Waste of time
This is a highly problematic app, you’ll log in, then if you need to access the help section you’ll have to log in again. It takes multiple names , short names, usernames ect. Not simply at all. They are nice in person but the whole thing was meant to save time and it’s not. Just talk to the client and book them yourself it’s way easier than this nightmare.
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Good when works
Clearly I relate in the app for my every day business needs. Mainly hand held mobile functionality is super essential for our business. I’m constantly being logged out and at times not shore to log back in with a “forbidden log in” message. It really does down my boarding process.
Horrible app
This app is horribly unreliable. Its constantly logging me out, constantly having me "authentic" my login credentials, by logging me out. Like middle of my tour! And now I cant login because every attempt fails to authenticate. Bogus! Stop wasting my time.
Poor Customer Service & Payout
Very poor customer service. Support very, very slow to respond and never follow up when they say they will.
Be warned. There is an real issue with refunds, the process they advertise does not work. If there is not enough funds to cover refunding tickets in the event of a cancellation they say it will revert to taking payment from your associated bank account, this would be a good system if that was what actually happens.
What actually happens is that you cannot process a refund unless you deposit money back into your fareharbor account, understandable, except you have to wait for their finance team to process the transaction which takes far too long. We have been waiting two months currently and they say there is still no sign of the £800 we transferred to them despite providing evidence of transfer.
Obviously our customers are not prepared to wait two months so we have had to refund outside of the system and request the £800 be returned. It has not been and we are currently £800 out of pocket.
Be warned. There is an real issue with refunds, the process they advertise does not work. If there is not enough funds to cover refunding tickets in the event of a cancellation they say it will revert to taking payment from your associated bank account, this would be a good system if that was what actually happens.
What actually happens is that you cannot process a refund unless you deposit money back into your fareharbor account, understandable, except you have to wait for their finance team to process the transaction which takes far too long. We have been waiting two months currently and they say there is still no sign of the £800 we transferred to them despite providing evidence of transfer.
Obviously our customers are not prepared to wait two months so we have had to refund outside of the system and request the £800 be returned. It has not been and we are currently £800 out of pocket.
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App keeps reloading unprompted and works like a bad version of the website rather than an app
I use this app daily for work and need to reference it frequently to verify details when I’m out in the field. I wish the app would just keep the view/page I was on rather than reloading each time I leave the app for even a second. I’ve even turned off “Background Refresh” on my phone, and the app still does that annoying refresh.
If the refresh were fast, I wouldn’t mind. However, I’ve never seen an app load this slow; it’s even slower than the Fareharbor website, which at least doesn’t refresh unless you do it yourself.
Developers, please remove this constant background refresh and please maintain the view the user personally sets (i.e. “Manifest” view rather constantly resetting to “Booking” view). It wastes time to constantly wait for this app to refresh and reset, only to have to undo everything it did.
If the refresh were fast, I wouldn’t mind. However, I’ve never seen an app load this slow; it’s even slower than the Fareharbor website, which at least doesn’t refresh unless you do it yourself.
Developers, please remove this constant background refresh and please maintain the view the user personally sets (i.e. “Manifest” view rather constantly resetting to “Booking” view). It wastes time to constantly wait for this app to refresh and reset, only to have to undo everything it did.
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