Family First of NY FCU User Reviews
Customer Experience
~ Based on 39 written reviews from the US App Store.
What users say
Summarized from real user reviews of Family First of NY FCU. Based on 910 reviews and a 4.8/5 average, it highlights the 5 positives and 3 negatives reviewers mention most about this Finance app.
Positive things
- 👍Easy to use
- 🚀Fast and convenient
- 🔒Secure with fingerprint login
- 💡Useful features like mobile check deposit
- 👍Excellent customer service
Negative things
- 🐛Mobile check deposit often doesn't work
- 🐛Technical issues causing app inaccessibility
- 🔒Strict requirements for mobile check deposit
Is Family First of NY FCU Safe?
Family First of NY FCU appears safe based on user ratings. AppsHunter Safety Score for Family First of NY FCU is 95/100.
This assessment is based on 910 user ratings, with an App Store average of 4.8/5.
Safety Analysis
~ Based on 856 App Store ratings for Family First of NY FCU.
Is Family First of NY FCU Legit?
Family First of NY FCU appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Family First of NY FCU is 78/100.
Based on 78 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Overall functionality is decent. However, there are some bugs that need working out. Namely, when depositing a check - it ALWAYS asks if I need to retake the back picture…no I don’t. Also, after taking the pictures, the page is skewed too far to the right and the “deposit” button is not labeled. It’s just a blue bar. Very confusing. I think it’s time to update the app folks! It’s been 3 months since the last one and there have been iOS updates since then.
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The app works ok most of the time. They have attempted to add useful functions, but they rarely work. Mobile check deposit sounds nice, but it rarely works. After 10-15 attempts I usually give up and visit a branch to deposit in person. It’s really annoying.
It’s so I easy to work between acc
Very rit will be more useful if you add the calendar and online appointment system over it. Thanks
I’m sitting in my car doing all kinds of transactions-paying Bills, transferring money, etc. so quick and easy. Let’s me spend more time doing what i really want to do. Thanks Family First-Love you guys!!
Every time I come to the store talk to somebody or I’m on the phone with any Customer service is great stores are always clean I love FamilyFirstCU I have been banking with FamilyFirstCU 18 years now. Thank you for doing a great job everyone
Great app, super convenient and has everything you need. The only reason I didn’t give it a 5 star is because there has been a few times that I couldn’t access the app because of technical difficulties and it can be frustrating when I’m out and about and need to transfer $ or make a purchase but I’m not sure how much is in the checking account at that time
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It does exactly what a banking app should do!
A wonderfully full featured app surprising but very welcome for a local credit union. Easy mobile deposit and bill pay!
App takes seconds to load and transfer money, easy and simple
Easy to use , love the fingerprint ID to log in
So easy to navigate through and the Touch ID makes it so convenient!!!
So convenient and easy to use. The new Touch ID for iPhone makes it even better!
Well as a way to check over balances and such it's great. However, as a way to deposit checks it needs work. It isn't just touchy but a pain to do. I know stuff like the bar code is necessary but it's downright obsessive about quality, position, and lighting. If it's only a little dark it won't work. I never took a photography course and I didn't think I should have to for this
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This app is great. I like that the newer version makes taking pictures of checks for remote deposit easier. One suggestion I have is to increase the max amour allowable for remote deposit.
I use this app almost everyday and I love it. Easy,simple and fast.
I love that I can deposit my work checks when I'm away at college and do not have access to a family first branch!
This app is awesome only with I could sign in with my fingerprint like other mobile banking apps
Excellent app. Always dependable and very easy to use.
Gets the job done, easy to set up. All you have to do is call.
