Extremely unimpressed
I’m sorry but getting 12-16 oz of mushrooms or literally less than a dozen pieces of basic fruit should never cost over $40.
The app is designed manipulatively insomuch as you can see the price to add on produce to your box but suddenly prices disappear under that.
There are a whole bunch of design elements that make it more difficult to simply cancel. First it tries to move your delivery by 1-2 days, then asks you to donate it, before finally letting you skip it. And if you forget to skip within the 5 day window then you’re out of luck.
The boxes do not contain things that can realistically be combined like a basic meal kit. It’s just odds and ends of different things. 1 avocado, 2 lemons, etc. it’s not nonsense but it’s nonsensical for someone like me who expects the service to save time, be transparent, and actually be useful.
If I still have to shop for produce to make real meal pairings on top of the overpriced produce this is giving me, it’s incoherent as a service.
The private market place is very pricey and only accessible after completing a box. Being unable to browse until the box is done is another manipulative dark pattern in the design of this app that is almost as unpalatable as the prices in that digital store.
At the end of the day it’s obvious there is a ton of passed on cost into this and maybe it would be smarter to break out delivery and packaging fees as a flat rate based on the internal distribution supply chain rather than baking it into the produce.
That is probably the biggest limitation in this, because it’s not necessarily that the food is overpriced, it’s that the food is used as the medium to add tons of marginal servicing costs that (in the age of inflation) will turn heads from users in the wrong way. That is my diagnosis of the bad reviews for an otherwise reasonably marketable service.
I understand the farmers being supported, organic, etc but if it doesn’t save me time or money then it adds no value to me because I’m still going to the store each week anyway.
I wanted to like this but I don’t. Sorry. Best wishes.
The app is designed manipulatively insomuch as you can see the price to add on produce to your box but suddenly prices disappear under that.
There are a whole bunch of design elements that make it more difficult to simply cancel. First it tries to move your delivery by 1-2 days, then asks you to donate it, before finally letting you skip it. And if you forget to skip within the 5 day window then you’re out of luck.
The boxes do not contain things that can realistically be combined like a basic meal kit. It’s just odds and ends of different things. 1 avocado, 2 lemons, etc. it’s not nonsense but it’s nonsensical for someone like me who expects the service to save time, be transparent, and actually be useful.
If I still have to shop for produce to make real meal pairings on top of the overpriced produce this is giving me, it’s incoherent as a service.
The private market place is very pricey and only accessible after completing a box. Being unable to browse until the box is done is another manipulative dark pattern in the design of this app that is almost as unpalatable as the prices in that digital store.
At the end of the day it’s obvious there is a ton of passed on cost into this and maybe it would be smarter to break out delivery and packaging fees as a flat rate based on the internal distribution supply chain rather than baking it into the produce.
That is probably the biggest limitation in this, because it’s not necessarily that the food is overpriced, it’s that the food is used as the medium to add tons of marginal servicing costs that (in the age of inflation) will turn heads from users in the wrong way. That is my diagnosis of the bad reviews for an otherwise reasonably marketable service.
I understand the farmers being supported, organic, etc but if it doesn’t save me time or money then it adds no value to me because I’m still going to the store each week anyway.
I wanted to like this but I don’t. Sorry. Best wishes.
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Frustrating app
It’s so difficult to figure out how much you’re spending for each item. My base box was $37 and every item was an individual, ie one avocado, one peach, one apple. It does not list the price of each item so I literally don’t know how much I’m spending on each item, so when I add more items (bc why would I buy just one avocado or one apple?) the box price shoots up. I’ve tried this service twice but the app is just not economical to use. It just doesn’t work for someone like me who likes to know exactly what they are paying for.
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Received my first box
Met a lovely gentleman at the Nevada state fair who helped me sign up. Just received my first box tonight. It arrived exactly in the time frame they said it would, and it even gave me a phone notification upon arrival. My produce is all extremely fresh like it was just picked! The strawberries were a gorgeous color and very sweet. It’s about equal price than what you’d get non-organic at a grocery store but it is obviously far more fresh than the produce that sits on a store shelf for who knows how long. Free shipping and the full box customization are a plus too!!! I will definitely continue to use this service. The gentleman also said they have a policy if you are unsatisfied with an item they will refund or credit you happily.
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Needs help
Glitchy, unusable
W
W
Bad customer service
Called on Tuesday morning to ask if my Friday delivery could possibly be skipped since the holidays and with the busy week I did not see the reminder to customize my box. So now I’ll be getting a bunch of stuff I do not want :)
Easy to Customize
I’m excited to get my first box tonight. It was simple to customize my produce and add on groceries. Lots of gluten-free options. I easily changed my box size as well. Can’t wait to try it and start juicing again.
Helps us eat healthier!
The thing that keeps me coming back is it helps me and my family eat healthier. Bottom line. I don’t always have time to get to the farmers market.
Do I wish it were more like an Amazon order, yes, but it’s not because they are dealing with real farmers and fresh food. Once you work out your replacements and your order flow, this is the best service ever!
Do I wish it were more like an Amazon order, yes, but it’s not because they are dealing with real farmers and fresh food. Once you work out your replacements and your order flow, this is the best service ever!
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Great Food! Excellent Service!
Easy to order and schedule deliveries. They send reminders so that’s cool. Customer service team is amazing and helpful with any credits etc. We love that the produce is sourced as local as possible. There are some very good varieties in the box season to season. You can order some amazing meats too. They show full details about where things are grown and share tips and recipes. It’s fun!
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No easy way to cancel
There is no click-to-cancel button on the app or their website. You must call or email, which is also not indicated anywhere on the app or website.
False advertisement, cant order ad hoc or pause all deliveries
Sales people say you can just order ad hoc as you like - wrong. Website doesnt allow you to pause all future orders. Instead. you'd have to remember/ set alerts to manually pause any orders that you dont want. Quite different from being able to turn on orders you do want. Very misleading and unless you definitely want this every week or so and are always in town then dont bother signing up for this
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Abysmal failure
My time with them was short. I didn’t get half my shipments. Neighbor found one of shipments on the side of the road down the street. The deliveries I actually received were uninspiring. Difficult to get ahold of customer service. They were good at taking my money.
Great company but app doesn’t work properly
I’ve called the company 3 different times in two different weeks. App would not let me customize my box. Kept giving an error. I deleted app and reinstalled twice. Didn’t fix the problem. Was able to customize my box through website. But now website and app show completely different charges for my customized box. Called customer service and they show price as shown on website not app.
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Good app, good service!
The produce quality for Southern California is very good. The curation of grocery products is excellent. They have a lot of unique offerings and the hidden gem is all of their various meat products. It’s all seasonal and changes all the time, keeping things interesting. The best salmon I’ve ever had, but it’s only available in summer!
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Great produce, great service
Love the produce and fruits they deliver in the middle of the night. The grapefruit have been soooo sweet. They have other products, like I tried the venison (and a little pork) breakfast sausage the sell - was different but delicious.
This is a terrific app!
I really like this app. Kudos to Farm fresh, and developers. Easy to use, solid addition to already good service and produce product.
Wonderful App and Organic Foods
This app has changed our lives. It’s so convenient and we are much healthier people because of it!
Produce is wonderful, app is not
I highly recommend Farm Fresh. We receive quality produce on a regularly consistent basis. Every once in a while we get something that is bad but it’s far between and not a big deal. My issue is that I cannot use the app to customize my orders. I continually receive an error message. Not sure why I have it on my phone if it’s not going to work.
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Can’t log in
Unable to get past the login screen when I enter my credentials.
App is useless so far
It takes forever to bring up a list of produce or groceries to customize my box. Once I get the list and customize, it says there is an error and won’t save my changes.
Once this issue is fixed, I’m sure it will be great.
Once this issue is fixed, I’m sure it will be great.
