Most expensive and hardly works.
This is a poorly services badly designed product.
Inconsistently works
This app works sometimes but not consistently all the time. When I just pulled up to the charging station, it said it did not recognize my account, even though I have a balance on the account and have been an account holder for many years. The company needs to fix this problem so that when customers want to use their app to pay for a charging session, it doesn't deny access like this.
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Worst customer service
Currently stuck at a charging station with 2% because NONE of their charging station at this location are working. I was told twice by two different “customer service workers” it was my card even though everyone here was having the same issue. After I changed the card it still wasn’t working for anyone and we were told if we leave are cars here they can be towed. They offered us a towing service that we would have to pay for if we chose to take the car somewhere else. When asked to speak to someone higher up I was told no one was available smh. The worse experience with these damn charging companies. And they charged $20 holding fee.
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Requires Phone Number
This was the worst thing about ChargePoint but now they've brought it to this app/network
Black screen
I just opened the app to charge my Bolt and whatever they have updated just doesn’t run on my iPhone (15, iOS 26). Thank God there’s an EVgo station about 5 miles away. Its app works, and 95% of the time its chargers work too. Unlike EA. Only stopped here because there are a lot of shopping and food options nearby for our road trip break.
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