Focal & Naim User Reviews
Customer Experience
~ Based on 396 written reviews from the US App Store.
What users say
Summarized from real user reviews of Focal & Naim. Based on 249 reviews and a 2.2/5 average, it highlights the 5 positives and 10 negatives reviewers mention most about this Music app.
Positive things
- 🚀App works well
- 👍Focal app works fine
- 👍Naim app works well with Uniti Atom
- 👍Seamless Tidal integration
- 👍Reliable connectivity
Negative things
- 🐛Frequent disconnections and crashes
- 🐛Unstable app, unreliable connectivity
- 🐛Buggy, freezes, and loses connection
- 🐛Constantly needs to be reset
- 🐛Struggles to find and connect to devices
- 🐛Terrible user experience
- 🐛Clunky and unintuitive interface
- 🐛Lacks basic features like volume control
- 🐛Disappointing for premium hardware
- 🐛Worse than other brand's apps
Is Focal & Naim Safe?
Focal & Naim does not appear safe based on available data. AppsHunter Safety Score for Focal & Naim is 46/100.
This assessment is based on 249 user ratings, with an App Store average of 2.2/5.
Safety Analysis
~ Based on 249 App Store ratings for Focal & Naim.
Is Focal & Naim Legit?
Focal & Naim appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Focal & Naim is 78/100.
Based on 78 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
After last update widget for inputs now a blank white box. This is on iPhone and iPads.
The only issues seem to arise with ISP routers supplied by the service provider of your broadband. They screw around with the UPnP signalling. Swap the router for an off the shelf Netgear and the problems all disappear!
I find it easy to use from ipad and iphone. I can control four different units, Atoms & ND5XS2's in my house whichever room I am using. I use Tidal hifi and a Naim Core and it is excellent.
Really poor app for such a good system
Worst application I've ever used. Constant connectivity issues where the system disappears totally.
Works much better now
New Bathys headphones and I downloaded this app which is absolutely worthless. Connecting the HPs to this app to set customization, look for updates, etc, all results in an aggravating cycle of an opening/closing/rebooting process with no success whatsoever leading to frustration and disappointment. The HPs themselves are excellent, but customizing is not possible for me. I am so surprised at this given the two companies, Focal and Naim.
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Now forced me to register (probably for data harvesting and spam). After weird troubleshooting, removing old presets, again provides basic control on my cube.
It works pretty well nowadays. It runs on my MAC, my iPad, my iPhone and I can switch between them and the Zigbee remote to control both my streamer and my preamp. It even wakes up a sleeping streamer so you don’t have to power up the unit from the power switch.
Where has the volume contraction gone when playing from uPNP. Now simply missing. I get impression that every time they update this App, they managed to make it worse. Drop Focal and go back to ordering Naim App.
First I paired Bathys MG over bluetooth. Then…I could not find them in the app, no matter how i tried to add them. Useless, deleted and bought the H100.
NAIM, a fantastic product let down by an app that constantly fails to perform. Having to reboot and reconnect multiple times on a weekly basis. I was briefly considering buying a few more for units for a multi room experience but not now.
Naim produce excellent hardware, which sound fantastic, but unfortunately this App is absolutely awful!! Constantly loses connection so is pretty much useless in controlling my Uniti Star!! I spend all my time trying to reconnect rather than enjoying the music. Really not good enough Naim…….
The latest update no longer works with Tidal from within the Naim app - the only way to make it work is to stream direct from Tidal…
So disappointed considering the hardware is great. I’ve had the Naim system for a while but the Bluetooth app is terrible. It rarely connects. It appears they don’t have anyone working on the update if the app. Help!
Latest update fails to pick up Naim Uniti sitting happily working on the same network - as long as it’s controlled via the Remote. App recognises Uniti name, sometimes, but can’t display presets. At other times App simply shows IP address. Come on Naim you can do better. Previous version of the App at least worked with stability.
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App interface chronic, used to work fine but now besides removing and reinstalling etc,etc. the app simply crashes out to the point it is unusable, please please Naim reinstate the previous version of this app until the revision actually works.
Just got the Bathys MG today. Headphones themselves are beautiful and sound great. But the EQ — the entire reason I bought these — flat out does not work. Constant “please stream some music” error even with music actively playing through the headphones. “Command failed” on repeat. This isn’t a user error, it’s a broken app. For a company charging over a grand for headphones, this companion app is embarrassing. Sort it out Focal. ⭐
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I can’t believe this has an average of two stars. If my mu-so cube speaker wasn’t so good I’d have binned it years ago. Awful app!
Simple yet great interface and functionality. I use mainly on ipad to control 3x Atoms and 2x ND5 XS2's and a Core across the house.
