Difficulty with app navigation
Hello,
Thanks for the opportunity to hear my thoughts. I love FNCU, but hate the way that the app and its functionality is so limited and generic. When I go to look at documents/statements using the hamburger menu and open monthly notices, I can’t get back to my accounts page.
My current work around to accomplish this is to log out of the app, then log back in. Please look through the app as a user and you too will discover many other tasks equally frustrating.
The app has improved very little over time, and a huge improvement was labeling the numerical accounts with the actual account name…ie (savings, checking, visa credit card, equity loan, etc.). There is much more that can be improved to make it more user friendly and easier to navigate. Thank You!
Best regards,
Kris Youngberg
Thanks for the opportunity to hear my thoughts. I love FNCU, but hate the way that the app and its functionality is so limited and generic. When I go to look at documents/statements using the hamburger menu and open monthly notices, I can’t get back to my accounts page.
My current work around to accomplish this is to log out of the app, then log back in. Please look through the app as a user and you too will discover many other tasks equally frustrating.
The app has improved very little over time, and a huge improvement was labeling the numerical accounts with the actual account name…ie (savings, checking, visa credit card, equity loan, etc.). There is much more that can be improved to make it more user friendly and easier to navigate. Thank You!
Best regards,
Kris Youngberg
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Not worth the trouble!
Mobile deposits are way too hard on this app!
Easy to use
App has been user friendly for the most part so If I can use it, then most people can
Thank y’all for your help
Your Rockford office has been very helpful
Functionality not up to par as other bank apps
There’s very limited things to do with this app. It doesn’t even have a Venmo/Zelle option. Their cards don’t support the tap and go function. It’s too basic for this day in age. Get with the 21st century.
