Fidelity Investments User Reviews

Customer Experience

Positive experience44.4% of reviews
Neutral9.6% of reviews
Negative experience46.0% of reviews

~ Based on 3,391 written reviews from the US App Store.

What users say

Is Fidelity Investments Safe?

Fidelity Investments appears safe based on user ratings. AppsHunter Safety Score for Fidelity Investments is 96/100.

This assessment is based on 3,263,143 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.7% of ratings point to a safe experience
2.1% of ratings suggest some concerns
2.2% of ratings point to a risky experience

~ Based on 3,263,143 App Store ratings for Fidelity Investments.

Is Fidelity Investments Legit?

Fidelity Investments appears to be a legitimate app. AppsHunter Legitimacy Score for Fidelity Investments is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Like that, I can check my investment

I have had the pleasure of being a loyal client of Fidelity for nearly two decades, and I appreciate the convenience of having them nearby for any investment-related discussions.

Good guide

Good information,good advise,confortable and secure
Good place to invest
4 stars because there is always room for improvement

App Limitations

App is so limited that it is only good for checking balances. Obvious the developers do not utilize the feature, as it neither follows the website functionality and is essentially worthless to trade on.

worst finance app that exists

incredibly bad design, logs out from tabbing out of the app for 5 seconds, unreal

I tell my mom

Buy on fidelity!!

Stop Face ID

Used to be great but logo is not good lately. Stop doing faceID. Not a fan of that.

User friendly

Very easy to understand for beginners, still learning the app but I can find what I need to find with all the tools on here.

Garbage app

Garbage app won't let me change phone numbers. doesn’t let you link a bank account to the fidelity account to transfer funds

They added AI so it no longer works

I’ve been a Fidelity customer for 27 years, and I have recommended them hardly too many people because I have never had an issue with the app the website or them in person. That changed today when I went in and tried to close out one of my old investment accounts that no longer has any stock in it. The close account dialogue, which I’ve used successfully before, has been replaced with a Stupid AI chat bot. It made me go through five steps and then told me it couldn’t close the account. This is absolutely a giant step backwards for this app. I can no longer use the app and must now go in to an office to do my transactions because they’re garbage AI Chatbot is completely broken. I eagerly await the collapse of this AI bubble when we stop shoving broken, idiotic chat bots into every possible app.
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Discovering Fidelity All Over Again

I’ve had accounts with Fidelity for decades, but only recently began to fully appreciate just how comprehensive and well-designed their services really are.

As I’ve started exploring more of what Fidelity offers, I’ve been genuinely impressed — from investing and cash management to their credit card and the many useful features available throughout the app.

I’m now using both the Fidelity Rewards credit card and Cash Management Account, and the experience has been excellent. In fact, I’m impressed enough that I’m seriously considering making Fidelity my primary financial hub for everyday banking as well as investing.

After decades as a customer, it’s rather remarkable to feel like I’m just discovering how much Fidelity has to offer. Five stars from me.
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User Experience is horrible

Updating my review after several months and it’s still the worst brokerage app by far due to bugs and complicated log in and trading. I am forced into Fidelity due to IRA reasons and cannot wait to exit to Robinhood or even Sofi has a better UX. Fidelity sole purpose of for employer IRA/401K and is not meant for retail trading.
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Need OLDER version of APP

Guys….not everyone has the latest device and able to download newest updates. That said, am OLDER APP VERSION is necessary for customers with iOS 16.7 we want ACCESS to our account too!

App functionality

This app is not the greatest to navigate. Wish I would’ve chose a different investor because of this

Great, easy-to-use app

All my important financial information and updates at my fingertips

Camera turns on after logging out!

Several times, after logging off app, face recognition turn on automatically and log in account again, after missing this , now I wait and log off again , that works
Thanks

Horrible onboarding

Fidelity struggles with basic ACH setup. Input routing number, bank acct number, receive trial deposits. THEN, they tell you to go to your bank and set up ACH to transfer funds. Why am I at Fidelity?

Great

Website is user friendly!

Bring back the old display under position

This is a great app, but whoever keeps designing the views is really going a little bit too retro. Now there’s different ways to look at positions when the best way was the simplest way. I like to see the stock or mutual fund. I like to see whether it went up or down and the amount and then be able to swipe left and look at all the other stuff. Now you have grey blank spaces that don’t do anything, and we get an overall value of the fund without seeing what happened on a daily basis. Great, now go back to how it was and stop trying to make it look fancier because you’re ruining the experience. And was one of the best apps I ever had.
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Bugs in the application

It has been reported some bugs.

To much wait time

To much hurdles just to sign up.. It should be more simplified