Scam operators
Don't do business with these people
Horrible
App doesn't allow to add payment
Overly complicated and restrictive
Using this app is highly inconvenient
You can’t just pay and go
They want you to put in your personal information so they’re probably gonna sell it but also it makes it longer for you to actually get your charge going and get on the road again. There’s no need for this. I should be able to just pay for the service and leave anonymously without giving all my personal information and having to authenticate three times and or sign up for their stupid subscription, that I may or may not use. If you have other options, use them.
This is not a customer, focused or user focused application or company
You can’t just pay and go
They want you to put in your personal information so they’re probably gonna sell it but also it makes it longer for you to actually get your charge going and get on the road again. There’s no need for this. I should be able to just pay for the service and leave anonymously without giving all my personal information and having to authenticate three times and or sign up for their stupid subscription, that I may or may not use. If you have other options, use them.
This is not a customer, focused or user focused application or company
Show more
$20 hold fee is too expensive and confusing. This app use to be great until the recent update
This app is not good anymore.
Extremely Expensive
Without a membership they are almost twice the price as other services. Will only use if I absolutely have no other choice.
Ridiculous
Removing the wallet function was one of the dumbest moves ever. Not just that, but they preauthorize you in $20 increments. It would be ok if it was like EVGo where they only preauthorize you $5 then give the $5 back at the end of the charging session. At least it’s not like some other companies that preauthorize you $50-$60 or more. I now have numerous fraud alerts and my cards have been repeatedly declined despite having funds on them (calling other transactions elsewhere “suspicious activity”). Before they started playing these games I never had any issues. The only reason I’ll use them is the gym I go to has Electrify America chargers and I can charge my car and work out at the same time. Otherwise, I will be sticking with EVGo
Show more
New app ruined my network loyalty
The updated payment process is awful and phone support is also awful. Used to be my preferred network but now avoid whenever possible.
$20 holds…
So if you attempt to start a session you will be charged $20 even if it that session doesn’t start. Every attempt you will be charged another $20 hold. Your new system is HORRIBLE!!! At the bare minimum you should have given people a choice to use your new system or still be able to fund the account with whatever amount. I will never use EA again until you reverse course and allow the funding of accounts. I know I am not alone in this, whosever brilliant idea to do it this way should be fired.
Show more
Horrible UI/UX
Ummmm why does it not let me scroll up click the X button when y’all ask me for membership. Horrible UI. Horrible UX. One of the most unpleasant user experiences I’ve had with a mobile application.
App doesn’t work
The App opens with a partially visible statement about how billing is going to change. There is no way to make the statement disappear so the App is unusable. So I cannot locate any EA charge points.
Used to be a great company now this sucks
It went from being able to add $20-$10 on your own which was a good idea because sometimes I was only able to add $10 at the moment but now it’s taken off a $20 hold on your card and let it not be an error. There goes your $20 for the next 3 to 5 business days and you have to add another $20!! Im looking for a new company to start charging my car won’t be using you all anymore.
Show more
Cannot get password reset email
The password reset email from the app never arrives. Not in junk or any other folder, it just never comes. Multiple calls to customer service fail to resolve this. There is money in the account, and I cannot use it.
Chargers not showing
No chargers are showing on the map no matter what settings you use, even tried reinstalling still nothing. How can you charge and pay if the app won’t find any chargers.
Bad for small screens
The app is not designed for small screen phones. Their messages pop up blocking the entire screen, cant scroll up or down, so it’s fully blocked and not able to access functionalitiea
Most expensive and hardly works.
This is a poorly services badly designed product.
Inconsistently works
This app works sometimes but not consistently all the time. When I just pulled up to the charging station, it said it did not recognize my account, even though I have a balance on the account and have been an account holder for many years. The company needs to fix this problem so that when customers want to use their app to pay for a charging session, it doesn't deny access like this.
Show more
Worst customer service
Currently stuck at a charging station with 2% because NONE of their charging station at this location are working. I was told twice by two different “customer service workers” it was my card even though everyone here was having the same issue. After I changed the card it still wasn’t working for anyone and we were told if we leave are cars here they can be towed. They offered us a towing service that we would have to pay for if we chose to take the car somewhere else. When asked to speak to someone higher up I was told no one was available smh. The worse experience with these damn charging companies. And they charged $20 holding fee.
Show more
Requires Phone Number
This was the worst thing about ChargePoint but now they've brought it to this app/network
Black screen
I just opened the app to charge my Bolt and whatever they have updated just doesn’t run on my iPhone (15, iOS 26). Thank God there’s an EVgo station about 5 miles away. Its app works, and 95% of the time its chargers work too. Unlike EA. Only stopped here because there are a lot of shopping and food options nearby for our road trip break.
Show more
Made the app even worse
How was it possible?!? They made the app less intuitive, with fewer functions and less functional. I typically charge at home but need to charge while I was out. Beside the fact it is almost 8x the cost to charge with EA than it is to charge at home now I have another reason not to use EA.
