It's loving out that’s not convenient
It's loving you out and does not remember your password, which is not convenient.
App Can’t Do Simple Math
The app works well. My low rating for this app is the fact it can’t do simple math.
1. After you enter you Utility Price in Home - Settings.
2. And Export your monthly home charges statement (PDF only).
3. You still need to export it to Excel, multiply your electricity rate by each session in kilowatts, then add it all together to get your total home monthly usage.
4. Now it won’t even let me see my monthly bill statement. What a joke.
1. After you enter you Utility Price in Home - Settings.
2. And Export your monthly home charges statement (PDF only).
3. You still need to export it to Excel, multiply your electricity rate by each session in kilowatts, then add it all together to get your total home monthly usage.
4. Now it won’t even let me see my monthly bill statement. What a joke.
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Faulty Queue Assignment, Inactive NFC Reader, and a Painful App
A very frustrating charging experience. I tried to use an open charger, but the system rejected it and forced me onto a waitlist while the spot sat empty. After waiting several minutes, I was directed to a charger with an unresponsive NFC reader. The app then crashed and logged me out, requiring an extra ten minutes to log into the painfully slow system just to start my session.
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Support more than one home charger (and at different addresses)
Please add the ability to have multiple Homes with their own chargers. I have one and I also help manage one with my family. I’d like to be able to just add both to one account.
WiFi
Addendum 10/9/2026. The app keeps asking me to verify my email address but then it never emails me the code. Just about what I would have expected from Chargepoint based on my initial awful experience with setting up their charger and their customer “support.”The ChargePoint home flex charger will not reliably connect to Wi-Fi. This is a common problem, read reviews of the ChargePoint Home flex charger on Google. When you call the troubleshooting number for help, you inevitably speak to a person with a very severe Indian accent. I usually do OK with Indian accents most of the time, but these are quite unintelligible, especially the women. I have spent countless hours. on the phone with them and no resolution. The device will not connect to Wi-Fi under any circumstances. They say that my case has been elevated to “level 2” however there has been no action for the past several weeks and I am despairing about this device ever working. even if they send me a new device under warranty, I will still have to have the electrician come out again to remove the first device and install the replacement device and they told me that they will not cover the cost of The Electrician.
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Finding a charger
I live near plenty of Chargepoint chargers, however, many are not accessible due to having to pay a parking fee. Also, because people are not required to pick up their car many start charging in the morning and don’t pick it up until they leave work. I live in Park Place in Irvine, CA 92612.
Scheduler does not work
App use to let you charge per the clock schedule entered. Today it now overrides this and charges outside of the times I entered. This forces me to pay a higher electric rate.
Poor quality control and a backwards "feature".
Poor quality control and a backwards "feature".
Broken chargers never get fixed
At this charging site, there are 15 chargers and only 4 work.This is my experience in multiple locations.
Meh
This app is terrible to open the app. It keeps asking you to login and receive a code to verify your email. You would go through the process for nearly 10 minutes. There would be no email and no code. You close the app to open it again so you can charge and verify later on. It takes absolutely forever to do anything in this app. It’s already bad enough. These are slow chargers now to charge your car. The process of opening the app is extremely snail like. They need to do better. The customer service experience with these chargers are always poor.
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Garbage!
Every update seems to make it unusable. Makes you jump through vague hoops… need to re-validate cards time and again. Was at first excited Apple Pay was added… took it once, next day attempted Apple Pay and it has my account locked for 30 min. Beyond frustrating!!
Do not get this app or use there services
They hold $50 from you and never put ur money back until 6 days this CHARGEPOINT is a joke plus u call customer service and direct you to someone in the India that can’t do anything for you and put u on hold on top of that good luck with understanding the customer service rep
Easy to use
I see your UI updates! It's pretty easy to use this app.
Custom Notification Sounds
I frequently miss notifications from ChargePoint because they aren’t loud enough. Is this something that can be built into the app? The only option right now is to change the default notification sound or volume for all the other apps and that’s not something I want
So many glitches
The app doesn’t have a streamlined way to notify of chargers that are no longer working and it used to have a notification setting to let you know when a charger has become available and that is no longer an option. Really disappointed.
Customer service?
On a recent trip app wouldn’t connect payment with charger. CSR was useless. Finally found charger. Never connected payment. They didn’t call back after the call dropped. Wasted my time.
Not working
Trying to setup the app and it is saying no internet connection. Even though I’m on the internet
really needs some work
Chargepoint really went downhill recently when they revamped the app. I no longer get notifications when my car is done charging, even though I have those notification settings turned on….a convenient bug for chargepoint who ends up way overbilling me for the energy that I use. For some reason, it also takes nearly 20 seconds to take the charger nozzle out of the port after scanning my phone. why? just let me take the nozzle right away. I’ve already left a review like this internal to the app, but unfortunately nothing has been done to improve it.
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Apple wallet integration fail
cant use as it wont integrate with the apple wallet despite updates saying its fixed
Refund
They are holding 50 on my card
Can’t add a Ev
Added my vehicle and did not show up in my EV tab can not hook up to the charger useless app uninstalled and deleted.
