Unable to select claim date
IOS18
Wee Sing
App is easy to use
Incomplete drop down menu
Unable to attach more than 10 documents and unable to add in a diagnosis which is not in the drop down menu.
Claim review
A very user friendly app.
Date
Unable to select Date
Buggy app
Poorly designed app, sometimes need to be a rocket scientist to figure out how to submit a claim
Fullerton App
Poor app
App issue
Have problem connecting to doctor
Claiming process
Easy and convincing but some difficulties during documents attachment
Easy to use
Improved a lot, good job!
App review
The worst healthcare app so far ive used
Very buggy and laggy app
I tried a few times to use the app. But the app stucked at main page and doesn’t give any response when I tried to click other options
Excellent Telemedicine Service from FHN3 app
I wanted to take a moment to express my utmost satisfaction with your telemedicine service. As a user of the FHN3 app for remote medical consultations, I am highly impressed with the convenience and quality it provides. First and foremost, the FHN3 app allows me to have real-time video calls with doctors, regardless of my location. This is invaluable for those living in remote areas or unable to easily access a hospital. I have encountered health issues while traveling, and through the FHN3 app, I have been able to have face-to-face consultations with professional doctors, receiving timely and accurate diagnoses and treatment advice. Furthermore, the doctors in the FHN3 app's team are extremely professional and friendly. Every consultation, I have felt their patience and attentiveness. They thoroughly analyze and answer my questions, providing high-quality medical advice. Whether it's a simple inquiry or complex disease management, the doctors in the FHN3 app demonstrate exceptional expertise and experience. Lastly, the user interface of the FHN3 app is clean, intuitive, and user-friendly. I can easily schedule and manage my remote medical consultations, while also accessing my health records and prescription medications. This convenience gives me peace of mind and saves me time and effort from visiting a clinic. In conclusion, I wholeheartedly commend FHN3 app for its telemedicine service. It has helped me address many health concerns while providing flexibility and convenience. I highly recommend FHN3 app to anyone seeking high-quality remote medical care. Thank you once again for providing such an outstanding service to users!
Show more
WHY CALL APP FHN3?
What’s the n3 for? Play on words? It’s not a play on words if you cannot pronounce “three”. It just causes confusion for native English speakers. Talking to staff on the phone asking how to make an appointment they say “download app FHENTRY”. Cannot find. Can spell for me please? F for Finland, H for Holland, N for Nairobi, tree for numba tree.
Show more
Stuck at processing page after OTP
I made a digital consultation appointment. After entering OTP during payment, the page stuck at processing request for a long time. I checked my bank transaction history and it has went through but the appointment did not showed up in fullerton health app. It left me no choice but to make another appointment. And the same issue happened.
Show more
Buggy app
App couldn’t work for teleconsult. Concierge keeps telling me to give camera and mic permission which I have done. Uninstalled and installed the app to no avail. Tried on another device, still the same.
Ended up going to a competitor and paid out of my own pocket even though company insurance only covered Fullerton. And got through and done within 10 mins.
When you are sick you just wanna get meds and not fiddle with the app. And it seems like a common problem because even the doctors are giving the same advice on uninstalling and reinstalling the app
Ended up going to a competitor and paid out of my own pocket even though company insurance only covered Fullerton. And got through and done within 10 mins.
When you are sick you just wanna get meds and not fiddle with the app. And it seems like a common problem because even the doctors are giving the same advice on uninstalling and reinstalling the app
Show more
Wrong clinic shown in app
Difficult to find the e-card, and system did not reflect the correct clinic . Went to the same clinic 3 times but was not able to use the e-card. I don’t know what’s this app for. Write review also has no effect. After 1 year 0 improvements.
Useless app
This app is very frustrating! Updating at 12 pm? I went to the clinic and cannot log in to access my physical card. I called the hotline and they said to try again in 30 min after the update. Really not helpful when you are sick!
Slow, buggy and irritating
The app is slow to log in, asking for the same information all the time, and when I did a tele consult, kept lagging and when I wanted to pay for my medicine, kept showing me an error screen and message. Changed to a different card to pay and the payment went through on my card but app still shows pending payment for medicine. Called the hotline and was transferred to different departments only to be told to send an email. When you are sick and have to go thru all this just to get medicine and mc, how would you feel?
Show more
great app shows forbidden on doctor call
When you have tele medicine for doctor call, app says "forbidden" on apple iphone 11. Seriously the developer placed a "forbidden" message so you wont have a clue what the problem is. In whatsapp, the FHG Telemed Concierge told me to reinstall app and now to rebook, since the app gave a forbidden error during the call and doctor unable to reach me, great its my fault now so now need to rebook. App and FHG Telemed Concierge and useless.
Show more
