Company has gone down hill
The company is no longer for drivers by drivers as it once was. Driver support and experience used to be amazing as well as great offers were consistent. Since the company changed hands or however, they transitioned within the last year support is no longer in states, communication has gone from great to horrible. Offers are lower and lower and they will not acknowledge the bot issue. My market is overrun by drivers with bots that automatically grab offers so it’s very rare to see anything over $30. Company could care less. There is also no in-house checks and balances as far as the orders you are offered, and what they consist of. Twice I have had to release offers because part of the offer was a pallet of water or 30+cases of water. The app is glitchy at best one out of every hundred offers you actually get a notification for.
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Response from developer
We hear your concerns. Both driver support and a fair experience on the platform are priorities. We actively monitor for any misuse, including automated activity. Offer quality can vary, but if something doesn’t seem right, we’d like to take a closer look. Please reach out to driver@ideliverthat.com so we can review your account and what you’re seeing.
Wrongfully deactivated
I’ve been delivering with them for two years now or more, i have always been on time to the pickups and drop offs and had never cancelled last minute so my account was in good standing for a long time. Today i got a message from support that i would need to share my pay with another driver which would have meant i would get only $15 for a large catering order, since they told me this last minute i had to cancel it as it would have not been worth it. Minutes later i got a email that I’ve been deactivated, which it was their fault for not communicating with me yesterday about the order having to be shared instead of an hour before. I don’t recommend this app as they will deactivate you after the first time of breaking their policy, other apps give you a second strike but not them.
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Response from developer
Thank you for sharing your feedback. We understand this was a frustrating experience. Account decisions are never based on a single factor and are made in accordance with our platform policies after reviewing the circumstances. We strive to communicate changes as quickly as possible and appreciate your perspective as we continue to improve our processes.
So Bad
I registered online, and they immediately directed me to the brand's store to purchase the items supposedly "needed" for delivery work. I bought the bag for $22, but I never received the code that—according to the app—is supposed to unlock the next steps in the process. Essentially, you are required to buy an insulated bag in order to work. I sent emails and messages to customer service, but they haven't responded. Of all the apps I’ve downloaded and currently work with, this one has been the absolute worst in terms of communication, issue resolution, and customer service.
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Company has gone to garbage
When I first signed up for this gig app, it showed a lot of potential. My market isn’t a huge market, but they still have a number of restaurants and grocery stores that provided catering. I really appreciated that this was a by drivers for drivers company. Then recently they outsourced all of their driver support to some Asian company, and driver support has gone to complete garbage. There is no more care behind the company. The offers have gotten worse as well as there are a number of drivers in the area, using bots to grab offers. One out of every 20 offers is worth Taking. Also notifications stopped working and reinstalling the app doesn’t fix it so you miss tons of opportunities.
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Be careful!
I definitely don't recommend this app. They have extremely confusing rules, and often create rules just to get good orders from you (e.g. if you take an order over 100 dollars, they will ask what car you have, and no matter what you say, they will say that your car is not appropriate for the size of the order, just to force you to buy more bags from them). I had my account deactivated for the show, and I was at the restaurant. Not to mention that it takes a week or more to pay. I recommend working with more serious platforms such as Bolt or Expedite.
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Response from developer
We take feedback like this seriously. Requirements around vehicle type and equipment are in place to ensure orders are handled properly, not to force purchases. Deactivations and order removals are based on specific criteria, and payments are processed on a set schedule. If you’d like us to review your experience and account details, please reach out to driver@ideliverthat.com so we can take a closer look.
Great platform with strong potential
Don’t get me wrong, DeliverThat is a great platform and I appreciate the opportunities it has provided. The whole team works hard, and that does not go unnoticed. The driver app itself is also coming along very well, and it is good to see the platform continuing to improve. My main feedback is that restaurant partners should not be questioned by drivers at all. I think it would be a strong improvement to give restaurant partners a feature on their dashboard that allows them to add preferred drivers they trust for all deliveries. I also believe any unprofessional behavior toward restaurant partners, other drivers and to the dispatch team should be handled quickly and seriously, because that kind of behavior only gives a great platform like this a bad name. Overall, I think changes like that would help protect restaurant relationships, improve professionalism, and make the platform even stronger!
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Response from developer
Thank you for the thoughtful feedback and the 5 stars. It’s great to hear you’ve had a positive experience and recognize the work the team is putting in. We really appreciate the perspective on restaurant relationships and professionalism. That kind of feedback is valuable as we continue building the platform the right way.
Company has gone to garbage
When I first signed up for this gig app, it showed a lot of potential. My market isn’t a huge market, but they still have a number of restaurants and grocery stores that provided catering. I really appreciated that this was a by drivers for drivers company. Then recently they outsourced all of their driver support to some Asian company, and driver support has gone to complete garbage. There is no more care behind the company. The offers have gotten worse as well as there are a number of drivers in the area, using bots to grab offers. One out of every 20 offers is worth Taking.
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They do not send a sound notification when an order is available.
You have to constantly keep an eye on the app to see if there are any new offers—it’s a complete waste of time. Please fix this; you only send notifications when the offer is total garbage.
IF I COULD GIVE THEM ZERO STARS I WOULD!!! STAY AWAY
DO NOT SIGN UP FOR THIS APP!! THEY MAY FIRE YOU AT ANYTIME AND BAN YOU FROM THE PLATFORM EVEN IF YOUR A LITTLE LATE!! THEY ARE ABSOLUTELY AWFUL!! THEY HAFT TO PAY YOU THROUGH A INVOICE AFTER YOU DO THE WORK WHICH MAY TAKE DAYS!! KEEP LEAVING REVIEWS TO WARN OTHERS!!
Garbage takeaway platform
This is a garbage platform. Don't accept orders under 50 yuan.
1. If you have doordash and uber, then this platform is dispensable.
2. An order will waste you three hours, going to a restaurant and wait for 1 hour, delivering food for 1 hour, and returning to your familiar place for 1 hour.
3. The fuel consumption is increasing, and the depreciation of vehicles is accelerating. Add these two and calculate it yourself. Do you still make money?
1. If you have doordash and uber, then this platform is dispensable.
2. An order will waste you three hours, going to a restaurant and wait for 1 hour, delivering food for 1 hour, and returning to your familiar place for 1 hour.
3. The fuel consumption is increasing, and the depreciation of vehicles is accelerating. Add these two and calculate it yourself. Do you still make money?
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Worst company ever
They steal tips, don’t pay if job is canceled even if you are at the location they don’t care just make sure you deliver there BS
Insulting pay rates for large catering deliveries
They should be ashamed of themselves sending those insulting $7 - $15 delivery offers. You must be mentally challenged or extremely desperate to accept, drive and deliver for those lowball rates, especially ones where says no tips. Anything under $40 for delivering large catering orders is waste of time. Stop accepting and driving for those lowball offers. $7 to deliver large catering orders. Don’t accept nothing under $30. Have some respect and dignity for yourself.
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Mr. Boardman
Definitely an app worth checking out. Will definitely recommend to others.
Sign up drive
So I tried to sign up to drive and every time I click the hyperlink onto to start the registration a 404 error code pops up stating that this page is not found just wondering is there another link to being able to apply as a driver to drive for this company
bad
worst company
Exploiters
They are scammers, the support is terrible. They are filled with pride saying that it is a driver application for drivers and in the end they do the same as all the delivery applications that is to exploit drivers. They use you for a while and then they stop appearing orders in other words some scammers.
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🤢🤦♀️🤷♀️78 deliveries done 🤢🤮 😭🤬
It's absolutely impossible to get a good offer—bots and autoclickers steal everything. Sometimes I watch delivery offers flash by and then disappear. It happens at lightning speed. I work in Dallas. I get "exclusive offers" 120 miles away (2 hours there, 30 minutes of work, 2 hours back) for $7. 🫣 This isn't work at all. Do you even see my geolocation? I wonder if it's just in Dallas or everywhere? I've been working in delivery for 5 years, and I have a perfect rating. Everywhere has its flaws, but yours is the only app that's so terrible. I recommend the app's creators try working with DeliverThat themselves to experience the full "charm" of their creation.
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Response from developer
Hello! First, congratulations on 78+ deliveries on the app, and we hope you continue to work on the DeliverThat platform for many more deliveries to come. Our app was created by and is continuing to be improved by our own team of engineers and developers. We are constantly working towards updates and improvements to our drivers' experience on the platform. Our team is aware of your pain point of faraway offers and are working towards solutions that benefit all drivers. If you'd like, please get in contact with our Driver Experience team so we can talk through your situation at driver@ideliverthat.com
Bad
Bad bad bad not a driver company for drivers. They treat the driver’s poorly. My car broke down. They could care less. I almost died too and I’m a veteran. At least I saved nine children at the Arizona State Fair the next day I work for the state I work for Maricopa County and I’m an elected official and they want to treat veterans poorly have fun trying to get good drivers. You were lucky to have me sorry I can’t get a AAA receipt because I don’t have tags, AAA won’t tell me now I have to fire them. Write a bad review about them and sue them.lol u r so bad
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Open account
No me deja abrir una cuenta espero me puedan ayudar por eso le di una Estella
Exploiters
They are scammers, the support is terrible. They are filled with pride saying that it is a driver application for drivers and in the end they do the same as all the delivery applications that is to exploit drivers. They use you for a while and then they stop appearing orders in other words some scammers.
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