Riu vendetta
Beautiful resort
Don’t expect a refund
Purchased 2 airplane tickets. When American changed the flight, I chose to cancel. Refund was issued for one ticket, but American says the refund for the second was issued to Expedia. But Expedia says it’s handled thru American. Next time, I’m booking directly with the airlines and skipping Expedia.
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Customer service
I have called twice and “chatted” once and no one will correct my email. I can’t do it on the app because they want to send a code to the non functioning email. What a frustrating company
Muy bueno
Lo mejor
Dirty and bad service
The carpet, the chairs and the bed sheets have stains. And the room has a smell like old. The clerk was so rude telling me if I don’t decide to stay or cancel in 10 minutes, she won’t refund my money. I had to stay because the other hotels were sold out
Worst experience
I have booked through Expedia before without issues, but this has been the worst travel booking experience I have ever had.
I booked a round-trip Avianca flight from LAX to El Salvador through Expedia. I specifically purchased the Classic fare for BOTH directions because it included a personal item, carry-on, and checked bag. I also paid approximately $28 per seat to select seats in the fourth row.
After booking, I checked my reservation directly with Avianca and discovered that my paid seats were not selected and my checked baggage was not showing correctly. I spent approximately THREE HOURS trying to resolve the issue with Expedia and was ultimately told that my only option was to cancel the reservation.
I then rebooked the SAME flights through Expedia. Before purchasing, I even confirmed with the Expedia agent that the reservation included checked baggage in BOTH directions. Once again, when the reservation appeared in Avianca, the baggage and seat selections I had paid for were not properly reflected.
I contacted Expedia again and was told to purchase the missing baggage separately and that I would receive a refund within 2–3 days. When my ticket was finally confirmed and the checked bag still was not included, I contacted Expedia again. Another representative instructed me to purchase the baggage and provide the receipt. After I purchased it, I was then told that I cannot request reimbursement until AFTER I complete my trip, which is still months away.
This is completely unacceptable. I have spent hours calling Expedia, canceled and rebooked an entire reservation based on Expedia’s instructions, paid additional money for services that were supposed to already be included, and received different information from different representatives every time I contacted customer service.
I booked through Expedia because I expected the reservation I paid for to match what I actually received from the airline. I should not have to wait until months from now to request reimbursement for something that Expedia can verify I already paid for. I am requesting that Expedia review my case now and reimburse the additional baggage charges and any seat-selection charges for services that were not properly provided.
I booked a round-trip Avianca flight from LAX to El Salvador through Expedia. I specifically purchased the Classic fare for BOTH directions because it included a personal item, carry-on, and checked bag. I also paid approximately $28 per seat to select seats in the fourth row.
After booking, I checked my reservation directly with Avianca and discovered that my paid seats were not selected and my checked baggage was not showing correctly. I spent approximately THREE HOURS trying to resolve the issue with Expedia and was ultimately told that my only option was to cancel the reservation.
I then rebooked the SAME flights through Expedia. Before purchasing, I even confirmed with the Expedia agent that the reservation included checked baggage in BOTH directions. Once again, when the reservation appeared in Avianca, the baggage and seat selections I had paid for were not properly reflected.
I contacted Expedia again and was told to purchase the missing baggage separately and that I would receive a refund within 2–3 days. When my ticket was finally confirmed and the checked bag still was not included, I contacted Expedia again. Another representative instructed me to purchase the baggage and provide the receipt. After I purchased it, I was then told that I cannot request reimbursement until AFTER I complete my trip, which is still months away.
This is completely unacceptable. I have spent hours calling Expedia, canceled and rebooked an entire reservation based on Expedia’s instructions, paid additional money for services that were supposed to already be included, and received different information from different representatives every time I contacted customer service.
I booked through Expedia because I expected the reservation I paid for to match what I actually received from the airline. I should not have to wait until months from now to request reimbursement for something that Expedia can verify I already paid for. I am requesting that Expedia review my case now and reimburse the additional baggage charges and any seat-selection charges for services that were not properly provided.
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History
Unable to clear history
Little disappointed
We stay from sep 13 to sep 15. Water pool closed and the electric stairs were closed.
Trip difficulties
Booked a car- Rental company has no cars. Reserved Hotel - hotel received wrong date. Expedia App - has ”typing” to customer service for assistance disabled.
Don’t trust the “confirmed” status
Booked a flight through Expedia that showed as CONFIRMED, but the airline payment never went through and the reservation expired. Expedia never notified me and continued showing the flight as confirmed. Had I not checked directly with the airline, I would’ve had no idea I didn’t actually have a flight. Customer service then sent me back and forth with the airline and offered no resolution. Extremely disappointing experience
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System errors and horrible customer service
I’ve been trying to book a flight all day ,that I have been unsuccessful. In addition to trying to call customer service two not so great experiences there either I’m just over Expedia.
Always the Best Prices!
Super helpful information and always the best prices!
Travelodge by Wyndham in Seattle Washington
This is the worst hotel I have ever stayed in the bath. The showers aren’t big enough for one person to take a shower. The carpets are dirty with stains. The TVs in the chairs are outdated the worst ever shame on you, Expedia and not checking on places.
Did not reserve
I did not reserve anything and I get a text that I did
Protection plan
I don’t understand buying a protection plan and having to cancel a booking with over 72h notice and not being able to get refunded. What is the point of a protection plan. It’s a scam and I don’t recommend it if you book through Expedia.
Don’t trust.
Prices aren’t valid. Host/hotel can cancel at anytime before trip if they think rates should be higher and expedia won’t do anything about it. Left hanging without a place to stay. Just told to make a reservation elsewhere.
mrs
great service
Great Place!
This cottage was great! Super clean, modern, roomy, and cozy. My sister and I stayed there 2 nights in transit to further east and we just loved it. It’s a great size - 2 good sized bedrooms, beds were very comfortable, good sized kitchen, living room and bathroom. All well stocked with everything we needed! It even had a couple of games and books. It was well located and easy to get to!
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Third party no good
So it appears they don’t care about their customers anymore. Blame game and pointing fingers is all they do now.
Book privately and save the aggravation!
Book privately and save the aggravation!
I’d give ZERO stars
Terrible app, not user friendly, text is too large, takes up entire screen,
