The worst experience
Firefly doesn’t live up to any of their promises. The service is slow, takes so much time to get it a provider it’s so much faster to just walk to urgent care. They have barely any providers and they are always busy. When they come online they are ok but 0 availablity on nights and weekends. I work and can’t see a provider until I get home or early mornings. Firefly had 0 options. Companies should give employees real insurance. Not this fake insurance.
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Response from developer
We’re sorry that our current provider availability hasn't aligned with your work schedule. We are constantly working to expand our network and hours to meet our members needs. Please contact our support team via chat in the Firefly App so we can better assist you. While we do not have availability on weekends just yet, we would be happy to help you see a provider this week.
The worst insurance ever hands down (and we had tricare)
I truly cannot say enough how absolutely furious I am with this health insurance. We cannot get away from them fast enough. The communication is an absolute train wreck. They can’t figure out who is in network and who isn’t. NOBODY has heard of firefly so there is ALWAYS billing issues we are constantly getting bills in the mail that should be covered and having to resubmit.
They don’t answer questions in a timely manner and it seems like nobody has any idea what’s going on, like everybody is constantly picking up a conversation from somebody prior so the rules keep changing. I have full fledge had it with this company. I didn’t think it could get worse than what we dealt with with tricare but at least the lack of bills were worth it then. This service is AWFUL go with literally any other insurance.
They don’t answer questions in a timely manner and it seems like nobody has any idea what’s going on, like everybody is constantly picking up a conversation from somebody prior so the rules keep changing. I have full fledge had it with this company. I didn’t think it could get worse than what we dealt with with tricare but at least the lack of bills were worth it then. This service is AWFUL go with literally any other insurance.
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3 month wait time
Fastest appointment is in 3 months
Unreliable
They will refer you out for everything. Telehealth is supposed to be convenient and helpful. They practice defensive medicine and you can be treated for an issue for 20 years, but they won’t feel comfortable doing it. Pointless and useless.
No point in this service
The only appointments available are a month or more in advance and when I message them to see if I can get a sooner appointment, I get a generic “if you need to see someone sooner, please go to urgent care”. Yea well I thought the point of this app is that you can get a quick Dr visit for small things quickly that didn’t necessitate going to urgent care for. Might as well just take a few hours off of work and go see my PCP.. at least I can get an appt within the same week.
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