Great bank
Waylon and Matt helped us with our Mortage loan , very easy process and great customer service
Fantastic staff
I’ve been banking here for over 10 years and the friendliness and helpfulness of the staff is unmatched by any previous bank I have been with. Courteous, professional, and helpful.
Trustable Bank
This is the first Bank that I have trusted in my whole life,It is all clear and easy to understand in the bank app,The associates are very professional and willing to help me every time that I have needed it.
Disappointed by Overdraft Fee Handling
I am extremely disappointed with this bank’s service.
My account was automatically charged nearly $500 in PAID OVERDRAFT FEES without any prior notice or email notification. The bank kept deducting money repeatedly while providing no warning or assistance to prevent this from happening.
When I went to the branch in person to resolve the issue, instead of receiving help or a refund, I was simply told that it was my fault, not the bank’s responsibility. This response was unprofessional and showed a complete lack of accountability and customer care.
I am a new customer and this is my first time living in the United States. The bank failed to clearly explain overdraft fees, account policies, or provide proper guidance, which is especially important for new customers. The overall support was extremely poor.
My account was automatically charged nearly $500 in PAID OVERDRAFT FEES without any prior notice or email notification. The bank kept deducting money repeatedly while providing no warning or assistance to prevent this from happening.
When I went to the branch in person to resolve the issue, instead of receiving help or a refund, I was simply told that it was my fault, not the bank’s responsibility. This response was unprofessional and showed a complete lack of accountability and customer care.
I am a new customer and this is my first time living in the United States. The bank failed to clearly explain overdraft fees, account policies, or provide proper guidance, which is especially important for new customers. The overall support was extremely poor.
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Highly recommend
They go out of their way to make your banking experience special.
Best service
Best customer service, easy to work with, and answered all my questions 💪🏾💪🏾💪🏾. Best bank in town
Most Trusted Bank
This is like the banks 50 years ago, they know you and are so personable.
Great banking App
Very direct. Not complicated!
Need to put the credits back on green numbers
Hi I remember I used to see the the credits in green numbers now you don’t see that what happen to it I hate seeing it in black because I don’t know the credits that are coming through out the week.
I logged out once…
I logged out of the app accidentally… because the app was acting funky.
I’ve tried logging back in for a few months now. All it asks when you download it is the “verify you are not a robot” checkmark and no username or password boxes. I even checked the box to verify and it just sat there forever. Not moving on to a next page or anything… it does this on their website as well. I don’t live near one of their banks anymore and I need to get a check cashed into my account. There’s no hope for me
I’ve tried logging back in for a few months now. All it asks when you download it is the “verify you are not a robot” checkmark and no username or password boxes. I even checked the box to verify and it just sat there forever. Not moving on to a next page or anything… it does this on their website as well. I don’t live near one of their banks anymore and I need to get a check cashed into my account. There’s no hope for me
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Customer Service goes above and beyond
Personal morgage to commercial loans to insurance, First International has treated me the best. Love this bank
My bank
I’ve been banking @ this bank since 2007, and I absolutely love it! They do such a wonderful job, and they do know me by name they treat their customers with respect & care that we deserve & I highly recommend this bank to anybody new to Minot and need a bank! I love First International Bank & Trust and then a few years my girlfriend plans to move back to Minot and I’m going to get her signed up at 1st International Bank and trust keep up the very good work and have a good rest of the week!! 😊😊😊😊😊😊
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Setting up e-statements
A lot of people aren’t successful at setting up e-statements without assistance. It is challenging to figure that out.
App
Thank you Your App is a Big help . Even an Old Man can figure it out haha
Great bank
This may be the best bank I’ve ever had a relationship with. Don’t know that I’ll ever go back
Review
Always The Best Customer Service!!!!!
Wayne Shields
Wayne Shields
Business owner Joseph R
Logan had been a tremendous help with setting up new Businesses accounts. I very much appreciate his knowledge and to expeditiously open two accounts along with answering all my questions.
Stellar app
Works great easy to use and I can get all of my banking done right here at home!
Behind the times.
They have a lot of catching up to do. Mobile deposits and zelle take forever to deposit, and when making a payment between accounts you’ll get an insufficient fund error even though the funds are there. I really wish they could catch up. I’d like to stay loyal because they helped me but my first house, but the ways things are looking I may need to visit another . 🥺
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Slow
The app is SO slow! My transactions just don’t keep up and was causing my balance to constantly be off. I’ve started using another bank specifically due to this and ONLY do my autopays thru first int
