Exceptional
I love how functional the app is and how easy it is to navigate.
Good
Very good
Doesn’t work
Most of the time I can’t use it or sign in
FFBM
Very convenient
Great app for local bank
I enjoy the ease of using the First Financial Bank mobile app for keeping tabs on my account. Occasional updates to the app have added additional features.
Easy to work
Great app
Excellent
Excellent
Works well
I really enjoy the First banking app. But, I liked it a lot better before they changed the bill paying section. This new method is not intuitive at all and is not well organized.
Stop
Stop asking me to review your stupid app every time I open it
5 star
5 star
Blocked Account
I had $4000 in my checking account. Last Friday I added another $7000. It was my intent to wire $6500 to a friend of mine in Pennsylvania to help pay for his mother‘s funeral. The person investigating my wire request, said that he saw entirely too many red flags, and he thought that this was a fraudulent request. I got frustrated and told them to just cancel the wire and put the money in my checking account . Then I found that my account was blocked and when it says what date it would become unblocked, there’s a series of numbers that is just gibberish for me. As of this afternoon, my account is still blocked. This is my money and I can understand why you can choose whether or not you want to participate in sending a wire for me, but you have no right to keep me from my money.
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No my local bank
I started banking with Cedar Stone because they were a local bank. I got to speak with local people who cared about my needs. Since the switch to First Financial, I have gotten no friendly neighborly. I want to help you help. I will be switching banks to another local bank because of the customer service. I cannot speak to anybody locally unless I physically go into the branch, which is unacceptable. Mika, Derek, and all the people at Cedar Stone Bank. I miss you and I appreciated your Customer Service over the past seven years.
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Very good
Very good
Great experience
The app is nicely laid out
New owners blow
Used to be a good bank. Now it’s a joke. App works ok sometimes.
Great
I really appreciate this bank than any bank I have been with because they help me if something happens I tell everybody that I can
Update or iPhone
This app is not in order some of the transactions on the mobile app say pending transaction called bank about this issue but own their end it doesn’t show that.Also routing number and account number are in different places and the info on the first page or two doesn’t give any option to delete the item or anything! if them changes were made it would be a good app thank you.
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Unhappy with new update
I prefer the old system prior to the update. Not a fan of the update
Not enough information
I just wish they would put where the deposit or the withdrawals are from
Update
Since the update on the ap, I cannot log into my account-very frustrating.
When I open the ap, it doesn’t load-I have the logo on my screen and it never advances past that
When I open the ap, it doesn’t load-I have the logo on my screen and it never advances past that
