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Firenzecard

Firenzecard

The official museum pass

108 ratings
89 reviews
🎬 Entertainment
✈️ Travel
Free

Details

Released
May 7, 2018
Updated
October 21, 2026

Features

Developer

SILFI SOCIETA' ILLUMINAZIONE FIRENZE E SERVIZI SMARTCITY SpA
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Firenzecard screenshot #1 for iPhone
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Firenzecard screenshot #3 for iPhone
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Firenzecard screenshot #6 for iPhone
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About

Manage your museum passes for Florence's cultural sites directly on your smartphone. Browse over 60 locations, save favorites, and access practical information like opening hours and maps. This app also facilitates the Firenzecard Restart feature, extending your access for missed museums.

✓Manage Firenzecards on smartphone
✓Access over 60 cultural sites
✓Save favorite museums
✓View museum opening hours and locations
✓Use Firenzecard Restart feature
✓Add minors under 18 for free entry
✓Offline map access
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What users say about Firenzecard

Reviews of Firenzecard are mostly positive: the Travel app is rated 4.6/5 from 108 App Store ratings. What users like most: skip-the-line access to museums, excellent value for money. Top complaints: app crashes and freezes, connectivity issues in Florence. Summarized from real user reviews.

Positive things

  • ⏭️Skip-the-line access to museums
  • 💰Excellent value for money
  • 📱User-friendly app interface
  • 🗺️Comprehensive museum information and descriptions
  • 🎫Convenient digital ticket management
  • 📍GPS integration for navigation
  • 🔄Flexible 48-hour extension option
  • 📴Works without internet connection
  • 👨‍👩‍👧‍👦Free entry for children with card holder
  • 🏛️Access to numerous museums and attractions

Negative things

  • 🐛App crashes and freezes
  • 📶Connectivity issues in Florence
  • 🔐Registration process requires multiple attempts
  • 🎫Confusing ticket collection process
  • ❌Cannot book reservations directly in app
  • 📋Unclear instructions for major museums
  • 🔄Difficult password reset functionality
  • 📱iPhone compatibility issues with FAQ
  • ⏱️QR code expires when app closes
  • 🚫Not all museums included in card
  • 🎪Long lines for Firenze Card holders during peak season
  • 🧭Unclear signage for priority access entry points
See all reviews

What's New in Firenzecard

2.3.0

October 21, 2026

• Text style update • Resolution of minor issues

User reviews

Most RecentHighest RatedLowest Rated

❤️Firenze

Wonderful access but making a reservation can sometimes be difficult. Make a screen shot of your card in case you have a problem with the app.
CTChester Fly Tennis

NON FATELA

Siamo saliti su ai giardini di Boboli (incluso) con la tessera e non ci hanno fatto entrare. Ci hanno fatto scendere giù a palazzo pitti dove c’era una fila di 1 ora e piu.
Ma che servizio offrite?? Vergognatevi. E la fate pagare 85€?
BISOGNA RIFARE LA FILA IN BIGLIETTERIA PER AVERE UNO SCONTRINO CON CUI ENTRARE A 0€ in TUTTI I MUSEI, perdita di tempo e soldi enorme.
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MMauroElias

Great savings!

We bought the card for three days and extended to a fourth at no extra costs and it opened up so many beautiful sites to us. It also allowed us to avoid the queues on a number of occasions!
GGaitgj

On iPhone does not work correctly

Overall OK just - however the FAQ via the linked website does not work on iPhone IOS 26. The drop down for each FAQ does not open. Very poor as these FAQ contain important information for user of the Card. Works on iPad.
JJovo101

Frustrating app, for great card

I’ve used the Firenzecard twice before, and tried to purchase one online for my upcoming trip. Talk about a maddening process!!
 Had to enter Name and Password six times before the app decided to let me register.
Then when I attempted to create a list of the sites I planned on visiting, it once again demanded I REGISTER and once again sign-in before I could “heart” a sight. For each site!!!
 I’ve made a photo of my online card and plan on getting a physical card when in Florence. The web version does not inspire confidence🦯🤨
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NSNo Stinkin' Sync
See 84 more reviews

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User experience

🐞

Reported Bugs

9 issues

App freezes when searching museum list

Bug

Card disappears after app update

Bug

Voucher number becomes invalid after update

Bug

FAQ dropdown menus don't open on iPhone iOS

Bug

Password reset fails with correct email address

Bug

Registration demands repeat after each action

Bug

Card extension fails with internet connection error

Bug

QR code marks museum as visited when app closes without scanning

Bug

Location tracking doesn't update while moving

Bug
✨

Requested Features

12 requests

Direct booking and reservation system within app

Feature

Bookmark or favorite museums feature

Feature

Museum visiting schedule planner

Feature

Filter museums by opening hours

Feature

Real-time location updates while navigating

Feature

Ability to transfer card between devices

Feature

Integrated transportation information

Feature

In-app ticket collection without browser redirect

Feature

Direct entry via QR code without paper ticket requirement

Feature

Clearer instructions for timed reservations

Feature

Notifications for museum closures or changes

Feature

Support for physical card after digital activation

Feature

FAQ

What does the Firenzecard app do?

The Firenzecard app serves as your digital companion for exploring Florence's museums. It allows you to manage your Firenzecards directly on your smartphone, browse over 60 cultural sites, save favorites, and access practical information such as opening hours and locations. It also enables the use of the Firenzecard Restart feature.

What are the main features of the Firenzecard app?

Key features include uploading and managing your Firenzecard and Firenzecard Restart on your smartphone, accessing descriptions and practical information for over 60 museums, saving favorite sites, and adding minors under 18 for free entry. It also offers integrated and offline map functionalities.

How much does the Firenzecard app cost?

The Firenzecard app itself is free to download and use. While the app facilitates the management of the Firenzecard and its associated features, the cost of the Firenzecard itself is separate and not included with the app download.

Can I use the Firenzecard app offline?

Yes, the app provides static maps for offline use, which is helpful for navigating Florence without a constant internet connection. While some features might require an internet connection for real-time updates, the offline maps ensure you can still find your way to museums.

Who is the Firenzecard app for?

This app is designed for tourists and visitors who plan to visit multiple museums and cultural attractions in Florence. It's particularly useful for those who want to efficiently manage their museum access, plan their itinerary, and take advantage of features like free entry for children and extended access with Firenzecard Restart.