Customer Service Non Existent
I’ve been driving 30 hours every week. I turn on the Firefly app before driving. On July 24 of this year I got a call from the Firefly team for a paid advertising opportunity. I couldn’t pick up and tried calling back. I’ve sent about 8 support requests asking them to please call me again. Its been 3 weeks and no response. If you miss the one call they give you for the opportunity you are absolutely screwed and lose the opportunity. I spent so much time and my energy to make sure this app is logging in my hours. All for nothing because they only call you once and they have a Support section on the app for what if they never respond to literally anything? Waste of time. They will never respond to any support requests you send them. I sent 8 and no responses. Terrible experience. Do not recommend!
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Un-organize company
The communication is poorly, delay on payments
Unprofessional installer, vehicle damage and abandoned support.
I joined a Wrapify/Firefly campaign and was directed to a "wrap installer" that turned out to be someone's private residence and not a professional shop. The setup was nothing like a legitimate auto wrap facility, which should have been a red flag from the start.
When the wrap was removed, I discovered scratches all over my vehicle. The damage is consistent with a blade being dragged directly across the paint surface during installation. It appears the installer was cutting the wrap directly on the car rather than using proper technique.
I reached out to a Wrapify rep (Sarah from Wrapify) to address the damage and the unprofessional installer situation. After some initial communication, they went completely silent. No follow-up, no resolution, no acknowledgment.
If you're considering joining a campaign, be aware: Wrapisfy/Firefly does not appear to vet their installers, and when things go wrong, don't expect support. I'm now left with scratched paint and no recourse from the company.
When the wrap was removed, I discovered scratches all over my vehicle. The damage is consistent with a blade being dragged directly across the paint surface during installation. It appears the installer was cutting the wrap directly on the car rather than using proper technique.
I reached out to a Wrapify rep (Sarah from Wrapify) to address the damage and the unprofessional installer situation. After some initial communication, they went completely silent. No follow-up, no resolution, no acknowledgment.
If you're considering joining a campaign, be aware: Wrapisfy/Firefly does not appear to vet their installers, and when things go wrong, don't expect support. I'm now left with scratched paint and no recourse from the company.
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Doesn’t do anything
Had this app for 2 months now, getting a average of 5 hours a day driving, which going by hours and not miles seems pretty dumb, but I’ve yet to get any offers, seems fake with how much driving I’ve done and no response
App won’t work for me
I have been trying for 2 weeks and app won’t do anything after starting
