Lights are off
As others have said, there doesn’t seem to be anyone supporting this product. I’ve emailed several times to ask about the “mindful matching” game which I simply do not understand. No response. This is not a great testimonial for the product. Which actually seems alright and worthy of a few stars, but they shouldn’t be just taking people’s money without providing the minimum of support. Even an AI chatbot would be something. They haven’t updated their blog in years. Disappointing.
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Unreliable App and No Support
I keep losing access to the app because of technical issues on their end, and reaching their support is a huge hassle that takes days. Their phone number doesn’t even work, so that’s not an option either. The membership is pricey, and honestly, I regret buying this device—I should’ve gone with Mendi from the start.
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No customer service
This company is not run by humans, just bots. You can’t reach anyone ever. I’ve tired online, calling, nothing works. Good product but they can’t run a business like this.
No support
I bought this is January with full subscription for life ( not cheap). The app doesn’t recognize my email despite a reset by the support team after a week of trying to get a hold of them. This didn’t work and I’ve tried to reach out to them again. This time it took two weeks and still no solutions. They claim they just went through a reorg. Hopefully somebody can figure out what’s going on over there.
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Unreliable App and No Support
I lost access to the FocusCalm app and have been unable to get it back. I emailed their support team multiple times with no response, and even tried calling, but couldn’t get ahold of anyone. I feel like I wasted my money on this device, and the lack of customer service is unacceptable. I’ve also seen other users report similar issues with losing access to the app and getting no support. This company doesn’t seem to care about its customers once they have your money. I can’t recommend this product to anyone.
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