App and Co need major improvement!!!
I have two properties listing with evolve and this app is the primary manner in which customers are meant to use their service. Getting someone on the phone requires way too much effort. The app is bad. The UX is shoddy, the IA is nonsensical, the logic engineered to inform the UI was clearly overlooked, the process for onboarding a new property is done with little accountability which means addressing/fixing mistakes boarder on an exercise in futility. I pay Evolve too much money (10% total revenue including the cleaning fee) to be doing this much work myself. I’m actively researching other options for managing my two current properties and the third that will be live in July. Proceed with caution.
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Terrible- Inconsistent and Glitchy
For two years I’ve been an evolve owner and this app is consistently glitchy and problematic. Often times it shut down when trying to open it, calendars are often not available, and a lot of going to a desktop browser because it’s unavailable often. The reviews aren’t even in date order though it pulls the reviews from other platforms. Lots of issues and doesn’t allow for changes to your listing directly; have to go through evolve personnel to change.
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Update issues
For the last several days I have not been able to access the owners app. It prompts you to update the latest version, but there is no update on the link. I’ve tried uninstalling the app and reinstalling it and this does nothing. To access owner info now you have to go through the web-based version.
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Glitchy
This app rarely works without a glitch and almost never opens correctly. Currently it won’t load, informing me that an update is required and I must use the link provided which takes me to the App Store. When I go to the App store, there’s no update - only an option to open the dysfunctional app. It’s a broken loop. Make this better Evolve, please!u
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This app could be useful……
The app has not worked properly in over 1.5 yrs. Deleting and updating does nothing.
I have written and explained the bugs I experienced - with no solution. I rarely use the app now, it’s so frustrating!
Does not work:
* The bell letting you know there is a new booking or communication - kicks you out of the app if you click it.
* Switching between pages - most often kicks you out. Then have to start over.
* When checking reviews, you must start back over every time you want to read the next one.
* Currently I have not been able to even get on the app at all. It’s says to update app. I have, I have deleted and reinstalled- nothing!
I have written and explained the bugs I experienced - with no solution. I rarely use the app now, it’s so frustrating!
Does not work:
* The bell letting you know there is a new booking or communication - kicks you out of the app if you click it.
* Switching between pages - most often kicks you out. Then have to start over.
* When checking reviews, you must start back over every time you want to read the next one.
* Currently I have not been able to even get on the app at all. It’s says to update app. I have, I have deleted and reinstalled- nothing!
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Poor app from a poor company
Apps aren’t always indicative of the company, but in this case it’s true. App is blocky, buggy, and rather useless. Company is about the same, tbh. They do not approach the properties in a unique manner, or take into consideration owner feedback or concerns. They charge guests extra fees over the booking sites, and refuse to dynamically price properties. Whenever advice is sought to increase revenue they recommend lowering rates to increase same day turnovers, which still costs the owner more money on cleaning fees and wear and tear on the property. Just stay away
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Updates????
This app is horrible. Upon opening the app I am asked to update to the latest version in order to continue. So I click on the link in the app to update. This takes me to the App Store, so I search for the app to get the last update only to find that there isn’t an update and hasn’t been an update for at least a year. I’ve only been using the app for a few months. I have tried closing out the app and restarting but it is the same message loop of needing to update. The website help page is also useless. My only recourse is to delete the app and try and reinstall. Ridiculous.
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App fails
I have been using the app for the past 3 years. Though at times it has been a little unstable, it has served it’s purpose. However now for the last couple of weeks it has not worked at all. I keep getting an error indicating that I need to update to the latest version. Which I am on. Uninstalled and reinstalled to no avail.
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App Update
We are owners that utilize Evolve for our rental property. The app says I need to install an update to use it, but when I try to do so, there are no updates available. I have uninstalled it, reinstalled it, and still get the same message. Please update this app appropriately so we can access information about our listing.
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Issues on updating app
The evolve owner app keeps prompting me to update the app, I click on the link, it takes me to the App Store but does not give an option to download, only open the current version, which is a year old, and takes me back to the page telling me to update to the latest version….perpetual loop. Tried in-install and tried re-install and got the same issue.
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Absolute Garbage
Nothing but problems with this app (essentially a wrapper of their website): notifications never go away when read, I’m often sent to a “Bootstrap Error” page when I open the app, and now it’s telling me to update and when I tap the “update” button it take me to the home page of the app store, not the Evolve page. Absolute garbage, this “app”.
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App regularly crashes
Today I opened my app and it told me I have to update in order to continue using. However, no update is available. App is now useless. Before today, it would crash on almost every use.
So many wrong things with this app
I would give it no stars if I could.
It takes FOREVER to load.
So annoying to navigate through.
And now it is saying I need to update the app and when I go to the App Store it doesn’t say it needs an update. So I can’t use it. Evolve get your crap together and use a better app. Thanks
It takes FOREVER to load.
So annoying to navigate through.
And now it is saying I need to update the app and when I go to the App Store it doesn’t say it needs an update. So I can’t use it. Evolve get your crap together and use a better app. Thanks
Full of Bugs
I hate this app- love the company but the app is the worst part of doing business with Evolve. Can’t even open it today, as it says I must update to the latest version to continue using it, but there hasn’t been an app update for a year. Completely useless, unfortunately.
App works great
I read the reviews of the past and it appears they have worked out the kinks. The app works great for me. I find it very useful, easy to navigate and so grateful it notifies me immediately upon new bookings. I love the chat option on the app as well. Great service!!
PLEASE Update and Fix the App!
I’m can’t believe that the last version update for the app was over 1 year ago. App constantly crashes and that’s if it even opens. Why hasn’t this been made a priority? We shouldn’t have to rely on the web portal only. Push notifications to mobile devices is an absolute must.
Owner Booking Button
I like the app so far. Can you move the over booking to a drop down or some where less in the middle of everything. It seems I am hitting that all the time to the point that I canceled an owner booking without realizing it because the owner booking pop up comes up all the time while I am navigating.
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Do NOT use Evolve
Do the marketing yourself.. you’re better off that way.
Besides the fact that it takes FOREVER for any changes to be made to your listing (change in price, changes to the description, changes in rules for the home etc) their marketing really isn’t that great either.
I also want to mention I had a guest stay at my Airbnb for 8 days. I made close to 1k on this stay. Turns out this guest used credit card fraud, they returned the money to the rightful owner but also took that money away from me. I’m out close to 1k and there’s “nothing I can do about it” according to an evolve “specialist.”
This is when I knew this company sucked. There should be protection against this if I’m paying 10% of all my listings to them.
Besides the fact that it takes FOREVER for any changes to be made to your listing (change in price, changes to the description, changes in rules for the home etc) their marketing really isn’t that great either.
I also want to mention I had a guest stay at my Airbnb for 8 days. I made close to 1k on this stay. Turns out this guest used credit card fraud, they returned the money to the rightful owner but also took that money away from me. I’m out close to 1k and there’s “nothing I can do about it” according to an evolve “specialist.”
This is when I knew this company sucked. There should be protection against this if I’m paying 10% of all my listings to them.
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Not a good App
First you can’t get into it most of the time bc they are “working on a few things” We have sent numerous suggestions all with an AI response saying they know better. App is about like dealing with company. We are looking at going with just AirBnB and VRBO. Please someone build a better model as there are too many hands on the pot.
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Poorly designed…when it loads at all.
The layout of this app isn’t very helpful. That’s only a concern when you can get it to load at all. It crashes on startup 75% of the time. In 2022 your organization should be able to produce a stable and beneficial application. As a host utilizing Evolve and their service, this has been my biggest disappointment.
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