Won’t Open
Multiple downloads and attempts to use this app and it’s never opened for me. I’ve tried it on two iPads and a phone and the site keeps prompting me to try again. First app I’ve ever had that just does not work at all.
Wonderful
FSH is a gift. I’m so grateful to have accessible, thoughtful and bright providers at my fingertips.
CEO
Great service, especially if traveling out of area!
Great to have this benefit!
Highly recommend using First Stop Health. I’ve had to use them a few times. Best thing is you can do the visit from your phone at home or anywhere. Skip sitting in a waiting room full of germs. Meds are always called in immediately!
Excellent visit
Dr. Ahlan Jama was so wonderful, made me feel connected, comfortable and confident. It was a great experience! Definitely recommend it
App doesn’t work
Tried to install multiple times over the last few hours, but the app won’t open. Wish my employer hadn’t switched
Pretty Good
One thing about FSH it’s easy to use. I love that I don’t have to navigate a lot of tabs to get to what I need.
App and service used to be great however….
The next available appointment for myself is 2 weeks away.
I’m not impressed, I was hoping to see someone before my insurance switched over to my new provider but I guess not.
I’m not impressed, I was hoping to see someone before my insurance switched over to my new provider but I guess not.
Easy
First stop health was very easy to use and helpful
Quick
Love this app and the help it provides
Wasted my time
They offered an incentive to take a virtual primary care appointment before the end of the month - sounds awesome! The 18th rolls around and they send me a text at my appointment time saying that I missed my appointment even though I was sitting with my phone in front of me waiting for the call. They send me a link to reschedule for next month instead, nullifying my chance for the incentive. I call customer support and they say “there’s nothing we can do”. Absolutely CLASSIC waste of time for everyone involved, I never would have scheduled if they hadn’t offered me a gift card to begin with.
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Response from developer
We’re sorry this happened, and we’d like to make it right. You set aside time for your appointment and were ready for your visit, so we understand how frustrating this experience was. We’d like to connect with you directly to resolve what happened. Please reach out to customersupport@fshealth.com so our team can help.
Amazing
Amazing 10-10
Exemplary service
This telehealth service provides quality services with educated and reliable professionals providers.
Terrible app
How does this app have so many positive reviews? The UX is garbage: 1) it won’t let me add more than one drug allergy 2) i can’t set up Face ID because it says it can’t verify my password after I’ve tried typing it and pasting it multiple times. 3) any time you enter text, there’s this weird pop-up that has a white dot and a second dot that’s black check mark - just strange UI
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Response from developer
Thank you for sharing your experience with us. We’re sorry to hear that your visit did not meet your expectations. our care team would appreciate the opportunity to connect with you directly to learn more about what happened and help address your concerns. Please reach out to our team at https://app.firststophealth.com/contact-us/.
Amazing!
The time from answering the questions in the app to the phone call the the RX called in was 5 min! AMAZING!!!! Where has this been all my life?!!? I am a busy working professional- I avoid the doctors office because it takes so long…. but now I will use this ALL THE TIME!!
Response from developer
Thank you for sharing feedback about your experience. We are committed to supporting whenever you need care.
Jason W
So easy to use and efficient in getting connected to help
So great
It’s easy, Convenient, time saving. Definitely prefer it for a lot of situations.
Great option for busy people
With my work hours I can’t always go see a doctor and being able to do this while at work is a great convenience
Response from developer
Thank you for sharing feedback about your experience!
Best app for virtual care!
This app is so easy to use. I can quickly access my patient info, chat with my providers, and it’s a very clean UX. Love this app and solution!
Quick Service Turn-Around
I wasn’t feeling well and was contemplating on whether to go to the urgent care near me. I knew I had First Stop Health so decided to give it a try. After completing my pre-requisite questionnaire, a doctor contacted me in less than a minute and provided me with his service. In a few minutes, doctor’s visit was done with meds sent to the pharmacy. I couldn’t be more grateful because I didn’t have to drive to the urgent while in pain.
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Response from developer
Thank you for sharing feedback about your experience. We are committed to supporting whenever you need care
