FamilyKeeper Parental Control User Reviews

Name: FamilyKeeper Parental Control
Rating: 3.14286 (70 reviews)

FamilyKeeper Parental Control

Reason Cybersecurity Ltd.

🌟 Lifestyle

What users say

Summarized from real user reviews of FamilyKeeper Parental Control. Based on 70 reviews and a 3.1/5 average, it highlights the 5 positives and 5 negatives reviewers mention most about this Lifestyle app.

Positive things

🚀Effective screen time management
🔒Comprehensive parental controls
👍Intuitive and user-friendly interface
🛡️Provides peace of mind for parents
💡Customizable filtering and monitoring options

Negative things

🐛Inconsistent location tracking and updates
🔍Limited visibility into specific blocked content
🔌Unreliable app connectivity and disconnections
🕰️Inaccurate screen time reporting
💳Difficult to cancel subscription

Top reviews

Most Recent Highest Rated Lowest Rated

Worst App Ever

The functionality of this app is extremely poor. They don’t send subscription reminders, there is no easy way to cancel the app (which should be a priority for any business or service) DO NOT BUY!

Phibbles_Simba

a year ago

Scam impossible to cancel subscription

Worst app I’ve ever (not) used. Impossible to cancel the subscription it’s a nightmare, how this is on the App Store I cannot understand as it’s a completely unethical company and the app does nothing.

FiM73

2 years ago

Dont work

Kids simply find a way to bypass

Bilocan79

2 years ago

SCAM ALERT

We signed up for this app for our children and as soon as we installed it we realized it wasn’t going to work with our daughters’ phones - it wasn’t compatible. We immediately emailed and tried to resolve it. We’ve had several emails back-and-forth and they just keep asking for “information” but as soon as we ask what information they need they repeat the same thing - we need information but never tell us what they need. Then they sent us an email saying it’s resolved and we did not agree to any resolution because nothing has been done. They haven’t told us what specific information they actually need. It’s very frustrating and definitely a scam.

*UPDATE* I have tried and you don’t respond.

jrlcitunes

2 years ago

Response from developer

Hi! We appreciate you taking the time to share your feedback and regret any negative experience you may have had. To use Family Keeper for iOS, both parents and children need to have iOS devices due to different pairing settings. Please contact us from the email that you used to register and our support team will be happy to assist with a cancelation. Sincerely, FamilyKeeper Team

Scam, do not buy.

We have tried Bark, which worked but was technically challenging to use with an iPhone. We tried Family Keeper that adds nothing above what is already on the iPhone standard parent security. They will not refund my money even though the website implies that it monitors text messages and language. Bark did that, I wish that product was easier to use. Family Keeper is clearly a scam, do not purchase it.

Papa bear10111

2 years ago

Response from developer

Hi, Thank you for taking the time to share your feedback. We regret any negative experience you may have had. Please note that the feature you mentioned is not currently advertised in the iOS version of our app. All supported features for both the iOS and Android apps are clearly listed on our website. If you need further assistance, feel free to contact our support team at support@familykeeper.co and we’ll be happy to help with your inquiry. Sincerely, The FamilyKeeper Team

Scam, do not buy.

We have tried Bark, which worked but was technically challenging to use with an iPhone. We tried Family Keeper that adds nothing above what is already on the iPhone standard parent security. They will not refund my money even though the website implies that it monitors text messages and language. Bark did that, I wish that product was easier to use.
Family Keeper is clearly a scam, do not purchase it.

Papa bear10111

2 years ago

Response from developer

SCAM ALERT

jrlcitunes

2 years ago

Response from developer

Horrible app

Horrible app. This is not fit to be sold really. Doesnt work correctly most of the time. Very unintuitive and doesn’t even have proper support if you get stuck. Only means is to email support and wait for 72 hours for a response. There is no historical reporting on anything. And after all this, when I want to cancel the subscription, there is no option to do so. I have to request the support team to cancel. Stay away.

KarthikVisw

2 years ago

Parent

This app is horrible. Gives us notifications of inappropriate content when our child’s not even using her phone. Even though I paid for a year subscription, can’t get the app fully removed from my child’s phone and the family keep her folks closed my incident without helping to remove the app. this thing is terrible. Start to finish.

Roy G Big

2 years ago

Does not work. Don’t waste your money

Never could get the app to work. The only thing it does is update you on location of your child. There are plenty of free apps for that. I reached out to customer service. The just emailed back that they couldn’t find my account. I provided proof of purchase and I have heard nothing from the company in over a week. Don’t waste your money.

Jaqwelien

2 years ago

Response from developer

Hi Jaqwelien! We appreciate you taking the time to share your feedback and regret any negative experience you may have had. Please contact us at support@familykeeper.co from the email address you used to register, we'll be happy to look further into the issues for you and our support team be happy to assist. Looking forward to hearing back from you.Sincerely, FamilyKeeper

Can’t access App Store

With their dns on the phone, the App Store (and other things) is blocked with no way to override. Family keeper does not tell the parent what was blocked (just assured me it was something I requested) and there’s no “allow” list for apps. Customer service was initially very responsive, until I asked about something that can’t be fixed, and then they ghosted. Stupidly, I paid for a year and this didn’t work for a week.

Ajunkel

2 years ago

Response from developer

Hi Ajunkel! We appreciate you taking the time to share your feedback and regret any negative experience you may have had. You are most welcome to contact us at at support@familykeeper.co, we'll be happy to look further into the issues for you and our support team be happy to assist. Looking forward to hearing back from you. Sincerely, FamilyKeeper Team

Don’t use this app!!

This is the most ridiculous app ever! After the free trial there is no way to cancel on your own. I realized the day I downloaded that it was not want I wanted for our son. I emailed several time throughout the week that I wanted to cancel and not be charged. This morning I woke up to a year subscription charge!! Absolutely ridiculous!

HNTTNH

2 years ago

Response from developer

Hi, we appreciate you taking the time to share your feedback and regret any negative experience you may have had. Please rest assured, we are here to help. Kindly contact us at support@familykeeper.co from the email address you used to register, and we will promptly issue a refund for the full-year charge. Sincerely, FamilyKeeper Team

Love it!!

Got this app after talking to my daughter about the dangers out there. She liked knowing she has the added protection of mom keeping an eye on things so I can help her through them. I can track her GPS, restrict inappropriate apps, and get reports on concerning content she encounters so I can address it.

Smeltzie

2 years ago

Horrible

This application is not what it says it is. It does not give you the features it promises. I did the seven day trial. Once I signed up, it only gave me 3 days of trial. When I asked for cancellation, they didn’t get back to me for 5 days and even then they said I would not get a refund. Do yourself a favor and stay away.

IvKR000

2 years ago

Response from developer

Hi, We’re sorry to hear about your experience. If your purchase was made through the Apple Store, please note that all cancellations and refunds must be handled directly by Apple. Unfortunately, we are unable to process refunds ourselves in this case. For further assistance, feel free to reach out to us at support@familykeeper.co from the email address you used to register. Our support team will be happy to provide guidance on how to request a cancellation and refund for Apple Pay purchases. Sincerely, FamilyKeeper Team

Not very happy

I downloaded the app and paid for it but my 10 year old figured out within the first 10 minutes that he can change the time zone on his iPad and bypass the parent control which is really disappointing.
I have tried doing many things to try and make it work but it’s doesn’t really do the job.
I have also tried contact them and now answer

basma83

2 years ago

Response from developer

Hi! We appreciate you taking the time to share your feedback and regret any negative experience you may have had. You are most welcome to contact us at support@familykeeper.co, we'll be happy to look further into the issues for you and our support team be happy to assist. Looking forward to hearing back from you.Sincerely, FamilyKeeper

Not what I expected

We got out 10 year old daughter an iPhone for Christmas. I installed this app before giving her, her phone in hopes it would provide us with tracking and the tools needed to monitor her activity, it has fallen more than short. Location and usage updates are not in real time, I constantly receive messages that inappropriate content was blocked on her phone but it does not provide any specifics, I have yet to receive a notification that inappropriate words were identified in text messages as advertised, just that inappropriate content was blocked. The screen time usage is not accurate either. We allow her to have 4 hours of screen time a day, she has hit this based on the screen time tracker on iPhone but the app showed she had only used 30 minutes. For the price I do not fine this app useful or reliable.

Frustrated With Reliability

2 years ago

Response from developer

Bad customer service

I wrote to cancel 2 days into my free trial. I was charged the full year price and after many attempts have not received a refund. Such a joke. They make it so hard to cancel if the app is not for you. Hoping you’ll forget about the $60 charge. Avoid this app… there should be an option in the actual app to cancel your trial. Very disappointing. I’ll spread the word about this.

EGroop

2 years ago

Response from developer

Dear EGroop, we appreciate you taking the time to share your feedback and regret any negative experience you may have had. Please rest assured, we are here to help. Kindly contact us at support@familykeeper.co from the email address you used to register, and we will promptly issue a refund for the full-year charge. Sincerely, FamilyKeeper Support Team

Limited capabilities

My teens have iphones and they have found ways around apple screen time restrictions so I was looking for a way to control which apps they have access to and for how long. I tried the 7-day trial and after spending time connecting one phone and setting up schedules and screen time I realized that I cannot control how long they use individual apps but only categories. Some he needs access to for school, some he needs unlimited access to because of ADHD calming techniques but since they fall under the entertainment category it becomes useless. I tried to reach out to support but it looks like it will be up to 3-days for them to get back to me. I also have to contact support to cancel my subscription as I cannot do it through the app.

Paula98765432

2 years ago

Response from developer

Dear Paula, we have promptly attended to your requests and processed the cancelation of your subscription. If there is anything we can do for you please contact us at support@familykeeper.co and we will be happy to assist. Sincerely, FamilyKeeper Team

Never got it to work

Tried multiple ways to get this app to work on my kids phones following directions provided, googling further instruction and wrote in for help from the app and nothing. The restrictions that it would even let me set never worked and it wouldn’t even let me set most of them despite going into my kids phones and “allowing” or changing birthdays etc. Wasted so much time and energy, very frustrated.

MaddieIsSoSooSmart

2 years ago

Response from developer

Hi! Thank you for sharing your feedback with us. To address the issues you've encountered and ensure everything works seamlessly for you, we kindly ask you to reach out to us at support@familykeeper.co from the email address you used to register. Our support manager will be more than happy to assist you in setting up your account and resolving any issues you may have. We hope that once we've addressed your concerns, you'll consider updating your review to reflect your improved experience. Thank you again for reaching out to us, and we look forward to assisting you further. Sincerely, FamilyKeeper Team

False advertisement

I paid the $59.99 to get access to the location, text messages, website and was not able to see text messages. I do not recommend this expensive app to anyone. You do NOT get what you pay for.

Mother of joys