App no longer supported
First Merchants combined the business and personal mobile banking apps and this Business app is no longer used. This app does not inform the user when you try to use it. It just tells you your USER ID is wrong. I wasted an hour trying to make it work. Other people
had the same experience. It would be nice for the app to be updated to notify users not to use it any longer.
had the same experience. It would be nice for the app to be updated to notify users not to use it any longer.
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Bank for business
Easy to use, great service.
Good luck logging in
No matter what we do we can never log into this app. Oh my God, I hate First Merchant’s Bank. I wish they’d never bought our old bank.
This app is awful
For a bank that makes millions of dollars how do they have an app this bad. Not only do I have to log in with a physical password everytime(no face recognition) it also asks for my company ID every single time. And guess what, if you leave the app for even 10 secs to do something else, it logs you out and you have to do it all over again! Then when I’m actually in the app, my balance just doesn’t show, it’s always “N/A”. Then the employee at the bank says that their personal banking app is better, open an account and you can see your business balance there quicker. No, I’m not opening another account with you as a band aid for your awful app. Biggest joke of a banking app I’ve ever seen.
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This app is awful
For a bank that makes millions of dollars how do they have an app this bad. Not only do I have to log in with a physical password everytime(no face recognition) it also asks for my company ID every single time. And guess what, if you leave the app for even 10 secs to do something else, it logs you out and you have to do it all over again!
Then when I’m actually in the app, my balance just doesn’t show, it’s always “N/A”. Then the employee says that their personal banking app is better, open and account and you can see your business balance there quicker. No, I’m not opening another account with you as a band aid for yiur awful app. Biggest joke of a banking app I’ve ever seen.
Then when I’m actually in the app, my balance just doesn’t show, it’s always “N/A”. Then the employee says that their personal banking app is better, open and account and you can see your business balance there quicker. No, I’m not opening another account with you as a band aid for yiur awful app. Biggest joke of a banking app I’ve ever seen.
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Mobile deposit
Doesn’t work well with mobile deposit when taking photo of endorsement. It takes several times to get it to go through.
Too many strokes
Our bank was purchased by First Merchants. The transition was better than expected. I only had to make two trips to our local branch to get everything up and running. The problem is key strokes required for every check deposited. 250% more for every check! As treasurer for our 501,c,3 it is a weekly reminder that I should find a new bank. Fortunately I’m retired, so I probably won’t.
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Good and secure…too secure sometimes
I like the double security on the app. Simple to use, but it does make it difficult to log into at times. Log in frequently so it does not go inactive. Inactivity makes it hard to get logged in when you need to.
Good
Good
Website
Slow
Slow
Confusing
Slow
Confusing
Horrible!
I hate the app, the level of security necessary, and minimalistic outdated approach to banking the app/online experience provides. That said, I can still check my balance, see recent transactions, and deposit checks. It does perform basic functions.
Phone App depositing
Takes TOO long, can’t get face recognition to SAVE time by typing in all the codes and stuff!
Was better off with Level One !!
Was better off with Level One !!
Out of date
App requires you to agree to the terms for each check in a multiple check deposit. My other banks don’t require this repetitive act. What a waste of time. We will probably leave the bank for another bank that is more respectful of my time.
Suggestion
Raise limit of mobile deposit
Transaction solution.
Bank should work on the transactions activity its very hard to see where payments went and there there is no check picture and there no description in past transactions about how much was available balance after deductions from your account
Great Bank...Horrible Tech
😔s
No face recognition
Needs to allow face recognition or allow to save password on the mobile device. Hard to remember passwords these days.
Field Names in App Login and Field Order
Why not name the fields the same on the mobile app as the website? Also, it would make sense to require the user to enter the information in the same order as the website. The website requires: CompanyID, LoginID, then the next screen is Password.
The mobile names these fields completely different on UI and the data required is in a different order.
Extremely confusing for the end user.
The mobile names these fields completely different on UI and the data required is in a different order.
Extremely confusing for the end user.
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Check photo
I hate that I can’t view the checks I wrote or the checks I deposit! MB&T used to scan them in online which made it so convenient! Not FMB scans in their internal bank slip?!?!? Dumb! Also when looking at each separate debit you can not see where it’s for… you have to open each one separately. SO INCONVENIENT! Guhhhhh
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UNDEPENDABLE
At the start of each month when I try to load the app it never loads. Have to down load several times in order for it to work. It used to work consistently well up until about four months ago. After the new format it has never worked well for me.
