with this app is that it does not identify public and private parking accurately.
It’s also a crapshoot about whether any given charging station will work. Some work great and are seamless while others never work, glitch, etc.
They also don’t fix these machines or mark them as broken. Some have been damaged for years.
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ChargePoint sucks
Lousy app with even worse customer service.
Asks for Data now plus service fee and Ai
App now asks you to agree to a new privacy policy that uses your data. I just want to charge my vehicle. They also use Ai as well for many of their services. In addition you now have to pay a .49 cent service fee. Even if you’re performing a short charge. Sad this company can’t simply provide a service without looking at all angles to maximize profit. I am now avoiding ChargePoint stations when possible.
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