R.I.P
Thank you Bonza
Still waiting
Paid for flight then airline ceased but had promised refund and I’m still waiting.
It’s been 6 months
It’s been 6 months
Terrible app
Must frustrating app to use.
No Longer Operates
Save the space on your phone, this airline has gone bust and does not offer any more flights.
Doesnt work needs alot of updates
The app wont even let me select a departure date so i cant even check flight prices or even book a flight
Whats the point of having an app that doesnt even work
Wasting my time and my data by downloading this terribly designed app
Gyst
Whats the point of having an app that doesnt even work
Wasting my time and my data by downloading this terribly designed app
Gyst
App is glithcy
I can’t select dates for any flight from Melb (Tulla or Av)
Administration
This outfit has gone bust. Anyone with outstanding flights will never get their money back.
R.I.P BONZA
It was so cool to finally see another Australian airline, but sadly another one had bit the the dust. We wish the best for you guys!
Waste of time
If they won’t fix their app what does that say about their planes? Can’t select anything. Logs out when you want to swap screens all the time. Doesn’t say where they go from where. Not bothering I’ll just go back to Jetstar and Virgin. And that’s saying a lot.
No responses from live chat and cancelled flights
We booked tickets for a group of six to and from Melbourne and all tickets and flights got cancelled. We couldn’t even get in contact with the airline to discuss as they don’t have an email or phone number just the live chat function with the app which yields no responses at all (I tried multiple times for many hours to no avail). We filled out a refund form for our flights but it’s been 4 days and no contact or payment. Not a good app or airline based on this experience - quite disappointed.
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Logging in
You tick the box’Remember Me’ and it doesn’t!
App is bad and the flights never happen
The app logs you out every time, can’t use remember me or auto login.
Several flights cancelled during peak times like long weekend and school holidays and that’s different routes as well! You pay the sale fare, book your holiday and end up flying with a competitor at an extra unforeseen expense. They are now worse than Jetstar. No refund and you’ll contact the online chat and get 0 response.
Several flights cancelled during peak times like long weekend and school holidays and that’s different routes as well! You pay the sale fare, book your holiday and end up flying with a competitor at an extra unforeseen expense. They are now worse than Jetstar. No refund and you’ll contact the online chat and get 0 response.
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Flight credits
I only use Bonza as a last resort as they do not have flight credits if you have to cancel a flight.
Qantas cares about customers that may have to cancel a flight. Well done Qantas.
Qantas cares about customers that may have to cancel a flight. Well done Qantas.
Rubbish app
The app is rubbish and poorly designed. You have to log in every time you use it, even if you check the ‘remember me’ box. Very basic and such a let down. If this is someone’s first impression of the airline, it’s not a good one
Not worth the cheap airfare
Expect numerous delays that will push your flight to unreasonable hours. Do not expect any customer service or compensation for the inconvenience. Expect to deal with irritated staff who are clearly fed up with the delays and everything they have to deal with. Do not expect this app to function properly.
Do yourself a favour and pay for a ticket on a better airline. You’re actually saving money in the long run because Bonza will screw up all your plans and you’ll likely have to fly Qantas home anyway.
Do yourself a favour and pay for a ticket on a better airline. You’re actually saving money in the long run because Bonza will screw up all your plans and you’ll likely have to fly Qantas home anyway.
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Bus in the sky with zero customer support
Living regionally, I have used Bonza a lot. Recent tickets I bought, I put in my email address incorrectly so I didn’t get sent my ticket. My fault, but I contacted Bonza for over two weeks on their App, to no avail. No response. No help provided. No ticket. Secondly, when I wanted to change the dates for a reservation, I couldn’t without changing my partner’s ticket dates too, which I didn’t want to do. So essentially a passenger needs to buy a ticket separately from family members in the event that a ticket needs to be changed, which from time to time does happen. So I’ve wasted a ticket there.
Bonza customer service chat says it is open from 6am AEST. This is not the case. It is never open and running at that time. Long queues means you never catch someone live, so then goes to an email enquiry- the delay is infuriating, as then you get no response and need to start the process over again, which of course, is the same- long queue, no live service operator available.
So all I can say now is that Bonza is merely a bus in the sky. Don’t try to ever change or seek help outside of buying a ticket, as it doesn’t exist!!!
Bonza customer service chat says it is open from 6am AEST. This is not the case. It is never open and running at that time. Long queues means you never catch someone live, so then goes to an email enquiry- the delay is infuriating, as then you get no response and need to start the process over again, which of course, is the same- long queue, no live service operator available.
So all I can say now is that Bonza is merely a bus in the sky. Don’t try to ever change or seek help outside of buying a ticket, as it doesn’t exist!!!
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Carolyn Tipler
Best service ever I’m a senior and really appreciate the service provided I hope this service is supported as it benefits our whole community Really fantastic staff and fly on time It’s so affordable and all the services provided you would expect I really hope we don’t loose this service
Fly Bonza - If you can find your boarding pass or booking in time.
This app has some serious issues. 1. There’s the log in issue where no matter how many times you press the remember me button. Or re enter your password. It wants you to log in again and again. And again. Which gets very tedious.
Then theres issue 2. Where your trip will most likely not show up under “my trips”. Not sure if this is because my ticket is booked by a third party. So you then add it manually. Only for it to dissappear once the app logs you out again.
Then there’s issue 3. Where once you check in. It gives you the option to add your boarding pass to your wallet. And of course. You get an error message. Which means you then find yourself in the boarding queue trying to remember your booking code and surname. Hoping the app will open so you can access your boarding pass prior to getting to the check in counter.
It really makes you wonder what software engineers are actually engineering. Maybe they are all working from home. Might be time to start checking their mouse clicks per shift. 🤔
Do have cheap flights though.
Then theres issue 2. Where your trip will most likely not show up under “my trips”. Not sure if this is because my ticket is booked by a third party. So you then add it manually. Only for it to dissappear once the app logs you out again.
Then there’s issue 3. Where once you check in. It gives you the option to add your boarding pass to your wallet. And of course. You get an error message. Which means you then find yourself in the boarding queue trying to remember your booking code and surname. Hoping the app will open so you can access your boarding pass prior to getting to the check in counter.
It really makes you wonder what software engineers are actually engineering. Maybe they are all working from home. Might be time to start checking their mouse clicks per shift. 🤔
Do have cheap flights though.
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Avoid BONZA at all costs
Cancelled my return flight 2 days before, saying they refund because there’s no alternative flight. This left me with no option but to pay 5 x the amount for a return flight on another airline because it’s such short notice. It would have been much cheaper if I just never bought a ticket with Bonza..
I’ll never use BONZA again.
Avoid this trash airline at all costs.
I’ll never use BONZA again.
Avoid this trash airline at all costs.
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Very poor
Customer service is a joke , can’t get a hold of anyone pretty useless
