Terrible customer service
Response from developer
We’re sorry to hear you weren’t aware of the subscription charge after canceling your trial before the deadline, and we understand how upsetting that must have been. We’d like to look into what happened and clarify the situation for you. Please contact our support team at support@fabu.care so we can review your account and assist you further. Thank you for bringing this to our attention!
Helpful
Response from developer
Thank you so much for sharing this—it truly means a lot to us. We’re deeply touched to hear that FABU has given you a sense of hope, especially as you’re just beginning your journey💛 We’re honored to be part of it and hope FABU continues to support and encourage you along the way.
Don’t look for your money back on their guarantee
Quick response time to my requests but their responses were all ‘copy-paste’ of same thing they said in prior email.
Apparently for the 30 day guarantee … you have to request refund before 30 days is up AND yet complete journal plus do the other 20 things everyday for the full 30 days … then maybe they will REVIEW your request to get money back. I told them to keep it.
Not impressed.
Response from developer
Thank you for taking the time to share your experience. We're sorry to hear that FABU didn't meet your expectations. We understand your frustration regarding the refund process. Our team reviews each request individually according to the terms of our refund policy, and we always aim to handle every case as fairly as possible. Your feedback about the program experience and the clarity of our guarantee has been shared with our team. We truly appreciate your comments, as they help us improve both our product and the support experience. Thank you for giving FABU a try.
If ADHD requires seeking help, this app is for you.
Response from developer
Thank you so much for sharing your experience with FABU. Your thoughtful review truly means a lot to us. We're honored to hear that FABU has helped you build positive habits and supported you on your journey. Knowing that our prompts, affirmations, and overall experience have made a meaningful difference is incredibly rewarding for our team. Thank you for your kind words about our support team as well. We're grateful to have you as part of the FABU community, and we wish you all the best as you continue your journey. 💙
