First Bus User Reviews

Customer Experience

Positive experience22.6% of reviews
Neutral11.8% of reviews
Negative experience65.7% of reviews

~ Based on 824 written reviews from the US App Store.

What users say

Is First Bus Safe?

First Bus appears safe based on user ratings. AppsHunter Safety Score for First Bus is 94/100.

This assessment is based on 2,120 user ratings, with an App Store average of 4.7/5.

Safety Analysis

94.2% of ratings point to a safe experience
3.6% of ratings suggest some concerns
2.2% of ratings point to a risky experience

~ Based on 2,120 App Store ratings for First Bus.

Is First Bus Legit?

First Bus appears to be a legitimate app. AppsHunter Legitimacy Score for First Bus is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

use this app everyday! ⭐️⭐️⭐️⭐️⭐️

great app- keeps you safer as being able to plan journeys to the minute. no hanging around.

usually always spot on!

makes life easier and we all need that

thankyou

App

Easy to use

Change it back!

What have you done, man!? Was absolutely fine the way it was. Just takes longer to see when the bus is now, not kuch use when in a rush. Change it back, rapid.

Edit.
They’ve changed again for no real reason and surprise surprise made it even worse. Go back to original version, it was miles better.

Edit 2.0
They’ve changed again and the original version is still, by far, the best haha!
Changed so live buses aren’t shown together, just next st that stop shows. So you need to press another button to find what one you’re after for real time tracking.
Genuinely used to be so good this app.
Please stop changing it for changing sake.
Every update seems to add another step to finding bus. Used to be instant, now you’re 5 clicks from finding out.

Edit 3 or 4.
It’s as bad as it’s been.
The buses are now totally your luck whether they are shown or not.
Buses count down to leaving time then just disappear from the timetable and don’t show up.
Some buses show x amount of mins away, others show the time ie 203pm arrival.
Just been getting steadily worse as the updates come.
How anyone can vote this 5* is absolutely beyond me.
Terrible app.
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Now useless

Tried to access tickets on the app. Message telling me that I need to update app before I can buy tickets. I have the latest update. Just going round in circles between the app and the App Store. Tried removing app and downloading again. No joy.

A4 service

Very efficient service, would like to see the bus route extend to Goldsworthy way

Pat

Very nice easy to use

X2

This bud is always late expecially evening but one always seem to turn up in the end

Bus

Very useful for travelling

unreliable

although the app is good sometimes im constantly being told my bus is due or close and it never shows up? whats up with that multiple times im sat waiting for a bus that never comes sort this out pls

Kk

Bggg

A2

What a fantastic service, just what we needed.

Tickets don’t scan

Updated the app recently because my monthly ticket works absolutely fine on first buses but doesn’t scan on the D&G buses…both buses use the same machines and scanners so don’t understand why the ticket still doesn’t scan after updating ???

First the buses went green

They’ll be saying this in 2000 years time..

MISINFORMATION

BUSES DRIVE PAST YOU .IS VERY GLITCHY.UNSTALE BUS TIMES.LATE BUSES.TOO EARLY BUSES.I WOULD RATHER BUT A CAR.DO NOT DOWNLOAD AND STAY FAR FAR AWAYYYY

Backward step

I used to just open the live webpage to view when my bus was due or expected at my bus stop. Great. No, that simple service is no longer published. I have opened this App to find that this live information is unnecessarily more complex and buried in the map bus stop icon. And then you have click on the bus live data. This next page is a) unreliable and b) displays the scheduled time and then the ‘mins due’ if it’s due within 45 mins. This is confusing as you can’t tell whether the next bus is delayed or on time. If you’re like me, you have to then count on your fingers to find out what time that the bus is actually due. Poor effort. Thank goodness I’m lucky enough to have a bus pass ( shame there is no capacity to scan the pass onto the app)- having seen some comments about purchasing tickets on the App.
Next whinge. I’ve just spent 10 mins trying to log this feedback in the App. What hell is that, trying to wade through the maze of drop downs to describe the feedback is time I will not be able to recover.
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Routes out of date

There’s been diversion in Glasgow city centre for months, but the app is not showing the diverted route and any replacement stops.
Please fix this so people will stop waiting in a stop for a bus that’s going another way

Very good

More service penilee

First bus app

In this app live location is not working. Not showing live location of bus before it’s working

Mr

Kubz

Gregor McAbery

Useful app for getting about