Be Careful Before Subscribing (Difficult to Cancel)
I was very disappointed with my experience.
I initially subscribed because I wanted to learn English, but the app was slow and didn’t work properly. I contacted support early on to request a refund due to the issues, but it wasn’t approved.
What frustrated me the most was that I didn’t realize my subscription kept renewing for three months. The subscription didn’t appear in my Apple Subscriptions, so I had no idea it needed to be cancelled separately through their website. By the time I discovered this, I had already been charged for three months of a service I wasn’t using.
When I explained the situation and asked if they could make an exception, they refused and only referred me to their refund policy.
Please be aware that if you subscribe, make sure you know exactly how to cancel it, as it may not appear in your Apple subscriptions.
I initially subscribed because I wanted to learn English, but the app was slow and didn’t work properly. I contacted support early on to request a refund due to the issues, but it wasn’t approved.
What frustrated me the most was that I didn’t realize my subscription kept renewing for three months. The subscription didn’t appear in my Apple Subscriptions, so I had no idea it needed to be cancelled separately through their website. By the time I discovered this, I had already been charged for three months of a service I wasn’t using.
When I explained the situation and asked if they could make an exception, they refused and only referred me to their refund policy.
Please be aware that if you subscribe, make sure you know exactly how to cancel it, as it may not appear in your Apple subscriptions.
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App
I love this app. This app is my lifeline. Who would I be without this app?
Active subscription not recognized
I have an active annual subscription purchased through the App Store. This is the second time EWA has stopped recognizing my subscription and switched my account to the limited version. When I tap Restore Purchases, I get a restore error. I have to contact support every time to regain access. This is very frustrating. The app itself is great, but subscription reliability needs to be fixed.
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Money Grab
Can’t even get started without them, trying to sell us on points and monies, I just want to learn a language, I don’t feel like playing a game!
Review
Great
