They take your money and don’t provide service
I have been waiting 6 days for service with multiple drivers confirming the order (4 drivers) and none of them have arrived for pickup. They advertise that it would be 3 hours to 3 days. The original rep said no problem we never have any issues but it has been issue after issue with multiple orders. The compliance email on the app is inoperable. There is no customer service line to call, my rep is unreachable and I’ve had to several times request a quote for services in order for them to call me. They have not provided services and if this is not resolved today an FCC report will be sent since they are holding my money and no services are rendered.
Update, day 6 and it’s excuse after excuse. The reps cut you off and don’t let you finish speaking so they can provide excuses. I’ve had to click on request quote for them to literally call me back as no one answers on the app to answer questions. I deal with contractors and service on a daily basis and this is by far the worst service in Broward County. It’s as if some kid hopped on AI to create an app that does not work properly and the staff is disappointing at best. Hopefully they can release the hold on my credit card without penalty as no services are rendered and my gate has been unlocked in back for a week now as they keep telling me today they will fulfill the order. Absolutely the worst experience dealing with this “company”, if you can call it that
Update Day 7. They said they would cancel the order and no penalty but they haven’t cancelled the order and it’s 8:36pm. I have to call again tomorrow (request quote for them to call me back, since they don’t have customer support) and hopefully resolve this nightmare
After the company’s response. The public should know it took 11 days without service or communication before I started to actively pursue a result with either a refund or service. The sheer fact they respond to. What I’ve reviews roughly a month later is strategy to bury the negative reviews with feedback showing they “care and looking into the situation” don’t let them fool you. There is zero communication from company to customer. Literally zero. Take your business elsewhere
Update, day 6 and it’s excuse after excuse. The reps cut you off and don’t let you finish speaking so they can provide excuses. I’ve had to click on request quote for them to literally call me back as no one answers on the app to answer questions. I deal with contractors and service on a daily basis and this is by far the worst service in Broward County. It’s as if some kid hopped on AI to create an app that does not work properly and the staff is disappointing at best. Hopefully they can release the hold on my credit card without penalty as no services are rendered and my gate has been unlocked in back for a week now as they keep telling me today they will fulfill the order. Absolutely the worst experience dealing with this “company”, if you can call it that
Update Day 7. They said they would cancel the order and no penalty but they haven’t cancelled the order and it’s 8:36pm. I have to call again tomorrow (request quote for them to call me back, since they don’t have customer support) and hopefully resolve this nightmare
After the company’s response. The public should know it took 11 days without service or communication before I started to actively pursue a result with either a refund or service. The sheer fact they respond to. What I’ve reviews roughly a month later is strategy to bury the negative reviews with feedback showing they “care and looking into the situation” don’t let them fool you. There is zero communication from company to customer. Literally zero. Take your business elsewhere
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Loyal Customer
I’ve been dealing with Carlos out of the Miami office and he has been outstanding. Not only a great personality, but knowledgeable and extremely helpful in meeting my needs and goals here in Lakeland. I reached out to multiple propane dealers serving the Lakeland area and FlashGas was the only one who understood my situation and took the initiative to make sure I got what I needed.
Thank you!
Roy of Lakeland
Thank you!
Roy of Lakeland
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Thieves
App says 3 hours - 3 days delivery, they will give you a further delivery date , and if you try to cancel they do not refund your money. It’s ridiculous they don’t tell you the arrival date before you place the order. Robbery!
You’re better off finding a company on google and making appointments! Or driving to your nearest refil station
You’re better off finding a company on google and making appointments! Or driving to your nearest refil station
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Jacob was amazing!
we ordered thought the flash gas app and explained the urgency of getting it today because our daughter had just came back from her summer camp and we had NO GAS for the swimming pool water heater so they immediately took notes and sent the truck to fill our 250 gallon propane tank same day thank you so much!!!!
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Great supplier
FlashGas provided us with fabulous service as we returned from Asia this morning to discover an empty tank and no propane gas for our kitchen or the hot water systems. They delivered gas well within 3 hours of my call to them. Amazing company.
Excellent Company
I requested a gas tank refill through the app, and everything went smoothly. The customer service representative, Carlos, was excellent, and Decio, the driver who handled the pickup and delivery, was outstanding. I highly recommend.
John was great
Service was excellent, very quick
John was friendly and helpful
John was friendly and helpful
Rv gas delivery
Driver was great called in advance delivery went great I am at Sanctuary RV park in Bonita Springs
By far the easiest way to order
I love how with their new recurring order system I don’t have to worry about re-ordering again I can simply go to the settings of my order and decide to skip a cycle or not, so easy!
Ease of order
Jacob took the time to walk us through app setup and order.
Scam for new tanks
If you have a new tank and you want to exchange it for something of equal value, do not count on that. We traded in our brand new tanks and got spray painted nasty tanks and our forklift tank was a brand new aluminum tank they exchanged it for an expired metal tank, and I cannot get anything comparable to what we exchanged in the first place. please do not use the service. If I could post a picture of what I have in the video, I just took I would share, but there’s no option to.
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Amazing service
Jacob did an amazing job he was very helpful and professional. He explained everything very clearly and answered any questions I had. Definitely recommend this company!
AWESOME SERVICE
Jacob gives a outstanding customer service.
Always patience, helpful, resourceful and very polite. Always stay with customer on the phone until the reason of the call is resolved. Kiddos for Jacob!!
Always patience, helpful, resourceful and very polite. Always stay with customer on the phone until the reason of the call is resolved. Kiddos for Jacob!!
Jacobo
Buena atención y rapidez con el servicio, gracias
Refilling large propane tanks
Jacob is so helpful and follows thru until the order is complete !
5 Star Review
Jacob was amazing and helped me through creating an account as well as navigating through the app. Thank you Jacob for all your help!
Avoid at all costs
Avoid using this app and service. They charge almost 40% more than the going rate for gas and add a $30 service fee, a $25 delivery fee and a $20 tip for the driver. If you need gas delivered, just Google it and call the local service provider and save 40-50%. A 50 gallon $350 order for me has turned into over $1300 in charges. They claim the third party delivery service actually delivered 150 gallons. This is impossible as my tank is only 70 gallons and it’s irrelevant because I only ordered 50 gallons. They didn’t call to confirm or clarify rather just added a $778 charge on my card. When speaking to them to resolve this I was informed they would call me back in an hour. That was also not true. ****update to dev response. Sheridan WY police are trying to contact your organization for suspected fraudulent behavior. Not only did you charge me for my original order, you charged me an additional $1350 since even after promising to refund the fraudulent charges if I updated my review. I’ve updated it. Next step is getting you removed from the App Store. There is no confusion, you ripped me off and are being held accountable.
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Amazing and easy to use
I don’t write many reviews but this app was really great! Simple to use and very helpful actually
