Does not work
Waste of time just attempting to set up security. App does not display correctly on iPhone
File upload
Using iPhone - can’t upload pictures using a camera or an existing file from gallery.
I’ve used the desktop and pictures were loaded and visible using a cell phone.
I’ve used the desktop and pictures were loaded and visible using a cell phone.
Great improvement!!
I just noticed an upgrade released in a long time and downloaded it. And finally I can see it’s moving to the right direction. It has the much needed feature of scanning and file upload. Specifically the scanning works like magic, it’s much faster than any other scanning app I used.
Lacking
No iPad app. Reading documents with zoom and scrolling is not a good experience. Can’t figure out how to download files that have been uploaded.
Has Support & Development Stopped for FidSafe
I have been setting up my family on FidSade via the web browser. However, when I come to the app, I see it hasn’t been updated in 2+ years. I will be reconsidering whether FidSafe is the right solution for my family. It is also unclear if the web browser version is still supported.
Can’t upload files only photos.
#1 Dislike is not being able to upload from iOS files. I want to be able to upload PDF files without using the website.
C’mon Fidelity-read the reviews and fix this app!
Useless as it stands on 4/21/2023
Still can only upload photos with iOS
It doesn’t seem the developer is interested in improving the functionality of the app at all.
ZERO
ZERO stars. This app had never worked from the start. All my experience with the Fidelity agents has been very positive. Their patience, knowledge and cheerful attitude is admirable. They don’t deserve to be associated with the embarrassingly poor app like this. Neither do the Fidelity investors. Especially in 2023 when the powerful phones are all what’s needed for most of the time. Please have it fixed and I - for one shall forget this inconsistency. Thank you. Max
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Doesn’t work anymore
This used to be a great utility that allowed me to store important documents to reference later. However, it stopped working (login gives an incomprehensible error and the sign up pages don’t even load). It’s such a shame.
Searching in folders
Please add search feature for App. The desktop version has a search feature but the app does not
No download or print/view options
It appears the app does not have the same features as the desktop app. You can not print a document or download it from the iPhone/iPad app.
Horrible App
I tried to sign up despite being an existing Fidelity customer the sign up page won’t work. I don’t know why Fidelity creates such a crappy app and markets as well in their reading materials. Fix it guys.
Cannot Use Fidelity ID to Log In
If you are a Fidelity client who uses your Fidelity ID to log in to FidSafe, this app will not work for you, as it does not include a login option using your Fidelity ID, as you would see using web access.
Also note that while this runs on an iPad, the app has a small iPhone screen size.
Also note that while this runs on an iPad, the app has a small iPhone screen size.
Overdue for an update
Doesn’t work well on iPad. No capability to browse when uploading files, restricted to photo library only.
These are easily corrected faults with a bit of attention in a new version. How about it FidSafe?
These are easily corrected faults with a bit of attention in a new version. How about it FidSafe?
Can't login at all anymore
With no updates in 2 years, it looks like FidSafe is asleep at the wheel. With the recent update to iOS 14, I can no longer even login to the app anymore. Instead after typing valid credentials (which work on the FidSafe website by the way), I am greeted with a red banner, "login-form.failure. The data couldn't be read because it isn't in the correct format."
Come on guys. I expect better from a company backed by Fidelity, a company with 3.3 trillion dollars in assets under management (June 2020). Spare a few dollars for the devs at FidSafe and let us be able to at least log in again.
Come on guys. I expect better from a company backed by Fidelity, a company with 3.3 trillion dollars in assets under management (June 2020). Spare a few dollars for the devs at FidSafe and let us be able to at least log in again.
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Buggy
There app cannot handle password protected documents rendering it mostly useless
Worst app
This app is waste of time. Does not upload all the files and is sketchy at best. It has mind of its own to display files. This app gives bad name to fidelity. Just deleted it. Even customer service has no clue how to manage or navigate or answer customer query
Lack of Development
This looks like software that is ignored until something has to be done and then only as little as possible. Same for the website. Sad because Fidsafe looked like what I was looking for compared to other websites that are too structured. It needs iPad support and both FidSafe.com website and this app needs an option to use an app for 2FA like Fidelity.com does.
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Skytchy at best
Loaded sever folders with various files on computer. Able to view on computer but when accessed on mobile device, files are labeled as empty
