eXtra اكسترا User Reviews

What users say

Top reviews

Jood gold

After I logged in tried to purchase an item, my membership for jood gold didn’t show so I contacted the service center and I did all the things they asked and still didn’t help.now I deleted the app and installed it back and hopefully it will work. Guys you have to improve the app and suppose to show my membership for jood gold or silver as I log in and if the item it is not entitled then you should block jood from that particular item.
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Great service

I ordered the Lenovo loq 15 and it got delivered in just one day the laptop is amazing
5/5 in all aspects
Thank you extra

Order not delivered and no support from Extra

Order not delivered and no support from Extra

Worst experience order onlie

I order online and i pay cash..after that I suddenly receive email that my order was delivered but leterally never receive order because i put wrong contact number..im trying to fix the issue but nothings happen because the costumer service has no representative to assist..very bad experience

Not buy anything again from extra very disappointed

Very disappointed…whenever we purchase anything they offer new offers!! With extra charges n when we try to avail it they said it’s not included!!recently I bought Dyson airwrap with extra z waranty for that they took extra amount..after 1week the plug got some issue we claimed n they said it’s not in warranty you hav to paid extra amount…very much disappointed from the staff n services also…not buy anything from there in a life☹️☹️🥹
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Worst customer service

Big company that cannot train their staff with customer service. Its so annoying and stressful talking to their staff and customer service because they dont even know how to handle queries and inquiries. Waste of time talking to them. Surprisingly even on physical store their staff are rude.

Poor delivery service for online order

Please don’t opt for delivery services of extra. They charge 25SAR per delivery and delivery is done at late hours / outside working hours at office locations and tracking is really not possible! Very bad experience and they did not deliver as per the committee date! Charging 25 SAR for this kind of poor service is not acceptable. I will never use extra delivery services again!
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تجربة تحت الصفر

شركة سيئه جدا لا انصح بالتعامل معهم ، خدمة بعد الشراء زباله.

👎🏻

عند الاسترجاع بيخصمون منك ٣٠ ٪؜ من مبلغ الشراء بسبب فتح الكرتون

The warranty service very very bad.

The warranty service very very bad.

عروض وهمية

سعرها اكثر من السوق بكثيررر

Fraud company

Dear all,
Never ever buy insurance their sales person will give false commitment for purchase of insurance, as they purchase the insurance you can get free upgrade iPhone whenever new one arrives during insured period, so when we go for claim they denies, they are not clearly stating anything during purchase but after purchase they will make you fool. (Whomever reading this please like this so that this will top of the list and may helpful whomever going to trap in future.
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Bad App

Unable to search for anything in the app because when i type and press search, the app freezes and i have to close it from recent apps. Now instead of searching in the search box if i go to the category tab to search for certain thing, same thing happens. However the app works only if i search something on google and open the extra link from there.
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شراء اونلاين

اسوء تطبيق تتعامل معاه لشراء عبر الاونلاين تعليق بشكل غيري طبيعي حتى الساعه ٢ في الليل يعني مافي ضغط وبرضو التطبيق سيى

worst appp

lagging appp very bad no speed not work searching
i recommend noon is best

⠀⠀⠀

أزبل متجر أجنبي ممكن تشوفه في 2025 الى مابعد 2040

not satisfied

Online customer service is useless if u have complain or follow up there no one u can ask in online delivery was so bad dont know when will you receive the order website is broken not working there more to fix to this company about online services!!!!

Don’t recommend this app

The “worse” app I’ve ever seen, you can barely login into your account, logging into Google or facebook doesn’t work, it seems they haven’t updated the app since 2010, laggy most of the times, and you can barely purchase any item with this app and for some reason their website also doesn’t seem to work
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Response from developer

Thanks for pointing this out. We're actively working on improving speed and performance. Can you please let us know what device you’re using on WhatsApp through [920004123] or call our customer service at [920004123] to help you fix the issue faster.

The worst app can be in a phone

This is the worst app that can be in a phone. Stop bothering us by sending too many Usless and most annoying advertisements and notifications that we didn’t really want to have. Day and night, your app is sending. What is this ?

I hope there is a score less than 1 to give

Very weak support, very un realistic after sale services, communication channels are poor, i got my device replaced three times because of bad conditions of received item, extended warranty is fake, no preventive maintenance. After warranty support is too expensive without pre-agreement regarding expected efforts. Overall horrible experience.
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