Upgrade
Since the upgrade those of us who use older phones cannot access it even though we are regular service users. Maybe care more about your regular customers than the latest thing
Improvement
Not simple, confusing, to find bus routes. Takes a while to roughly figure out the process.
Times and charges
Always shows up late or not on time and charged my card on the bus when I use my MCard pass from college
Good app but.,,
App timings differ to browser timings.
Bus pass
Can’t contact on the app unless you PURCHASE a ticket…if you have a bus pass your complaint can’t be passed on…
Live tracker on the app does not work…maybe it’s because I’m a pensioner with a non paying bus pass
Live tracker on the app does not work…maybe it’s because I’m a pensioner with a non paying bus pass
Up the U1-3
Really stepped it up this year with the service of the U1.
👎🏻
Never shows live updates or if the buses are cancelled.
Rip off
No option to buy single tickets anymore. If you don’t take many bus trips don’t bother with this app.
Getting worse
The app doesn’t suggest the closest bus stop to me. It gives different arrival times to when you click on it. Lots of contradictory information!
Old app worked fine…
…New app doesn’t. What a brilliant waste of money.
unbelievable unreliable
absolutely horrendous i might aswell crawl
My bus review from Archie
I LOVEEEE THE 72 it’s the best bus in all of man kind it gets me to where I want in fashion
Inaccurate
Ghost buses show as “Due” then disappear without turning up. What is the point of it doesn’t give you a live update? You might as well just use a timetable and hope for the best.
Jimmy Joe 4
Fun
Good planning but awful live bus times
Honestly the journey planning is great but the bus times are straight bs. Countless times it’s told me that the bus will be there in a 10 minutes only for it to go right past me the next second as I’m walking. Says 7 minutes on the app then you look at the bus stop screen and it says 2 minutes. Basically don’t rely on their stupid app for live bus times.
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Solly
Great
How much I love this!!!
It’s just amazing wow I don’t even have e to reach for money anymore just tap it’s done!!!
Genuinely unusable
Not only would this app NOT let me add and save a new password, having at some point mysteriously vanished my old one, but when I tried to add a card so I could actually pay for a ticket, the app absolutely refused to minimise the keyboard, thus keeping the “add card” button completely hidden and unusable. I can only assume that First don’t actually want my money. This app was always difficult to use but now it is literally unusable. Really, honestly, well done. It’s quite the achievement.
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Horrible experience
Their bus drivers are so stupid. They should stop at designated stops but they don’t. I was about to board the bus, the bus driver saw me still he closed the gates and went away. I had been waiting for the bus for half hour. This happened twice with me on same day. First bus should tell their drivers to stop no matter what. Some of us need to go home on time for our kids. This is not right. And they should have more buses running on some routes. Waiting for one bus in cold is torturing.
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Could improve
The app can be a little bit confusing and clunky, but in general it’s very good. I’d love to see live bus information including if stops are not being serviced due to diversions. We regularly don’t have busses at our local stop but we don’t know until we watch them on the live tracker driving a different way
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