Demasiado complications
No sirve
Delete account
Need a refund and there is no “pencil” under account to get a refund and cancel?????????
IOS compatibility
Completely stopped working on IOS 18 on iPhone XS. Black screen.
Avoid at all costs!
I signed up and cancelled in writing within two weeks due to poor and expensive EV charging. Despite my written cancellation, they continued charging me for 12 months - then refused to refund.
All customer service is offshored with zero care applied.
Do not be ripped off. Avoid this terrible company.
All customer service is offshored with zero care applied.
Do not be ripped off. Avoid this terrible company.
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All this money being charged and you can’t fix bug issues?
This app and the chargers are so BUGGY and terrible. You would think after so many years that they would have adapted and fixed it considering it’s providing a service that is necessary to use your VEHICLE.
Buggy app does not permit edits
I downloaded the latest version on Sep 11 2026. After logging in, it is impossible to edit your details, when you select the user details page, the app immediately swipes itself back to the previous screen. Exact same issue with Electrify Canada app. Tried on 3 different iPhones.
Worst most expensive
I dread having to use their system. Very expensive, very glitchy or just plain broken.
Broken App since last update
Despite paying a monthly membership, the EA App (since the last update) cannot initialize charge. I have been going to Tesla’s chargers to be able to charge my Rivian.
Can’t log in
Never sends the text code to finish logging in. I’d assume the rest of the app is also garbage if they can’t get the most basic login part to work.
Acct creation?
Can’t create an account. So what’s the point?
Worst EV Charging App
Never works without three or four attempts. Charging price is double than all other providers whereas service is worse than all other providers
Steals your money
Tried to use their charger one time, never signed up for their subscription, but they kept charging me.
Trash
Use to like the app but looks like I’ll be using EV-go now, I was at one of their charging stations and twice it charged me $20 because the charging session couldn’t initiate until the 3rd try so it took $60 for it to start charging ever since the new update it has gone down hill I liked when we were in control of loading the account balance this is ridiculous
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FAVORITE
I been waiting over three months for an update to fix the “Favorite”! What’s going on with that?!
Hacked
Both of my credit cards I entered for use were hacked, charged and I am still fighting to get my money back. This app was the only thing that one card was ever used for. Do not give them your information
Worst Support
My car charges OK but two problems that support personnel can’t address and keep repeating themselves as broken records!
1. The SOC (state of charge) is an idiotic limitation when one is paying! Don’t tell me about congestion because other locations - Fashion Island - is always congested but doesn’t have an SOC limit!
2. Some cars get different pricing at the same level of charge than I get! As a Member+ my price was about $8 for around 8% while the car next to me was charged about $5 for 80%!
Is Electrify America stealing from us?
1. The SOC (state of charge) is an idiotic limitation when one is paying! Don’t tell me about congestion because other locations - Fashion Island - is always congested but doesn’t have an SOC limit!
2. Some cars get different pricing at the same level of charge than I get! As a Member+ my price was about $8 for around 8% while the car next to me was charged about $5 for 80%!
Is Electrify America stealing from us?
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Too Expensive
I bought an EV to save money not spend more than gas costs. It literally cost more to charge here than gas would have cost. Won’t be charging here ever again unless prices are dropped.
Waste of Time and Money
I have used multiple charging stations, including Rivian, chargePoint, blink, and Electrify America(Ripp-off America) during 2 Recent Rd. trips. Electrify America is hands-down, the most expensive per kilowatt pricing and this time I decided to sign up for the $7/mo. membership, which is supposed to waive the $1 session fee and provide about a 25% discount. Started my charging session through the app, but noticed the screen was showing that I was still paying the full price plus the $1 session fee. I called Customer Service and they said that I was using a “private Electrify America station” in this very public parking lot and that the membership discount rates would not apply. Hung up the phone and immediately canceled my membership. What a waste of time and money.
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Scam operators
Don't do business with these people
Horrible
App doesn't allow to add payment
