Video Request
I’m satisfied with the camera quality but I’m very frustrated with the Video Request never working. It really ruins the whole sharing with others ability.
Return to shop
Unable to pair on any phone. Useless DO NOT BUY
Please fix frozen videos!!!
The main flaws are with the app. My videos were frozen “in progress” two separate times in the last several months. Once this happens, no videos ever load. I’ve contacted customer service multiple times and they have said to delete my camera and re-add it, and delete the app and reinstall it. I’ve done these steps multiple times. It does not fix the issue of videos not loading, I’ve had to delete my entire account in order to start from zero again. This deletes all my photos and videos already saved over the last year. What a disappointment.
The battery holds a good charge and the solar panel works well. Large hopper. Wide angle camera. Good quality photos and videos, WHEN THEY WORK.
The battery holds a good charge and the solar panel works well. Large hopper. Wide angle camera. Good quality photos and videos, WHEN THEY WORK.
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No customer service
Camera stopped taking pictures after one year and repeated attempts to contact customer service for troubleshooting help resulted in zero response.
Glitchy app, no functionality
So glitchy and slow. Would recommend Birdfy or Birdbuddy
Will not pair / will not open English manual
Camera won’t pair with my iPhone or iPad. No troubleshooting help beyond turn it on and off. Past return window so I’m stuck with it. Great idea, horrible execution
Good App-but I can’t Access
My husband set up Feathersnap on his phone not knowing he would be the only person who could access the pictures. The Feathersnap was a gift to me and he was being helpful on Christmas setting it up. Apparently I can’t access even from my phone. Only his phone. I’m very disappointed about this. Because he paid for the subscription it’s all in his name. It’s my gift and I can’t access the pictures unless I have his phone in my hands, which is vert inconvenient. I would love for this issue to be corrected. I’m home all day and want to see the bird pictures. He’s gone all day and could care less and doesn’t think about it. He thought I’d be able to access.
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Great with a few flaws
The main flaws are with the app. It looks like a game, and you have to collect seed every day to get a little widget off the screen. I had to create an entirely new account because all my videos were frozen “in progress”. Customer service never fixed it for me, though they did send me a new camera (not the seed hopper). The app keeps prompting me to subscribe even though I already do. I can’t access my videos, or my bird book without getting the pop-ups asking me to subscribe. I have to quit the app and reopen it sometimes more than once to get that pop-up to go away. Until the next time. Customer service said to delete my camera and re-add it. That’s an inconvenience. This app should work and you shouldn’t need to keep messing with it to get what you pay for.
The solar battery holds a good charge and the solar panel works well. Large hopper. Wide angle camera. Good quality photos and videos.
The solar battery holds a good charge and the solar panel works well. Large hopper. Wide angle camera. Good quality photos and videos.
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GROOVY
COOL SHHhhh
Nothing without paid subscription
So frustrated with this camera. I purchased it to give to a friend who is older and would like to see hummingbirds. SO GLAD I also purchased one for myself. I would never give a gift that had a cost associated with it. I am unable to even delete a snapshot without a subscription. I can’t view a video without downloading it which requires a subscription. Complete waste. Get yourself a bird buddy! No subscription required! These are junk! My nectar leaks from the bottom also. Poor design.
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A money grab
Disappointed in how limited this app is without buying a premium plan. Most cheap wifi cameras on the market will support local SD storage and access of video and photos- this app limits photo storage for 72 hours and won’t let you view recorded videos unless you have a subscription. The hardware is mostly very well engineered (except I had to use tape to keep the camera from falling out of the feeder with the slightest bump) but requiring a subscription to use basic features makes this a one star. Received this as a gift- would not recommend buying for yourself. Buy a standard bird feeder and a cheap eufy or even blink camera to get free local storage of bird videos
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Junk
I cannot get this thing to work. It goes round in circles. I have no control over it. They make you pay for it. The free app doesn’t let you do a single thing. I cannot even delete the pictures that come in. They just keep building up. Every time I want to do something it asks me to choose a plan. I use continue without a plan and the same message comes back for me to choose a plan. It’s not excepting the free plan. So. The free plan is useless. This was given as a gift because of my health and they knew I love watching birds. If I had a receipt, I would return it because it’s useless to me. What a sad sad
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Greedy company
I don’t know what my wife paid for this Father’s Day gift, but the app is terrible. Non-stop hounding to get you to sign up for a subscription for something that should come included with the feeder. Navigation through the app is choppy, it doesn’t do things it’s supposed to (like delete snaps), all the while, at every turn there’s a reminder to upgrade to a paid subscription. I will not recommend this feeder nor app to anyone!
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Can’t talk to human being
Worked great loved it best thing in the world
And then I change phones you’re talking to an AI. It can’t relate with you unbelievably aggravated. You could build something without customer. Service perception is real.
And then I change phones you’re talking to an AI. It can’t relate with you unbelievably aggravated. You could build something without customer. Service perception is real.
Extremely Slow
The app is extremely glitchy and slow. Alerts will show up, but it takes 10 minutes or as much as 30 minutes for the photos to show up in the app. It takes 20 seconds for the live feed to load.
I would not recommend this feeder until they clean up the app and speed of loading photos and video stream.
It’s really bad execution.
I would not recommend this feeder until they clean up the app and speed of loading photos and video stream.
It’s really bad execution.
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💖
So much fun to see the hummingbirds!
Best feeder
I’m loving this feeder and it attracted birds immediately. Super easy to learn how to use and is great for learning about new species of birds! Definitely would recommend.
Trash
App is glitchy, slow, and complicated. Snaps do not load, camera does not identify birds and add them to your bird book, can delete snaps unless you pay for the most expensive subscription. Terrible. Just get the competitor brand and save yourself from aggravation.
Love this feeder
I have only had this feeder for one day and my inbox is full of beautiful pictures of birds and a squirrel and a lizard
FIRMWARE UPDATE FOR VIDEOS!
So, you want me to contact my internet provider to make your product work fully?!? Ridiculous. Yes, everyone, the firmware update requires 2.4ghz to update the video function….even though this is not what most people use. They tell you this after they make you purchase a subscription to get videos and then contact them to find out why this doesn’t work. Currently half of my videos do not load. They are just sitting in “requesting.” Seriously scammy company.
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