App never works
The buttons for customer service or item issues can not be clicked.
Mme445599
DONT DO IT
That girl at the farmers market telling you this isn’t an automatic subscription, you get to pick what you order, orders can be cancelled, you only pay when you order — she’s a liar. She’s lying for some commission on produce or something. I don’t know why she lies, she just does.
PPrincessmono
charged without making an order
I wanted to help support a small business, but the guy at the stand told me that I would not be charged if I didn’t place an order and an order was automatically placed on my account so I canceled Asap :so sad
CAcharged automatically
Extremely unimpressed
I’m sorry but getting 12-16 oz of mushrooms or literally less than a dozen pieces of basic fruit should never cost over $40.
The app is designed manipulatively insomuch as you can see the price to add on produce to your box but suddenly prices disappear under that.
There are a whole bunch of design elements that make it more difficult to simply cancel. First it tries to move your delivery by 1-2 days, then asks you to donate it, before finally letting you skip it. And if you forget to skip within the 5 day window then you’re out of luck.
The boxes do not contain things that can realistically be combined like a basic meal kit. It’s just odds and ends of different things. 1 avocado, 2 lemons, etc. it’s not nonsense but it’s nonsensical for someone like me who expects the service to save time, be transparent, and actually be useful.
If I still have to shop for produce to make real meal pairings on top of the overpriced produce this is giving me, it’s incoherent as a service.
The private market place is very pricey and only accessible after completing a box. Being unable to browse until the box is done is another manipulative dark pattern in the design of this app that is almost as unpalatable as the prices in that digital store.
At the end of the day it’s obvious there is a ton of passed on cost into this and maybe it would be smarter to break out delivery and packaging fees as a flat rate based on the internal distribution supply chain rather than baking it into the produce.
That is probably the biggest limitation in this, because it’s not necessarily that the food is overpriced, it’s that the food is used as the medium to add tons of marginal servicing costs that (in the age of inflation) will turn heads from users in the wrong way. That is my diagnosis of the bad reviews for an otherwise reasonably marketable service.
I understand the farmers being supported, organic, etc but if it doesn’t save me time or money then it adds no value to me because I’m still going to the store each week anyway.
I wanted to like this but I don’t. Sorry. Best wishes.
The app is designed manipulatively insomuch as you can see the price to add on produce to your box but suddenly prices disappear under that.
There are a whole bunch of design elements that make it more difficult to simply cancel. First it tries to move your delivery by 1-2 days, then asks you to donate it, before finally letting you skip it. And if you forget to skip within the 5 day window then you’re out of luck.
The boxes do not contain things that can realistically be combined like a basic meal kit. It’s just odds and ends of different things. 1 avocado, 2 lemons, etc. it’s not nonsense but it’s nonsensical for someone like me who expects the service to save time, be transparent, and actually be useful.
If I still have to shop for produce to make real meal pairings on top of the overpriced produce this is giving me, it’s incoherent as a service.
The private market place is very pricey and only accessible after completing a box. Being unable to browse until the box is done is another manipulative dark pattern in the design of this app that is almost as unpalatable as the prices in that digital store.
At the end of the day it’s obvious there is a ton of passed on cost into this and maybe it would be smarter to break out delivery and packaging fees as a flat rate based on the internal distribution supply chain rather than baking it into the produce.
That is probably the biggest limitation in this, because it’s not necessarily that the food is overpriced, it’s that the food is used as the medium to add tons of marginal servicing costs that (in the age of inflation) will turn heads from users in the wrong way. That is my diagnosis of the bad reviews for an otherwise reasonably marketable service.
I understand the farmers being supported, organic, etc but if it doesn’t save me time or money then it adds no value to me because I’m still going to the store each week anyway.
I wanted to like this but I don’t. Sorry. Best wishes.
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JJH82198
Frustrating app
It’s so difficult to figure out how much you’re spending for each item. My base box was $37 and every item was an individual, ie one avocado, one peach, one apple. It does not list the price of each item so I literally don’t know how much I’m spending on each item, so when I add more items (bc why would I buy just one avocado or one apple?) the box price shoots up. I’ve tried this service twice but the app is just not economical to use. It just doesn’t work for someone like me who likes to know exactly what they are paying for.
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AA-nother-man
