Don’t look for your money back on their guarantee
Thought I’d try it and found out it is as piddly, pokey and screen time intensive as other ones. I thought this one may be more streamlined, wrong. I figured it out in less than 24 hrs that I wasn’t interested not was I going to ‘do’ their program so I requested refund with explanation and was denied.
Quick response time to my requests but their responses were all ‘copy-paste’ of same thing they said in prior email.
Apparently for the 30 day guarantee … you have to request refund before 30 days is up AND yet complete journal plus do the other 20 things everyday for the full 30 days … then maybe they will REVIEW your request to get money back. I told them to keep it.
Not impressed.
Quick response time to my requests but their responses were all ‘copy-paste’ of same thing they said in prior email.
Apparently for the 30 day guarantee … you have to request refund before 30 days is up AND yet complete journal plus do the other 20 things everyday for the full 30 days … then maybe they will REVIEW your request to get money back. I told them to keep it.
Not impressed.
Show more
If ADHD requires seeking help, this app is for you.
I have been using it for three months. I was depressed to the point of barely getting out of bed, with children, home stuff, husband, and work on the line… yet, little by little the prompts helped me find a north again. I’m a work in progress but i take my meds, breathe, do my affirmations and mind my appearance a lot more often. Also, their customer service is really helpful and responsive if you ever need them. Thrilled with this app. Has made a real difference. **Do not confuse it with Fabulous (another “getting things done” type of App for neurodivergent people, which is hard to navigate, cluttered, and complicated) - I used it for about a month and went back to Fabu. Don’t hesitate to try Fabu. It’s worth it. It’s easy, and it works!
Show more
Response from developer
Thank you so much for sharing your experience with FABU. Your thoughtful review truly means a lot to us. We're honored to hear that FABU has helped you build positive habits and supported you on your journey. Knowing that our prompts, affirmations, and overall experience have made a meaningful difference is incredibly rewarding for our team. Thank you for your kind words about our support team as well. We're grateful to have you as part of the FABU community, and we wish you all the best as you continue your journey. 💙
Charges you even though you cancelled the subscription MONTHS AGO!!
I don’t even use this service and they charge me $29 a month despite canceling in March. Don’t get hooked!!
Billing Errors, App Glitches, and No Customer Service
I cannot recommend this app.
UPDATE. Per Fabu’s response to this review, I emailed them on 6/3, followed up on 6/5, and again on 6/9. STILL NO RESPONSE FROM THE DEVELOPER’S SUPPORT. I used the email they provided which is the same one on the app.
My experience started with billing issues and was made worse by a complete lack of customer support. When I signed up, I was charged $9.99 for a one-week trial. While completing my profile, I was prompted to purchase a yearly membership for $79.99. I agreed because the app states that users can receive a full refund after a 30-day trial period if they actively use the app daily, including journaling.
I contacted support via the app to the email that the developer constantly refers bad reviews to, to clarify whether my membership term would include the week I had already paid for, but I never received a response. Then, after only one week, I was charged an additional $39.99 for a monthly membership while also having an active annual membership. I immediately contacted support again and received no response.
Unfortunately, the problems didn’t stop there. I reported multiple technical issues through the app, including:
* Repetitive affirmations and activities being shown repeatedly
* Quizzes repeating instead of advancing to new content
* Quizzes failing to load and prompting me to retake assessments that produced the same results
* Recommendations appearing in a language I don’t speak or understand
* A glitch that erased my streak count
Not a single support request has been answered.
Even if the technical and billing issues didn’t exist, I would still find the app disappointing. The content is extremely repetitive and lacks depth. Many of the educational sections are so basic that I was able to answer the quiz questions correctly without reading the material. I don’t need an app reminding me every day to press my palms together, stretch my fingers, turn my head with intention, or read nearly identical affirmations over and over again.
Between the duplicate charges, unresolved technical issues, and complete absence of customer support, this has been the most frustrating and overpriced app experience I’ve ever had.
UPDATE. Per Fabu’s response to this review, I emailed them on 6/3, followed up on 6/5, and again on 6/9. STILL NO RESPONSE FROM THE DEVELOPER’S SUPPORT. I used the email they provided which is the same one on the app.
My experience started with billing issues and was made worse by a complete lack of customer support. When I signed up, I was charged $9.99 for a one-week trial. While completing my profile, I was prompted to purchase a yearly membership for $79.99. I agreed because the app states that users can receive a full refund after a 30-day trial period if they actively use the app daily, including journaling.
I contacted support via the app to the email that the developer constantly refers bad reviews to, to clarify whether my membership term would include the week I had already paid for, but I never received a response. Then, after only one week, I was charged an additional $39.99 for a monthly membership while also having an active annual membership. I immediately contacted support again and received no response.
Unfortunately, the problems didn’t stop there. I reported multiple technical issues through the app, including:
* Repetitive affirmations and activities being shown repeatedly
* Quizzes repeating instead of advancing to new content
* Quizzes failing to load and prompting me to retake assessments that produced the same results
* Recommendations appearing in a language I don’t speak or understand
* A glitch that erased my streak count
Not a single support request has been answered.
Even if the technical and billing issues didn’t exist, I would still find the app disappointing. The content is extremely repetitive and lacks depth. Many of the educational sections are so basic that I was able to answer the quiz questions correctly without reading the material. I don’t need an app reminding me every day to press my palms together, stretch my fingers, turn my head with intention, or read nearly identical affirmations over and over again.
Between the duplicate charges, unresolved technical issues, and complete absence of customer support, this has been the most frustrating and overpriced app experience I’ve ever had.
Show more
Horrible
I can’t use the app and because it is stuck on the download your guide book page I also cannot cancel the subscription so I am about to get charged an unknown amount for a worthless app subscription and the customer support is not helping
Response from developer
Hi! We're so sorry to hear you're having trouble getting through the setup — that's definitely not the experience we want for you. We'd love to help you get it sorted! Could you reach out to us at support@fabu.care with a bit more detail about where exactly you're getting stuck? Any screenshots or a short description of what's happening would be super helpful so we can look into it right away. Thanks for letting us know — we really appreciate it and hope to get this fixed for you soon! 🐾
