Slower than someone with a bad knee
For a semi large bank you’d think everything would be quick. Transactions take days if not an entire week to show up. Transfers also take the same amount of time. Ridiculous.
Owner
C Sundae Merrick
I am most unhappy after being a customer for over 30 years that I cannot update because I have an iPhone 7. I like my phone and I don’t need to upgrade and now you’re making it impossible for me to do online banking with my phone. Not good for customers who prefer the phones that they already have. please make it better for us so we can use our phones!
I am most unhappy after being a customer for over 30 years that I cannot update because I have an iPhone 7. I like my phone and I don’t need to upgrade and now you’re making it impossible for me to do online banking with my phone. Not good for customers who prefer the phones that they already have. please make it better for us so we can use our phones!
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Awful help response
The absolute worst help section of a bank I’ve ever seen in my life. They haven’t responded to multiple questions in over six months. Will definitely be reporting this bank when I get around to it. Can’t wait to pay off my loan and get the heck out of here.
No new upload
Tap the app
The login screen apears for a milisecond
Says update the app
Get to the app store
App says Open
Then the above process begins again
The login screen apears for a milisecond
Says update the app
Get to the app store
App says Open
Then the above process begins again
Trash bank
One of the worst banks I’ve had the displeasure of using. Instead of blocking transactions for fraudulent charges they cancel your card and send you a new one two weeks later. Need to pay your bills? They don’t care.
UPDATE: STILL TRASH! If it’s not one thing, it’s another with them.
UPDATE: STILL TRASH! If it’s not one thing, it’s another with them.
Glitchy and Lags
Often have issues logging in. Also the app doesn’t reflect transactions or balances correctly. Such a problematic app—always has been and continues to be.
Purposely overdrafts
Instead of taking transactions out in order the debit account will rearrange to create an overdraft. After having a deposit hit my account they last minute froze the deposit, for an extra day, the account rearrange my transactions and created it to go negative and due to that I’m having to pay a $30 overdraft fee. Beware of that and create a case to have it waved. Unfair to pay the fee even though having the current funds just not “having” available funds.
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application incorrect date iafter clicking next page arrow when looking for transactions
after clicking right arrow on lower right corner to see older checking account information for example my mobile screen dates changed from November to May
Update made it inconvenient
Ever since the update, the memos for my transactions do not appear. I also noticed that transaction activities are no longer immediately available to see. You cannot even see any internal transfers. Also it’s so inconvenient that internal transfers are no longer immediate! I have to wait the next day to see it appear in my account. Fix this please!
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Delayed transaction history’s
Nickel and diming with overdraft fees and delayed transaction history’s. The app won’t show. Thing but if you call them they know where the money is and the over draft fees insane. Buckle and dime. They are making millions off there criminal tactics
New Update Makes Navigation Frustrating!
The new app design is terrible on iOS. The bottom menu bar scrolls with the page, so the main options (Home, Pay/Transfer, Deposit Check, etc.) don’t stay in place. It’s annoying to keep scrolling just to reach the buttons. The previous version was much more user-friendly. Please fix this and bring back a fixed bottom menu.
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Fix this Harrison.
As a long time customer, I expect better from First Hawaiian Bank. This new mobile app is a major step backward. While it’s a slight step up from American Savings (at least I can manage my various accounts and your transaction history is cleaner) it basically looks and feels the same as theirs. That’s not a compliment.
This change feels like it came at the expense of customers, customers who hold assets at the bank for the bank to invest. This was not an investment forward, and it certainly wasn’t innovation. It looks like a cost-cutting move. Roll back the old design. It was clean, fast, dependable, and just worked!
This change feels like it came at the expense of customers, customers who hold assets at the bank for the bank to invest. This was not an investment forward, and it certainly wasn’t innovation. It looks like a cost-cutting move. Roll back the old design. It was clean, fast, dependable, and just worked!
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Now I can’t use app on older iPhone
I have an older iPhone that the higher iOS is not supported. I can’t update the iOS…. Now this app is rendered inoperative!
Garbage!!
Garbage!!
New update = performance downgrade
The new update is clunky, takes forever to load, and not reliable to display basic, relevant information. The changes to mobile deposit didn’t make it more difficult but definitely feels like to was modified in order to say the made changes. It was unnecessary, and unhelpful.
The previous U.I. was easier to navigate and more reliable.
The previous U.I. was easier to navigate and more reliable.
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Processing too slow
The new app is too slow on processing transfer or activity unlike before we can see activity right away.
I can't make a deposit from home now?
I can't find the option to make a deposit. The home page is so chaotic looking. I tried using the auto chat and it said to use the atm for mobile deposits. Huh?? The PRIMARY REASON I use the app for is mobile deposits. If I can't do that, it is worthless to me and I will change banks. Also BRING BACK MEMOS
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Useless to me now
I can no longer pay bills. This is now just trash to me.
Needs to be updated again
going to have to close my account if updates cant be done in real time .. why does it take days to update balance and deposits. old version worked fine
The developers scammed FHB
If I could give 0 stars I would. The old app was fine. THIS NEW DESIGN IS UTTER TRASH AND THE DEVELOPER SHOULD BE SUED
New update is terrible
Takes forever to load the app
