The worst service ever
Im here on vacation and thought to rent a car, from the get go it was a nightmare. To put a long story short, it’s completely inconvenient, the customer service do absolutely nothing to help your case, you can forget about a refund because i’ve been on call multiple times with the team and have been emailed saying the case will be escalated only to get an email 10 minutes later each time saying it’s been resolved. I will be calling my bank and getting a refund as well as never ever recommending this service to anyone. There’s no phone holder or car play for maps, they are late for pick up and ended up making me do the work by taking pictures of the car etc. They do not accommodate to you nor do they care. Please save yourself the headache go to a traditional car rental company. I’d rather pay extra for my peace of mind.
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I DONT RECOMMEND DEALING WITH THEM !!!
A very unreliable company. They blocked my car for six days, and they don't respond to messages or phone calls at all. When you call, you promise to call back, but you never get a call.
But the worst part is, they just charge my cards! There's no explanation, they don't plan to refund my money, and I don't want to extend my days either!
I don't recommend dealing with them!!!
But the worst part is, they just charge my cards! There's no explanation, they don't plan to refund my money, and I don't want to extend my days either!
I don't recommend dealing with them!!!
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Sketchy
they are super sketchy, weren’t on time weren’t clear about salik charges and they charged my card after 2 months for salik apparently and they didn’t mention anything before that
Worst car rental experience!
eZhire contracts with third party rental car companies and provides only the interface. Nevertheless, potential customers beware as there are numerous didden charges and expect many delays!
The app was actually easy to use to select a car for rental, but it doesn't disclose many other costs.
After completing the rental, eZhire charged for additional costs, including:
1 - Tolls (not unusual to have tolls, but info to expect them or even how to avoid them would have been appreciated). An additional USD $12.
2 - Gas (car delivered with tank half full). I asked the delivery agent how to return the car, and was told to return it with the same amount of gas (3 bars displayed - half a tank) but was subsequently charged for additional gas and a service charge because it should have been delivered with 5 bars (3/4 tank) visible. An additional $15. Not sure how the contracted car company (Legend World Rent a Car) had a different amount... perhaps the car was driven for the hour plus prior to delivery?
3 - Extra kilometer/mileage charge. Nothing clearly shared about a limit to how far the car could be driven without additional cost. We drove from Dubai to Abu Dhabi and back and exceeded the undisclosed limit. An additional $10.
Not arguing about additional charges, and they are not exhorbitant, but some clear, advanced disclosure would be appropriate. Problem also is that not all of the additional costs are explained in the app. Just new costs with a "Tax Invoice", and the tolls were disclosed as "SALIK".
Worst part of the experience is that the car was delivered 85 mins late (scheduled for 10am, delivered at 11:22am) to the JW Marriott hotel in Business Bay. I called eZhire at 10:03am to ask about the delivery. They said that I needed to send my location by dropping a pin which I then did at 10:07am (even though they had the delivery location). Was told the car would arrive in 20 mins (approx 10:25am). After texting my location to the driver, at 10:40am a different driver requested my location via pin. I received the car at 11:22am. No response to my calls or texts and no communication by the drivers in the meantime, and eZhire could not update me regarding the delivery time. My family and I waited out front of the hotel and in the lobby. When I called eZhire at 10:03am, the manager Hamsa Hamid blamed the delay on me, saying I should have sent a pin sooner (even though eZhire had the name of the hotel). He said he had called earlier to get the pin (he called at 10:03am). We lost valuable time for our use of the car, were tired waiting in front of the hotel, and was treated poorly by the eZhire staff. No apologies ever provided, just new charges popping up; not sure if more will come...
This is not what I had expected from a company in the UAE. But that is clearly eZhire practice. Customers beware!!!
The app was actually easy to use to select a car for rental, but it doesn't disclose many other costs.
After completing the rental, eZhire charged for additional costs, including:
1 - Tolls (not unusual to have tolls, but info to expect them or even how to avoid them would have been appreciated). An additional USD $12.
2 - Gas (car delivered with tank half full). I asked the delivery agent how to return the car, and was told to return it with the same amount of gas (3 bars displayed - half a tank) but was subsequently charged for additional gas and a service charge because it should have been delivered with 5 bars (3/4 tank) visible. An additional $15. Not sure how the contracted car company (Legend World Rent a Car) had a different amount... perhaps the car was driven for the hour plus prior to delivery?
3 - Extra kilometer/mileage charge. Nothing clearly shared about a limit to how far the car could be driven without additional cost. We drove from Dubai to Abu Dhabi and back and exceeded the undisclosed limit. An additional $10.
Not arguing about additional charges, and they are not exhorbitant, but some clear, advanced disclosure would be appropriate. Problem also is that not all of the additional costs are explained in the app. Just new costs with a "Tax Invoice", and the tolls were disclosed as "SALIK".
Worst part of the experience is that the car was delivered 85 mins late (scheduled for 10am, delivered at 11:22am) to the JW Marriott hotel in Business Bay. I called eZhire at 10:03am to ask about the delivery. They said that I needed to send my location by dropping a pin which I then did at 10:07am (even though they had the delivery location). Was told the car would arrive in 20 mins (approx 10:25am). After texting my location to the driver, at 10:40am a different driver requested my location via pin. I received the car at 11:22am. No response to my calls or texts and no communication by the drivers in the meantime, and eZhire could not update me regarding the delivery time. My family and I waited out front of the hotel and in the lobby. When I called eZhire at 10:03am, the manager Hamsa Hamid blamed the delay on me, saying I should have sent a pin sooner (even though eZhire had the name of the hotel). He said he had called earlier to get the pin (he called at 10:03am). We lost valuable time for our use of the car, were tired waiting in front of the hotel, and was treated poorly by the eZhire staff. No apologies ever provided, just new charges popping up; not sure if more will come...
This is not what I had expected from a company in the UAE. But that is clearly eZhire practice. Customers beware!!!
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Rafae Nawaz
Very quick service and reliable
Smooth and professional service
I rented a car for one day/ the car was in immaculate condition, communication went on very smoothly and i had no problems at all.
⭐️⭐️⭐️⭐️⭐️
Service was amazing!
From the apps, the costumer service and the staff.
Highly recommended specially for the the tourist with there services.
Kudos eZHire👏🏼👏🏼👏🏼
From the apps, the costumer service and the staff.
Highly recommended specially for the the tourist with there services.
Kudos eZHire👏🏼👏🏼👏🏼
Great Dubai rental
Great value. Easy pick up and drop off. Friendly efficient drivers for pick up and drop off! Highly recommend!
Terrible.
Avoid this company unless you’re ready for nonstop surprise charges.
Easy Hire seems fine at first, but the moment you pick up or return a car, unexpected “non-rental” fees start appearing—sometimes even tied to old bookings you already finished. I’m still getting unexplained deductions. They don’t do any proper checks before charging your card; they deduct first and only ask questions later. The whole experience feels careless and untrustworthy.
The only reason I use the service was because it accepts debit card and I don’t use credit.
Please anyone that reads this go out of your way to get a credit card and avoid this company as much as possible.
Easy Hire seems fine at first, but the moment you pick up or return a car, unexpected “non-rental” fees start appearing—sometimes even tied to old bookings you already finished. I’m still getting unexplained deductions. They don’t do any proper checks before charging your card; they deduct first and only ask questions later. The whole experience feels careless and untrustworthy.
The only reason I use the service was because it accepts debit card and I don’t use credit.
Please anyone that reads this go out of your way to get a credit card and avoid this company as much as possible.
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Don’t even bother
Don’t even bother. They take your money, don’t deliver the car, or if they do they deliver it many hours later. Save yourself the frustration and go for a different company.
Great Dubai rental
Great value. Easy pick up and drop off. Friendly efficient drivers for pick up and drop off! Highly recommend!
Good
Good
Stay Away.
Ezhire is not a good service. They always find some loophole in their policy to avoid refunding you for extra charges. There’s no automatic car pickup to charge extra days if you forget to reconfirm the return in the app — they insist you must do it through the app even if you already specified the return time during the booking.
If they delay giving you the car, they just extend your booking instead of refunding you for the lost time. I returned the car early because I didn’t need it anymore, and I had to open a claim with customer service to get my money back — otherwise, they would’ve simply ignored it and kept the money.
Basically, they look for any excuse to charge you extra, and every refund turns into a hassle — they either “don’t notice,” “forget,” or just don’t care.
Totally not recommended. Use any other app, just not this one.
If they delay giving you the car, they just extend your booking instead of refunding you for the lost time. I returned the car early because I didn’t need it anymore, and I had to open a claim with customer service to get my money back — otherwise, they would’ve simply ignored it and kept the money.
Basically, they look for any excuse to charge you extra, and every refund turns into a hassle — they either “don’t notice,” “forget,” or just don’t care.
Totally not recommended. Use any other app, just not this one.
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Amazing customer service
I had complications with returning the car before my flight out of the country because it was after hours. The staff worked with me to develop a solution to the problem that allowed me to return the car without missing my flight. I would recommend this service to anyone visiting the UAE.
Terrible Experience – Unreliable and Unprofessional Service
I had a horrible experience with EZhire car rental in Dubai. I made a booking well in advance and received confirmation that the car would be delivered to me by 11 AM. Despite their confirmation, I was left waiting for over 3 hours with no car delivered.
When I followed up with customer service, they casually told me to wait another 1-2 hours – no apology, no urgency, and absolutely no solution or alternative offered. Their customer support was unresponsive and unhelpful, showing no regard for the inconvenience caused.
Because of their poor service and mismanagement, I missed other bookings and plans I had for the day, resulting in a loss of both time and money. What’s worse is that they continue to advertise "no deposit" and "car delivery" as if it's a hassle-free process – don’t fall for it. It’s nothing but a misleading scheme to lure customers in.
Avoid EZhire at all costs. There are plenty of more reliable car rental companies in Dubai. EZhire is simply not worth the risk.
When I followed up with customer service, they casually told me to wait another 1-2 hours – no apology, no urgency, and absolutely no solution or alternative offered. Their customer support was unresponsive and unhelpful, showing no regard for the inconvenience caused.
Because of their poor service and mismanagement, I missed other bookings and plans I had for the day, resulting in a loss of both time and money. What’s worse is that they continue to advertise "no deposit" and "car delivery" as if it's a hassle-free process – don’t fall for it. It’s nothing but a misleading scheme to lure customers in.
Avoid EZhire at all costs. There are plenty of more reliable car rental companies in Dubai. EZhire is simply not worth the risk.
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Review
Fast booking and always on hand when need something
Reliable & friendly
Recommended by a friend & turned out well. They collected the car at the end for free saving me a huge headache!
Amazing
One stop shop. Super easy to use app and book! Highly recommend!!
CHARGES ARE OUTRAGEOUS
Had the car for a month. The car was given to me in poor condition they charged me for dirty mats. (If I knew I had to clean them I would have) they charged me for another miscellaneous things that I had no fault in. Check your bank statements and don’t let these people get over on you.
Car
Good ❤️
