Not what I ordered
Response from developer
Thank you for reaching out. It sounds like you may have received the bundled product that comes with the Card Protector. We recommend checking your order confirmation email to verify the items included in your purchase. -w
What now
Response from developer
Thanks for reaching out! It sounds like there might have been some confusion with the package contents. The FindZ tag is actually a bundled item that comes with the Safecard, and it might’ve been the first to arrive — which can definitely be mistaken for the card itself. We’d recommend double-checking your order confirmation or shipment details to see what's still on the way. If you're still unsure or need help, feel free to reach out — we’re happy to assist! -w
Dishonest
Response from developer
Thanks for sharing your concern — we totally understand how frustrating that must feel. Just to clarify, the Cardian SafeCard itself does not require a subscription to function. However, it's possible that your order included a bundled item, like the FindZ tag, which does come with an app that offers a subscription service. This may have caused the confusion. We’d suggest reviewing your order confirmation to see exactly what was included. And of course, if anything still feels unclear or not right, feel free to reach out — we’re here to help make it right. -w
Unbelievable
Response from developer
Thanks for sharing your experience — we hear you. It sounds like during the ordering process, the app subscription bundle might not have been unchecked, which led to the confusion. Please reach out to us directly so we can sort this out and make it right for you. We truly want you to feel good about your purchase. -w
20$ Paywall “Free Trial”
Response from developer
I totally get why you’re upset—paying once for the Cardian Safe Card and then being asked to pay again can feel pretty unfair. Just to clarify: you’ll only be charged if you keep using the app after the free trial ends, and you can cancel anytime before that to avoid any fees. We want you to feel the card is worth it, so if you have questions or need help managing the trial, let us know—we’re here to make sure it works the way you expected. -w
