Faulty ev charger. Do not buy!
DO NOT BUY!!!! Had this product for a few yrs. It would periodically throw a fault code 20 but would eventually start working again. However now it is completely broken. Autel support said it will not replace under warranty despite these issues having happened prior to the warranty expiring. I cannot recommend this product given the poor warranty support.
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Kkbf0402
Always offline
Scam. Stations always kicks my car offline then charge me idle fees.
FFitbyFate
Bien
Superbe application, manquerait la facilité de verrouiller sans à avoir aller mettre l’option d’anti déverrouillage à la fin de charge et j’aurais aimé rajouter des notes perso à chaque charge pour mettre une indication tel que le kilométrage total du véhicule au moment de la charge (pratique pour les remboursement de frais pro par exemple)
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BBabs19501511
Needs serious work
The amount of times I’ve connected the charger and the app says no internet connection despite my internet being absolutely fine which then leads to the app saying the car is charging only for me to come to the car in the morning and it hasn’t charged at all. If you try and cancel the charge and start again it glitches out and says it’s unable to stop charging even though it’s not charging in the first place!
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Lleddy1311
DO NOT BUY AUTEL
The charger itself works fine, but the app/account setup is really frustrating if more than one person in the household needs to use it.
My wife and I both need access to our home charger. Apparently you can’t have two owners (“invite” never sends one), so we tried using the same account on both phones. Every time one of us logs in, the other phone gets logged out. Even worse, our charging schedule gets deleted in the process. And “Autostart” gets deactivated, too - which means charger wouldn’t start without actively activating it in app.
This is a home EV charger, not a personal social media account. It should be completely normal for two people in the same household to have full access to the same charger without constantly logging each other out or having to check whether the charging schedule is still there.
The hardware seems good, but Autel really needs to fix the account and app setup for households with multiple drivers.
My wife and I both need access to our home charger. Apparently you can’t have two owners (“invite” never sends one), so we tried using the same account on both phones. Every time one of us logs in, the other phone gets logged out. Even worse, our charging schedule gets deleted in the process. And “Autostart” gets deactivated, too - which means charger wouldn’t start without actively activating it in app.
This is a home EV charger, not a personal social media account. It should be completely normal for two people in the same household to have full access to the same charger without constantly logging each other out or having to check whether the charging schedule is still there.
The hardware seems good, but Autel really needs to fix the account and app setup for households with multiple drivers.
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POPatrick Owl
