Wrongfully deactivated
I’ve been delivering with them for two years now or more, i have always been on time to the pickups and drop offs and had never cancelled last minute so my account was in good standing for a long time. Today i got a message from support that i would need to share my pay with another driver which would have meant i would get only $15 for a large catering order, since they told me this last minute i had to cancel it as it would have not been worth it. Minutes later i got a email that I’ve been deactivated, which it was their fault for not communicating with me yesterday about the order having to be shared instead of an hour before. I don’t recommend this app as they will deactivate you after the first time of breaking their policy, other apps give you a second strike but not them.
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So Bad
I registered online, and they immediately directed me to the brand's store to purchase the items supposedly "needed" for delivery work. I bought the bag for $22, but I never received the code that—according to the app—is supposed to unlock the next steps in the process. Essentially, you are required to buy an insulated bag in order to work. I sent emails and messages to customer service, but they haven't responded. Of all the apps I’ve downloaded and currently work with, this one has been the absolute worst in terms of communication, issue resolution, and customer service.
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Company has gone to garbage
When I first signed up for this gig app, it showed a lot of potential. My market isn’t a huge market, but they still have a number of restaurants and grocery stores that provided catering. I really appreciated that this was a by drivers for drivers company. Then recently they outsourced all of their driver support to some Asian company, and driver support has gone to complete garbage. There is no more care behind the company. The offers have gotten worse as well as there are a number of drivers in the area, using bots to grab offers. One out of every 20 offers is worth Taking. Also notifications stopped working and reinstalling the app doesn’t fix it so you miss tons of opportunities.
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Be careful!
I definitely don't recommend this app. They have extremely confusing rules, and often create rules just to get good orders from you (e.g. if you take an order over 100 dollars, they will ask what car you have, and no matter what you say, they will say that your car is not appropriate for the size of the order, just to force you to buy more bags from them). I had my account deactivated for the show, and I was at the restaurant. Not to mention that it takes a week or more to pay. I recommend working with more serious platforms such as Bolt or Expedite.
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Response from developer
We take feedback like this seriously. Requirements around vehicle type and equipment are in place to ensure orders are handled properly, not to force purchases. Deactivations and order removals are based on specific criteria, and payments are processed on a set schedule. If you’d like us to review your experience and account details, please reach out to driver@ideliverthat.com so we can take a closer look.
Great platform with strong potential
Don’t get me wrong, DeliverThat is a great platform and I appreciate the opportunities it has provided. The whole team works hard, and that does not go unnoticed. The driver app itself is also coming along very well, and it is good to see the platform continuing to improve. My main feedback is that restaurant partners should not be questioned by drivers at all. I think it would be a strong improvement to give restaurant partners a feature on their dashboard that allows them to add preferred drivers they trust for all deliveries. I also believe any unprofessional behavior toward restaurant partners, other drivers and to the dispatch team should be handled quickly and seriously, because that kind of behavior only gives a great platform like this a bad name. Overall, I think changes like that would help protect restaurant relationships, improve professionalism, and make the platform even stronger!
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Response from developer
Thank you for the thoughtful feedback and the 5 stars. It’s great to hear you’ve had a positive experience and recognize the work the team is putting in. We really appreciate the perspective on restaurant relationships and professionalism. That kind of feedback is valuable as we continue building the platform the right way.
