Leon Has Lied to get me on-board & refused to issue refund, pls be aware
My personal experience with Flash Delivery was extremely disappointing and stressful as a small business owner.
I was persuaded into signing up for what was presented as a long-term delivery platform solution with strong onboarding support, payment integrations, and business growth opportunities. During onboarding, there was significant pressure to proceed quickly, including repeated urgency around locations and setup.
I paid upfront for a 12-month service plan in good faith expecting a professional rollout and ongoing support. However, concerns later arose regarding payment integration capabilities, pricing transparency, VAT handling, communication, and the overall implementation process.
The service relationship broke down very early during onboarding, and cancellation/refund concerns were raised at an early stage. Despite this, the matter later escalated into a lengthy payment dispute process instead of being resolved fairly and proportionately.
To be fair, onboarding work and communication did take place, and some staff members were polite throughout. However, based on my experience, I would strongly advise any business owner considering this company to:
• read all agreements carefully
• verify cancellation terms in writing
• confirm VAT/pricing details beforehand
• fully understand payment provider arrangements
• avoid making rushed decisions under pressure
I am simply sharing my own documented experience so other businesses can make informed decisions.
I was persuaded into signing up for what was presented as a long-term delivery platform solution with strong onboarding support, payment integrations, and business growth opportunities. During onboarding, there was significant pressure to proceed quickly, including repeated urgency around locations and setup.
I paid upfront for a 12-month service plan in good faith expecting a professional rollout and ongoing support. However, concerns later arose regarding payment integration capabilities, pricing transparency, VAT handling, communication, and the overall implementation process.
The service relationship broke down very early during onboarding, and cancellation/refund concerns were raised at an early stage. Despite this, the matter later escalated into a lengthy payment dispute process instead of being resolved fairly and proportionately.
To be fair, onboarding work and communication did take place, and some staff members were polite throughout. However, based on my experience, I would strongly advise any business owner considering this company to:
• read all agreements carefully
• verify cancellation terms in writing
• confirm VAT/pricing details beforehand
• fully understand payment provider arrangements
• avoid making rushed decisions under pressure
I am simply sharing my own documented experience so other businesses can make informed decisions.
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Rubbish
States “quick delivery”. Ordered off of here and waited for half hour only for them to then cancel my order. What a waste of time. Stick with uber eats for delivery. At least they bother to fulfill your order.
Rapid
Ordered and received within 10 mins, the deals are unbeatable for a local shop as well
Fast and connected. Feels like a true shopping experience
Excellent choice of groceries and updates regularly. Love it. Easy and convenient
Fantastic app!
Was fantastic when I used it. Brilliant customer service and I really do recommend this app
Amazing prices
Insane prices on this app. They sometimes put on penny deals. Quick delivery too. Love it
New Customer
I’ve placed 2 orders so far (28 June and 30 June) to give it a try. I am very happy with the app and the service so far. Delivery is fast and accurate. If they add more items to the app I might use it frequently.
Mr
Good app ezy to use
Terrible App
Customer service is nonexistent and app’s performance is shockingly terrible. Save your time and money, go elsewhere.
Terrible
awful app awful customer service app was glitching for hours was told to delete and re download when that didn’t work i was ignored for hours by customer service even had the conversation deleted over the help line so i had to send a new message (yet to be replied to) unable to log in as multiple accounts apparently already exist with my ONE phone number then when finally logged in on app refuses to accept location or any sort of address at that point i have been further ignored by customer service and increasingly closer to the time of closing of the shop i wished to order from, Disappointed
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Trusty service
Love a cheeky mjs my go to for ice blasts my pregnancy craving. The staff are lovely too and can’t fault them at all fair prices quick delivery ⭐️⭐️⭐️⭐️⭐️
Love it
Great app. Delivery time is usually a lot quicker then most other similar apps. Never low on stock, rewards system.
Delivery took forever
Thought this app would be good as my local corner shop has recently switched to this. My delivery of 5 items took almost 2 hours to arrive despite the drive to the shop takes 5 minutes. I was left on pending for 1 hour and a half. When I contacted the staff, they were friendly in trying to find out where my driver was but I was still disappointed with the delivery time as it says it takes 30 minutes and took 3x as long.
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Mjs royton
I order from Mjs on the flash app daily sometimes 2-3 times a day and I cannot rate them enough the penny deals on a Monday are fantastic and also the 99p deals on a Wednesday. The staff are so friendly and helpful to help in anyway they can if somethings wrong. The best thing I did was find this shop for home delivery at my door in less than 30 minutes and I pay the £8.99 subscription fee a month so I don’t have to pay any delivery fees so after 4 deliveries I’ve saved straight away and I probably have 50 delivery’s a month easy. If you’ve had a bad experience before with them when there payment systems messed up please give them another chance you won’t be disappointed they’ll always do there best to help fix things with you straight away. It’s a family run business and there all super.
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Revogel
Fantastic service great polite staff
H
Love this app!
Service is great with top staff. Highly recommend.
Service is great with top staff. Highly recommend.
Great service
Great Service Super Quick Delivery Thank You 👍
Amazing service!!!
Delivery came super speedy. Definitely will use again!! 1p deal on a Monday is a life saver too! Thankyou
Abbey tollitt
Absolutely amazing Thankyou so much the delivery was spot on and the delivery person was lovely I will be ordering again Thankyou so much.
Great Service !
Fast reliable and cheap ! Amazing service
