App issues
This app is a terrible banking app. Never loads the way it should.
Hurry n fix
Updated to iOS 26 and now the app is down. PLEASE FIX ASAP š”š
Tech stack is frustrating
Every action initiates a phone call, itās ridiculous. MFA is good but sometimes Iāve had 2 calls from them simultaneously while trying to do a simple banking action. UX is completely counter intuitive both in app and website.
Horrible
You all need to fix this app. Always having to delete and reload several times a week. Thats ridiculous!
Horrible design, and very cumbersome to use
The UI feels super old, and its annoying that I have to āRegister my deviceā literally every time I open the app. Iāve had to have āregisteredā my phone over 20 times in the past month already.
New App is Awesome!!
The new app that was launched May 2020 has made it very easy for me to monitor my account, transfer money and pay bills! I love the option to add alerts. Itās also very convenient to be able to transfer money to my other bank accounts at other financial institutions! Iām really impressed by the options to pay people, bills and manage my payments to other subscriptions using ePay. New features also includes access to my credit report. Looking forward to more added features to the app!
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Often unusable
Frequently I have to use my computer to access my account. This would be convenient on the iphone if it didnāt keep loading forever....and ever...
Good app
I like the app, much improved from the previous app. I make lots of transfers between accounts so I like that I can access all accounts that I am on with one login. Itās nice that you can also hide the accounts you may not want to see. I really like that I can separate my accounts into little cells it makes things really easy for me.
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Useful and Functional
Iāve been using this app for many years. The most recent updates that improved remote depositing of checks, added Touch ID and Face ID login options, and included an Apple Watch version of the app have made the user experience far better. Overall a functional and useful app in my experience.
Garbage - donāt bother
This app is horrible. Terrible user experience, and unreliable.
Okay App Design
I am fine with the design of this app. However, there may be a pretty bad bug that is causing my account to be constantly locked; therefore not allowing me to even get into my account. This issue seems to be affecting the main site as well.
Upgraded app did not āenhanceāmy banking
Not an enhanced banking experience. I preferred the old format. Having each member on the account set up their own log in doesnāt make for cohesive banking from a joint account. Particularly the bill pay. Also, it seems I am not able to edit recurring payments anymore. I have monthly bills that recur each month, but with a different amount due each month that I would go in and adjust, or if I wanted to delay payment a day or two, I would edit the due date, but now I am only able to cancel the payment then re enter with a new payment, which doesnāt make for more convenient banking.
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Resets password
Every time this app needs to be updated due to āimprovementsā it prompts me to login with my username and password. Thatās not the problem. The problem is that I enter the correct information and it states that my username and password is incorrect, which is not. This is the second update Iāve completed and the second time it has informed me of the incorrect username and password. Iām not sure who is coming up or creating these app updates but they are really inconvenient when it states the info is incorrect. Neither the app or their website is user friendly. Really discourages me in continuing being a member with FCU.
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REALLY disappointed
Since they updated the app, it has been a ridiculous effort to login because you have to create a whole new account. Even after entering my info it won't validate or let me log in. After calling to try to fix this, I waited on hold for 45+ minutes only to be told that what I was doing was correct and still cannot log in. Nobody has been helpful in this process and I am upset I can't login to view my bank account. The old app never gave me problems. And I can't even login to the new version.
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Seeet Upgrade
Very much like the new app. All accounts in one place is a huge plus. Well done First Credit Union!
Not user friendly
This app is not user friendly or functional for a banking customer. The account transaction history shows no detail as to where a purchase was made without individually clicking on the details of each purchase. The old app allowed a user to quickly scroll through a transaction history and allowed users to immediately view where the purchase was made. Now itās a random purchase with the amount and it takes an inordinate amount of unnecessary time to click for the details on each purchase to see where it was made. So inefficient and inconvenient. The old app was far superior, intuitive and actually functional for banking users.
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Poor upgrade
Loved the old app. They āupdatedā it and it deleted all the login information and you have to create a new account.
Nice updates
Good improvement on the upgrade, especially seeing all accounts now.
Excellent app
App works great and is easy to use. You can pay bills, do remote deposits, and transfer funds. I have been using it for several years and have had zero issues.
Poorly designed app
This app was designed so poorly. A 5 year old can come up with a better app. They should hire me to recreate their app. Itās awful. Its not easy nor convenient. This app will cause them to lose their customers same with their website. 100% trash. Get it together and get with the rest of the world guys.
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