Doesn’t work on my MacBook Air or on my iPhone SE
App doesn’t work at all on my MacBook Air (blank screen) and doesn’t call my iPhone SE. Fermax support took 4 days to reply when asked for help and then told me to contact Apple. This is the only system for me to answer the doorbell on my apartment building so it’s a pain.
Doesn’t work
This app simply doesn’t work. It is so frustrating. Find a different company (that is what plan on doing).
Really unreliable
App randomly will stop working; making me unable to answer calls or open doors. Since an update, I’m now able to answer calls, but still lack the ability to unlock myself. It’s very annoying. The customer support is useless - haven’t had a reply but I see they found the time to add me to a mailing list I didn’t sign up for.
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Worst Possible Intercom & App
I would've given it 0 star if I could! We installed Fermax at our residential building about 9 months ago, since then we have had a lot of issues with the intercom as well as the app.
The app is simply awful the way it's been designed with poor user interface, double sign up process and slow responsiveness.
Besides this, their after sales support is also very useless, seems like bunch of people stuck with 1990s technology.
Definitely recommend staying away from Fermax and their app, it's one of those old school companies which has been around for too long and they will be disrupted real soon with the way they operate.
The app is simply awful the way it's been designed with poor user interface, double sign up process and slow responsiveness.
Besides this, their after sales support is also very useless, seems like bunch of people stuck with 1990s technology.
Definitely recommend staying away from Fermax and their app, it's one of those old school companies which has been around for too long and they will be disrupted real soon with the way they operate.
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Can’t update my app
The entry system worked really well for our gated community for several years. However I can’t update my app so can no longer open gate from my phone for couriers to leave parcels etc when I’m not in. We have a user name and password written on our console at home but the App Store doesn’t recognise it, nor any of our email addresses even though subscriptions are up to date. Can’t find any system to ask for assistance from Fermax.
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