App is glitchy
Trying to upload a receipt into this thing is obnoxious. It kicked me out multiple times and doesn’t save your progress on a claim when you leave the app and come back 2 seconds later.
Log out
Logs out at a random time even with concurrent usage
Worst FSA App
I really don’t like using this app. It’s so difficult to navigate and the log in process is needlessly complicated. If you navigate away from the app to check something in another app, such as your calendar for dates of appts, you have to go through the whole log in process again. My patient gateway for the doctors office is less intense and contains far more sensitive information. I get irritated every time I have to open this app and use it.
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Bad service
Tried to set up direct deposit. It didn’t work. Called customer service. They said every was all set. Still didn’t work. Called again. Tried to claim everything was all set again. I cut them off. Then they fixed it. So their first course of action is tell you everything is fine and not listen to you.
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Horrible
Awful interface and you can’t delete a claim if you have an error and forced a password reset way to often
