Great product, don’t love the app.
They redid the app and now some things are hard to find. You have to use the browser to find your account dashboard where your subscriptions and referrals and rewards are. I wish they’d change the app back to how they had it. I prefer to shop on the desktop.
Products great! App HORRIBLE.
Worst shopping app ever. Glitchy, your subscriptions may or may not show correctly, can't get to your rewards points, App acts as is High Pass membership or discount is not present or applied- Website is better for shopping, rewards, manage subscriptions, discounts, checkout, etc. PRODUCTS however do not disappoint! I've been buying & using pretty much all of the gummies for several years. Subscriptions are the way to go for best discounts & savings.
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Response from developer
WChottie, thanks for sticking with five all these years. We know the app hasn't been keeping up with the products, and that's on us. The team is working on the subscription and rewards experience. Glad the gummies keep delivering though.
Mobile app is great!
Since my last review, Five’s app dev team made huge strides improving the experience. The app is quite responsive with a much better overall design. 👏🏻
Response from developer
lukeblevins0, you're the best. Thanks for noticing the work the team's been putting in. Glad the app is hitting different now.
Great product, but horrendous Support
Their app is absolutely worthless as far as getting support. Just AI trash. Great Gummies, but this app is terrible.
Worst customer service
My order was supposed to come December 6th. It said it was delivered December 9th at my parcel locker(mind you I had put the right address for my order). I check my route app and they delivered it to an address 6 minutes away from mine that has nothing to do with mine. I talk to Five customer service and they tell me to talk to the shipping carrier. I talk to the shipping carrier and they make me make a case id and wait 2-3 business days. By the third day they closed the case and said it would arrive by the end of that day. IT DID NOT. I call customer service for the 4th time and they blab on about thank you for your patience and the rest(they couldn’t’ give a car in the world). They make another case if and tell me to wait another 2-3 days. I wait. Then on the third day they close the case and tell me the person who delivers packages was made sure to look for my package and would deliver it my the end of the day if they found it and if not to make an online claim. It never arrived. I try to make an online claim and I start almost finishing and towards the end they decide to tell me my order doesn’t have insurance so I’m stuck with no one helping me and when I get help they just make me wait another 2-3 days business days. I contact 5 and tell them all this and they don’t help at all and their customer service is so trash and only works on weekdays and they just took my money and I want someone to acknowledge me and atleast get me a reship that’s fast and not make me wait 3 weeks like this but oh well.
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Response from developer
That's not the experience anyone should have. Sorry you dealt with that. Hit up our support team at support@fivecbd.com so we can look into what happened with your package. We also just rebuilt the entire five app, so the shopping experience is way better now if you want to give it another shot.
