Good people
The app is informative and clear
Retired
Not necessary!!!
Love it
I have had Firstmark for a couple years and they’ve treated me very well. Every question I’ve had they always had an answer. they answer all my questions in a timely manner and my direct paychecks come in a day earlier everything‘s been great.
Replacement card.
My new card never worked and I went in to get it replaced and they want to charge me another $8 to have that taken care of. I told them it won’t swipe! It says cannot read. So I just do without a card and transfer money to my other bank when needed.
Other than that Great!
Other than that Great!
Good app
This a great place to do business and the application has all the features you need.
Timesaver
I really love the FirstMark app. It is a timesaver for me to bank online. I can feel secure in my transactions and it's so easy to do.
Reliable
I have been a FMCU member for over 30 years and will continue because of their reliability and keep up with technology. I enjoy the FMCU app and use frequently. It’s comforting to have quick access to our finances.
Great!
I love how easy it is to check my account on a daily basis.
Faithful to this bank
Moved young to San Antonio and needed help to make a life here, no bank would help us, except Firstmark. Started us with a line of credit of $500 and accomplished a lot of things after that. Firstmark will always be our bank.
Services
Excellent Credit Union. I’ve enjoyed being a customer.
Customer Svc
I’ve banked w FM for a very long time — they have been very responsive and updates with all the new technology thanks for the added security and smiling faces
Great App
Easy to navigate and I like I can access my kids accounts
Great app
Love using the app and it’s realiability
Love FM!
I’m always signing in to view my accounts and FM app is very reliable and convenient. Even if I have to call, their staff over the phone is very friendly. 5 ⭐️’s!
Go back to the old design
You need to go back to the original design in the app. It is currently very laggy and buggy, and is not seamless the way it used to be. Whenever I click on an account, I have to scroll all the way down past all the account details and buttons to see my actual transactions instead of appearing near the top like it used to. It is silly and rookie developing of the app; there shouldn’t be any options/buttons appearing after the area of the first click on the account, as it can cause the user to misclick things easily and ultimately make changes on accident due to the app’s poor development and design. There was no reason to make it more complicated to look at your transactions. Also now only 3-4 transactions appear at a time, which is a massive headache because it takes forever to look through my transaction history.
Edit: The developer will not stop spamming my review since last week. Still does nothing to fix the problem.
Edit: The developer will not stop spamming my review since last week. Still does nothing to fix the problem.
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Response from developer
Hello Brianna, We appreciate you taking the time to share your thoughts and experiences. We hear your feedback and understand the updated layout adds a click in order to see a full list of your transactions. Similar layouts are used across other financial institution apps in the industry. Hopefully, you have grown accustomed to the all-in-one view of your accounts and options when viewing your shares. Thank you again for your review and use of the Firstmark app.
Feel Cheated
I have been noticing this bank has been pulling money from my account within a day but taking almost a week to post it in their system, which causing them to get more interest. Also, I made payments earlier and should be a couple months ahead but they don’t do that. There is more to this story and will continue to update this.
I need to find another bank. Customer service representatives are nice though.
I need to find another bank. Customer service representatives are nice though.
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Response from developer
Hello, We appreciate you bringing this to our attention and take your feedback seriously. Hopefully, we can speak with you to learn more about your situation to provide a proper resolution or explanation for what you are experiencing. You can email your name and phone number to MemberCare@firstmarkcu.org. We will make sure to contact you to help resolve any issues. Thank you for sharing, and we look forward to speaking with you soon. Firstmark Credit Union”
App is ok but…
App works ok for online banking etc but the reason it gets one star is because STILL after so many years they refuse to add the feature to use Zelle. One star for ancient technology. Don’t care if they have a p2p ‘feature’ it still requires exchanging sensitive bank info with anyone and everyone. That’s not a feature. Honestly tired of doing business with this CU they’ve never really appreciated my family’s business or treated us right. I might keep my checking account open just due to its age but I’m going to move all my business and loans to another institution that values its clients and is more with the 21st century.
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Response from developer
Hi, We understand we do not have Zelle but offer a similar peer-to-peer payment service. If you go to Transfers and select Pay a Person, you can send money to anyone. We appreciate your feedback as we work towards creating a top-notch digital banking experience. Thank you for your time and use of the Firstmark app.
Oof
I tried transferring but instead it mailed my dad to Zimbabwe. Dont get if you love your dad.
Go back to the old design
You need to go back to the original design in the app. It is currently very laggy and buggy, and is not seamless the way it used to be. Whenever I click on an account, I have to scroll all the way down past all the account details and buttons to see my actual transactions instead of appearing near the top like it used to. It is silly and rookie developing of the app; there shouldn’t be any options/buttons appearing after the area of the first click on the account, as it can cause the user to misclick things easily and ultimately make changes on accident due to the app’s poor development and design. There was no reason to make it more complicated to look at your transactions. Also now only 3-4 transactions appear at a time, which is a massive headache because it takes forever to look through my transaction history.
Show more
App is ok but…
App works ok for online banking etc but the reason it gets one star is because STILL after so many years they refuse to add the feature to use Zelle. One star for ancient technology
