They take your money and don’t provide service
Update, day 6 and it’s excuse after excuse. The reps cut you off and don’t let you finish speaking so they can provide excuses. I’ve had to click on request quote for them to literally call me back as no one answers on the app to answer questions. I deal with contractors and service on a daily basis and this is by far the worst service in Broward County. It’s as if some kid hopped on AI to create an app that does not work properly and the staff is disappointing at best. Hopefully they can release the hold on my credit card without penalty as no services are rendered and my gate has been unlocked in back for a week now as they keep telling me today they will fulfill the order. Absolutely the worst experience dealing with this “company”, if you can call it that
Update Day 7. They said they would cancel the order and no penalty but they haven’t cancelled the order and it’s 8:36pm. I have to call again tomorrow (request quote for them to call me back, since they don’t have customer support) and hopefully resolve this nightmare
After the company’s response. The public should know it took 11 days without service or communication before I started to actively pursue a result with either a refund or service. The sheer fact they respond to. What I’ve reviews roughly a month later is strategy to bury the negative reviews with feedback showing they “care and looking into the situation” don’t let them fool you. There is zero communication from company to customer. Literally zero. Take your business elsewhere
Response from developer
Hi, we sincerely apologize for the experience you've described — a 7-day wait with no fulfilled delivery is not acceptable and does not reflect the standard we hold ourselves to at Flash Gas. We understand how frustrating this must have been, especially after multiple driver assignments and difficulty reaching our team. We take this feedback very seriously and want to make this right immediately. Please email us your order number to hello@flashgas.com and our team will prioritize your case, ensure your order is fully cancelled with no penalty, and process your refund without delay. We are actively working on improving our driver reliability, customer communication, and support accessibility so that no customer ever goes through this again. We appreciate your patience and sincerely hope to have the opportunity to make this right. — The Flash Gas Team 🔥
Loyal Customer
Thank you!
Roy of Lakeland
Response from developer
Hi Roy, thank you so much for this wonderful review! We're thrilled to hear that Carlos took such great care of you — he truly represents the Flash Gas standard of service we're proud of. We'll make sure to pass along your kind words to him! It means the world to us that out of all the options in the Lakeland, FL area, you chose Flash Gas and we delivered for you. We look forward to continuing to serve you for all your propane needs. Welcome to the Flash Gas family! 🔥 — The Flash Gas Team
Thieves
You’re better off finding a company on google and making appointments! Or driving to your nearest refil station
Response from developer
Hi Tom, thank you for your feedback! We do want to clarify — our delivery window of 3 hours to 3 days is clearly stated in the app before placing an order, as delivery times depend on driver availability in your area. Flash Gas operates with a network of independent contractor drivers who have the flexibility to accept or reject orders based on their availability. Once a driver is assigned to your order, they are able to provide a much more accurate and specific delivery date and time. Please send us your order number to hello@flashgas.com and we'll look into this right away! — The Flash Gas Team 🔥
Jacob was amazing!
Response from developer
Hi! Thank you so much for this amazing review — this is exactly why we do what we do! 🔥 We're so happy we could get your pool heater up and running in time for your daughter's return from summer camp — that's a homecoming worth celebrating! Jacob and the entire Flash Gas team take pride in understanding the urgency of every order and making same-day delivery happen when it matters most. We'll make sure Jacob sees this — he'll love knowing he made such a difference for your family. We look forward to serving you again! — The Flash Gas Team 🔥
Great supplier
Response from developer
Wow, welcome back from Asia! 🌏 What a stressful situation to come home to — an empty tank with no gas for the kitchen or hot water is no way to be welcomed back! We're so glad our team was able to turn that around with a delivery within 3 hours and get your home back up and running right away. This is exactly the kind of urgent situation Flash Gas was built for — fast, reliable propane delivery when you need it most. Thank you for the kind words and we look forward to being your go-to propane supplier! — The Flash Gas Team 🔥
