Absolutely do not download this app
Be careful! they’ll delete anything that’s uncomfortable for them.
It’s the worst app with the worst customer support. You’ll just end up stressed out, and you won’t improve your English skills.
Response from developer
We’re sorry this situation has remained frustrating, and we’d like to clarify the facts of your case. Your subscription was purchased directly through Fluently’s website via Stripe, not through the Apple App Store, which is why it does not appear in Apple’s subscription settings. Website subscriptions can be managed and cancelled in the Fluently app via Setting → My Products → Manage subscription. Cancellation is also available through our Help Center or by contacting support. The 30-day period shown for website purchases is our unconditional refund guarantee, not a free trial. Free trials, when available, are separate offers shown before purchase. Your refund request was submitted after the 30-day guarantee period had already ended. Cancelling disables future auto-renewals; it does not reverse a payment that has already been processed. If a new charge is ever made after a confirmed cancellation, our team can review that payment separately. Your support history has not been deleted. If a previous conversation is no longer active, a new chat may open, but the prior interaction remains in our support records. We also reviewed the history of your case. Our support team explained the subscription and refund conditions and continued to respond politely, while asking that the conversation remain respectful when messages became insulting. We always aim to handle difficult billing situations clearly, professionally, and fairly.
