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FastCustomer: Fast customer service

FastCustomer: Fast customer service

by FastCustomer, Inc.

153 ratings
109 reviews
🌟 Lifestyle
📊 Productivity
Free
In-App Purchases

Details

  • Released
  • Updated
  • February 24, 2011
  • December 1, 2014

Developer

FastCustomer, Inc.
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🧾$4.99
In-App Purchase↘︎
📌Ready
Reviews summary↘︎
⭐109
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🔄6+ apps
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❓5 answered
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📦w/o updates
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About

Avoid long customer service hold times with this app. It navigates phone menus for you and connects you to a live agent, ringing your phone when they're ready. Access support for thousands of companies across various industries.

✓Navigate phone trees automatically
✓Connect to live agents
✓Receive a call when agent is ready
✓Access thousands of companies
✓Select specific departments
✓Suggest new companies
Show original description

What users say

Summarized from real user reviews of FastCustomer. Based on 153 reviews and a 2.7/5 average, it highlights the 6 positives and 9 negatives reviewers mention most about this Lifestyle app.

Positive things

  • 🚀Eliminates phone hold times and waiting
  • 💡Innovative callback feature saves time
  • 👍Simple and intuitive user interface
  • ✅Works reliably when functioning properly
  • 🎯Comprehensive company directory
  • ⏱️Significant time-saving for frequent callers

Negative things

  • 🐛Frequent app crashes on launch
  • ❌Non-functional on newer iOS versions
  • 💔Abandoned/outdated codebase
  • 📧Broken customer support communication
  • 💰High pricing for unreliable service
  • 🔌Server maintenance issues
  • ⚠️Callback connection failures
  • 🚫Limited company database coverage
  • 🔄Inconsistent performance across devices
See all reviews

What's New in FastCustomer

3.0.2

December 1, 2014

This app has been updated by Apple to display the Apple Watch app icon. Bug fixes.

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1

In-App Purchases

$4.99

FastCustomer Pro

Support FastCustomer! Upgrading to FastCustomer Pro will help us make customer service better as well as allow you to request new companies.

User reviews

Most RecentHighest RatedLowest Rated

Junk App

Junk app doesn’t work and they charge a high price for essentially no service. Don’t waste your money! There are other apps that offer this service for FREE and it actually works!
Danik2012@Danik2012@

Skam

I paid $5 and it doesn’t work at all. It’s a skam
Aliska99Aliska99

They’ve blocked all pro costumers

I tried to contact their costumer service team after paying to be a pro subscriber , but my emails can’t be delivered and that’s the only means to communicate with them
chachorazchachoraz

Used to be great

This app doesn’t work anymore
Rusty_TromboneRusty_Trombone

Doesn’t work

Purchased a week ago. Every time there’s a company I’ve tried to call, I get a message saying “ we’re doing maintenance to our server, please they later…”
tyroneprotyronepro
See 104 more reviews

Developer apps

Fast Customer
Fast Customer

by FastCustomer, Inc.

📊 Productivity

(3)

Free
See developer apps

User experience

🐞

Reported Bugs

11 issues

App crashes immediately upon opening

Bug

Crashes within seconds of launch

Bug

Server maintenance error messages

Bug

Email delivery failures for support requests

Bug

Customer portal login failures

Bug

Test call functionality crashes

Bug

App freezes during call requests

Bug

Callback connections drop prematurely

Bug

FastCustomer recording interrupts conversations

Bug

Incompatibility with iPhone X and newer models

Bug

Last update from 2014 - severe version lag

Bug
✨

Requested Features

7 requests

Update app for iOS 12 and newer compatibility

Feature

Add Canadian company listings

Feature

Custom phone number entry capability

Feature

Account number pre-fill for calls

Feature

Shorter or removable FastCustomer recording

Feature

Separate regional/country company lists

Feature

Improved company list text wrapping

Feature

FAQ

What does FastCustomer do?

FastCustomer helps you avoid waiting on hold for customer service. With a single tap, it navigates complex phone menus to reach the correct department and then rings your phone when a live agent is available to speak with you.

How does FastCustomer work?

Simply choose the company you wish to contact from the app's extensive list, and optionally select a specific department like billing or tech support. The app then handles the phone tree navigation, and you'll receive a call on your phone once an agent is on the line.

Is FastCustomer free to use?

The app is free to download and use, with the option for in-app purchases. This model allows users to access the core functionality without upfront cost, while offering additional value or features through optional purchases.

What kind of companies are supported?

The app supports over 3,000 companies across the U.S. and Canada, including major telecommunication providers, banks, airlines, credit card companies, and retailers. You can also suggest companies not yet listed.

What if the app doesn't work perfectly?

The developers are committed to ensuring a perfect experience. If you encounter any issues or your experience isn't satisfactory, you can email contact@fastcustomer.com. They actively work to resolve problems and improve the service for all users.