Very poor customer support
Very disappointing experience with EZVIZ, especially their customer support and communication.
You buy a security camera, but if you need to change the administrator/owner of the device, instead of properly helping you resolve the issue, they can leave the camera blocked and effectively unusable.The solution I was offered? Buy another camera.
For a company selling security and surveillance products, this is unacceptable. Customers should not have to replace perfectly functional hardware simply because of an account or administrator issue that customer support fails to resolve.
It feels less like customer service and more like an aggressive and disrespectful sales strategy: “Your camera is blocked? Buy another one.”
EZVIZ should focus not only on selling more devices, but also on providing reliable after-sales support, clear communication, and proper solutions for existing customers.
Based on my experience, I cannot recommend EZVIZ.
You buy a security camera, but if you need to change the administrator/owner of the device, instead of properly helping you resolve the issue, they can leave the camera blocked and effectively unusable.The solution I was offered? Buy another camera.
For a company selling security and surveillance products, this is unacceptable. Customers should not have to replace perfectly functional hardware simply because of an account or administrator issue that customer support fails to resolve.
It feels less like customer service and more like an aggressive and disrespectful sales strategy: “Your camera is blocked? Buy another one.”
EZVIZ should focus not only on selling more devices, but also on providing reliable after-sales support, clear communication, and proper solutions for existing customers.
Based on my experience, I cannot recommend EZVIZ.
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Eficiencia
Es un sistema totalmente eficiente lo recomiendo
Battery life
It’s a good camera, but you have to keep charging the camera, the more traffic you have going past the lower the battery lasts.
Memory card not recognised!!
I’ve tried several SD cards all good quality and only had one working for a couple of days then it stopped and now it won’t recognise the memory card again.
This is very disappointing and I’m sure it’s because they want you to sign up to an expensive cloud storage!!
Loved it when it worked but only have photos now as can’t register the card
This is very disappointing and I’m sure it’s because they want you to sign up to an expensive cloud storage!!
Loved it when it worked but only have photos now as can’t register the card
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Ok
Ok
A scorpion
That is a great application for cameras
Fabulous
Had this camera for years it’s great
اختيار جيد
كمرا تعمل بدون توصيلات باتصال مباشر وتسجل على سم خارجي
اامل ان تفعل السحابة ولو بسعة صغيرة
اامل ان تفعل السحابة ولو بسعة صغيرة
DISLIKE AI INTERGRATION
Very poor decision as interferes with app usage and can’t access other parts of the app once it takes over very poor quality
Great
Very happy with the app, easy to use and good quality
cam very good
very good cam for home specially for kids stay home alone
Security
Very reliable
Good
Good
Difficulté de gestion
Pas facile de comprendre le fonctionnement comment enregistrer les vidéos, comment gérer l’information sur ordinateur, comment gérer l’espace disponible sur la base, etc
Thank you EZVIZ
Thank you Ezviz for your service. I love my security system. 6 cameras working 24/7 at crazy temperatures and weather.
Decent camera, not a very good app.
I’ve had the peephole camera for about a year. Spent a lot of time researching for something that I didn’t have to use some kind of cloud to store videos. It’s good for that reason, and it has been helpful as a camera. But the app has been frustrating at times. It feels slow to load and respond, and the new AI feature is hilariously useless. I reached out to support to find a way to turn it off because it takes up so much space when reviewing what’s captured. They purposefully wasted my time asking for unnecessary information like a screenshot of the problem in order to answer my question. Then they never even responded. So good luck to anyone else who needs to contact “support.” It’s incredibly annoying using the app now, and if I knew it would be this bad I wouldn’t have bought the camera at all.
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Excelente
Excelente y fácil de usar.
Эх
Приложение уже под зависает
Dr
Nill
Ezviz
Very good
