Family First of NY FCU User Reviews

What users say

Top reviews

Has a few things to button up…

Overall functionality is decent. However, there are some bugs that need working out. Namely, when depositing a check - it ALWAYS asks if I need to retake the back picture…no I don’t. Also, after taking the pictures, the page is skewed too far to the right and the “deposit” button is not labeled. It’s just a blue bar. Very confusing. I think it’s time to update the app folks! It’s been 3 months since the last one and there have been iOS updates since then.
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Mobile check deposit is garbage

The app works ok most of the time. They have attempted to add useful functions, but they rarely work. Mobile check deposit sounds nice, but it rarely works. After 10-15 attempts I usually give up and visit a branch to deposit in person. It’s really annoying.

Transfer from acct to acct

It’s so I easy to work between acc

Very easy to use!

Very rit will be more useful if you add the calendar and online appointment system over it. Thanks

Love it!

I’m sitting in my car doing all kinds of transactions-paying Bills, transferring money, etc. so quick and easy. Let’s me spend more time doing what i really want to do. Thanks Family First-Love you guys!!

Your all r great

Every time I come to the store talk to somebody or I’m on the phone with any Customer service is great stores are always clean I love FamilyFirstCU I have been banking with FamilyFirstCU 18 years now. Thank you for doing a great job everyone

Almost a 5 star

Great app, super convenient and has everything you need. The only reason I didn’t give it a 5 star is because there has been a few times that I couldn’t access the app because of technical difficulties and it can be frustrating when I’m out and about and need to transfer $ or make a purchase but I’m not sure how much is in the checking account at that time
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Good Features & Accessibility

It does exactly what a banking app should do!

Fantastically helpful

A wonderfully full featured app surprising but very welcome for a local credit union. Easy mobile deposit and bill pay!

Awesome

App takes seconds to load and transfer money, easy and simple

Awesome app

Easy to use , love the fingerprint ID to log in

Quick and easy

So easy to navigate through and the Touch ID makes it so convenient!!!

Awesome App!

So convenient and easy to use. The new Touch ID for iPhone makes it even better!

Touchy

Well as a way to check over balances and such it's great. However, as a way to deposit checks it needs work. It isn't just touchy but a pain to do. I know stuff like the bar code is necessary but it's downright obsessive about quality, position, and lighting. If it's only a little dark it won't work. I never took a photography course and I didn't think I should have to for this
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Great App

This app is great. I like that the newer version makes taking pictures of checks for remote deposit easier. One suggestion I have is to increase the max amour allowable for remote deposit.

So very awesome

I use this app almost everyday and I love it. Easy,simple and fast.

Accessibility

I love that I can deposit my work checks when I'm away at college and do not have access to a family first branch!

Grate app !!

This app is awesome only with I could sign in with my fingerprint like other mobile banking apps

Family First Mobile App

Excellent app. Always dependable and very easy to use.

Solid App

Gets the job done, easy to set up. All you have to do is call.