Unprofessional installer, vehicle damage and abandoned support.
I joined a Wrapify/Firefly campaign and was directed to a "wrap installer" that turned out to be someone's private residence and not a professional shop. The setup was nothing like a legitimate auto wrap facility, which should have been a red flag from the start.
When the wrap was removed, I discovered scratches all over my vehicle. The damage is consistent with a blade being dragged directly across the paint surface during installation. It appears the installer was cutting the wrap directly on the car rather than using proper technique.
I reached out to a Wrapify rep (Sarah from Wrapify) to address the damage and the unprofessional installer situation. After some initial communication, they went completely silent. No follow-up, no resolution, no acknowledgment.
If you're considering joining a campaign, be aware: Wrapisfy/Firefly does not appear to vet their installers, and when things go wrong, don't expect support. I'm now left with scratched paint and no recourse from the company.
When the wrap was removed, I discovered scratches all over my vehicle. The damage is consistent with a blade being dragged directly across the paint surface during installation. It appears the installer was cutting the wrap directly on the car rather than using proper technique.
I reached out to a Wrapify rep (Sarah from Wrapify) to address the damage and the unprofessional installer situation. After some initial communication, they went completely silent. No follow-up, no resolution, no acknowledgment.
If you're considering joining a campaign, be aware: Wrapisfy/Firefly does not appear to vet their installers, and when things go wrong, don't expect support. I'm now left with scratched paint and no recourse from the company.
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