DO NOT BUY AUTEL
The charger itself works fine, but the app/account setup is really frustrating if more than one person in the household needs to use it.
My wife and I both need access to our home charger. Apparently you can’t have two owners, so we tried using the same account on both phones. Every time one of us logs in, the other phone gets logged out. Even worse, our charging schedule gets deleted in the process. And “Autostart” gets deactivated, too - which means charger wouldn’t start without actively activating it in app.
This is a home EV charger, not a personal social media account. It should be completely normal for two people in the same household to have full access to the same charger without constantly logging each other out or having to check whether the charging schedule is still there.
The hardware seems good, but Autel really needs to fix the account and app setup for households with multiple drivers.
My wife and I both need access to our home charger. Apparently you can’t have two owners, so we tried using the same account on both phones. Every time one of us logs in, the other phone gets logged out. Even worse, our charging schedule gets deleted in the process. And “Autostart” gets deactivated, too - which means charger wouldn’t start without actively activating it in app.
This is a home EV charger, not a personal social media account. It should be completely normal for two people in the same household to have full access to the same charger without constantly logging each other out or having to check whether the charging schedule is still there.
The hardware seems good, but Autel really needs to fix the account and app setup for households with multiple drivers.
Show more
Bug in the current version
The app has a bug in it that is preventing you from setting the maximum current on your charger to 48 amps. The physical charger has a dial that allows you to set the current limit for the circuit but the app is required to set the max you actually want to use. Pretty stupid design but if it worked, it would be no issue. In this case the app will not show higher currents but if you ask the built in AI assistant what the max current is, it will say a higher value than what the dropdown menu is. It is able to set to 40 but no higher, even when your charger is set to and works at 50. This is unlikely a big issue for most people but in my case it’s limiting my charging capacity.
Show more
Offline
Terrible app, terrible service when calling, just not a great charging experience. Their guest wifi didn’t work, located in a parking garage, finally downloaded app only to have it show it doesn’t work.
Chargers incorrectly offline in App
Chargers in Australia are being incorrectly shown as offline in the Autel Charge app when they are actually online and working.
Terrible avoid!
Absolutely terrible… waste of money! AVOID AVOID AVOID
Does not easily connect with other family members phones / apps.
Does not send connection message through SMS or email… terrible software! Stay away from this product. Request dealership gives you another brand!
Does not easily connect with other family members phones / apps.
Does not send connection message through SMS or email… terrible software! Stay away from this product. Request dealership gives you another brand!
