Terrible 1st time experience
This was terrible to set up at the pump, I kept getting errors. Then I didn’t get notification I was done and got charged an idling fee without being notified - NO ONE USES THESE PUMP. Will not use this service again.
Black opening screen?
I’ve been using North Carolina Electrify America chargers with great success. The app is a problem for me. I have tried repeatedly to open info on it and I get only a black screen.
Buyer Beware
I recently started using Electrify America plus. This is supposed to give me a reduced charging rate. However, the instructions in the app and on the charging station are wrong.
If you follow them, it’s going to charge you the normal price and not give you a discount. And contacting Electrify America support. Doesn’t help because they refuse to refund anything.
The app tells you to plug-in and then select your charger. If the chargers are grayed out, you have to shut the app and reopen it until one of them is lit.
Then you have to select your charger before you plug-in, even though the app tells you to plug-in first. Plugging in first, according to the app instructions initiates a guest charging session and you’re going to pay the higher rate rates and will not be refunded because electrify America considers it your fault.
If you follow them, it’s going to charge you the normal price and not give you a discount. And contacting Electrify America support. Doesn’t help because they refuse to refund anything.
The app tells you to plug-in and then select your charger. If the chargers are grayed out, you have to shut the app and reopen it until one of them is lit.
Then you have to select your charger before you plug-in, even though the app tells you to plug-in first. Plugging in first, according to the app instructions initiates a guest charging session and you’re going to pay the higher rate rates and will not be refunded because electrify America considers it your fault.
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Decent function
Most of the time the app works well and is convenient. It would be really helpful if there was a monitor where you could see how close other cars are to completing their charge. There are several chargers close to my home and I’d like to not wait an hour to have someone finish their charge if I can just go on to the next site.
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Not real time info
There’s no enough chargers on LA you check the app and go driving for 20min and when you arrive to a facility with 4 chargers available (on the app refreshed on site), cars charging at all the stations and the app keeps saying there’s at least two chargers available, this is one more way of this company is always making me loosing time and money.
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Unhappy Member
I used to love using this service but I am currently planning on switching to a new charging company. They changed the payment feature and now there’s a hold of $20 on my bank account every time I go to charge. As a rideshare driver, I charge 2 to 3 times a day, which means Electrify America takes up to $60 from my account per day even though my sessions are often less than $15. It takes two business days for them to return my money to me. If I charge on the weekend, I will have to wait until Tuesday for my balance to update. Absolutely ridiculous. They used to allow you to upload the amount you needed to your account which was way more convenient than this new system. Highly recommend downloading the app “PlugShare” to find various charging stations other than Electrify America. ChargePoint is known to only charge you the cost of your session in real time.
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Billing $20. When never able to connect to Kia v6
Charger would not recognize the Kia V6. So I deleted app, got a charge on my credit card $20.00
Don’t rely on this
The app reports chargers in working order when they are not. The phone swipe doesn’t work. The chargers on it are few and far between in my area, and nobody seems to check to see if they are actually being maintained (they’re obviously not). Absolutely not reliable. You’re better off not bothering with a membership, even for free.
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Unsubscribe feature does not work
This app is terrible. Unsubscribing from the monthly payments in the app doesn’t work so I always have to call the support line.
Unhappy Member
I used to love using this service but I am currently planning on switching to a new charging company. They changed the payment feature and now there’s a hold of $20 on my bank account every time I go to charge. As a rideshare driver, I charge 2 to 3 times a day, which means Electrify America takes up to $60 from my account per day even though my sessions are often less than $15. If I charge on the weekend, I will have to wait until Tuesday for my balance to update and my money returned to me. They used to allow you to upload the amount you needed to your account which was way more convenient than this new system. I absolutely hate it.
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Narrow options
I think it's ridiculous that they just stick with 1 type of charging.
Demasiado complications
No sirve
Delete account
Need a refund and there is no “pencil” under account to get a refund and cancel?????????
IOS compatibility
Completely stopped working on IOS 18 on iPhone XS. Black screen.
Avoid at all costs!
I signed up and cancelled in writing within two weeks due to poor and expensive EV charging. Despite my written cancellation, they continued charging me for 12 months - then refused to refund.
All customer service is offshored with zero care applied.
Do not be ripped off. Avoid this terrible company.
All customer service is offshored with zero care applied.
Do not be ripped off. Avoid this terrible company.
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All this money being charged and you can’t fix bug issues?
This app and the chargers are so BUGGY and terrible. You would think after so many years that they would have adapted and fixed it considering it’s providing a service that is necessary to use your VEHICLE.
Buggy app does not permit edits
I downloaded the latest version on Sep 11 2026. After logging in, it is impossible to edit your details, when you select the user details page, the app immediately swipes itself back to the previous screen. Exact same issue with Electrify Canada app. Tried on 3 different iPhones.
Worst most expensive
I dread having to use their system. Very expensive, very glitchy or just plain broken.
Broken App since last update
Despite paying a monthly membership, the EA App (since the last update) cannot initialize charge. I have been going to Tesla’s chargers to be able to charge my Rivian.
Can’t log in
Never sends the text code to finish logging in. I’d assume the rest of the app is also garbage if they can’t get the most basic login part to work.
