Lights are off
As others have said, there doesn’t seem to be anyone supporting this product. I’ve emailed several times to ask about the “mindful matching” game which I simply do not understand. No response. This is not a great testimonial for the product. Which actually seems alright and worthy of a few stars, but they shouldn’t be just taking people’s money without providing the minimum of support. Even an AI chatbot would be something. They haven’t updated their blog in years. Disappointing.
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Unreliable App and No Support
I keep losing access to the app because of technical issues on their end, and reaching their support is a huge hassle that takes days. Their phone number doesn’t even work, so that’s not an option either. The membership is pricey, and honestly, I regret buying this device—I should’ve gone with Mendi from the start.
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No customer service
This company is not run by humans, just bots. You can’t reach anyone ever. I’ve tired online, calling, nothing works. Good product but they can’t run a business like this.
No support
I bought this is January with full subscription for life ( not cheap). The app doesn’t recognize my email despite a reset by the support team after a week of trying to get a hold of them. This didn’t work and I’ve tried to reach out to them again. This time it took two weeks and still no solutions. They claim they just went through a reorg. Hopefully somebody can figure out what’s going on over there.
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Unreliable App and No Support
I lost access to the FocusCalm app and have been unable to get it back. I emailed their support team multiple times with no response, and even tried calling, but couldn’t get ahold of anyone. I feel like I wasted my money on this device, and the lack of customer service is unacceptable. I’ve also seen other users report similar issues with losing access to the app and getting no support. This company doesn’t seem to care about its customers once they have your money. I can’t recommend this product to anyone.
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Beware before purchasing…
There should be an option for. I starts… I’ve tried multiple times to reach out to the company via their phone number, and their email…no one responds to either!
I’ve waited as long as 30 minutes on the phone, no one picks up! I’ve sent multiple emails…no response! I bought the lifetime membership, but can’t access it at all! No help has been given and I’m gonna give it a couple more days, and then it’s going back!
I honestly don’t know if this company is even around anymore to be honest. I’ll update in a week if anyone cares to know…
I’ve waited as long as 30 minutes on the phone, no one picks up! I’ve sent multiple emails…no response! I bought the lifetime membership, but can’t access it at all! No help has been given and I’m gonna give it a couple more days, and then it’s going back!
I honestly don’t know if this company is even around anymore to be honest. I’ll update in a week if anyone cares to know…
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Lifetime membership why?
I never write reviews but I was so excited to receive this device and to start using it but this has become a frustrating experience. I bought the lifetime membership/subscription for this device, which I can not access. I have reached out to the company on several occasions. In my most recent correspondence they sent me a PDF with instructions to sign up. I’ve already signed up and had to pay for a monthly subscription just to use the device. I can’t say I’m overly impressed with the device either. You can’t simply do a timed meditation you have to use their goofy games or guided meditations. The app could use some work. Not having access to the service I paid for and the lack of simple features this has made the experience unbearable.
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Disheartened by Focus Calm Device Performance
I recently purchased the Focus Calm device with high hopes of incorporating it into my mindfulness and relaxation practices. Unfortunately, my experience with the product has been quite disappointing, to say the least.
From the beginning, I encountered consistent malfunctions with the device, rendering it virtually unusable. Out of the few months I've owned it, I've only managed to use it twice. This is not what I expected after making a significant investment in the product.
While I understand that defects can happen even with the most reliable products, the issues I faced were highly disheartening. The inconsistent performance of the device prevented me from fully experiencing its promised benefits. It seems that I may have received a faulty unit, and I genuinely hope that this is not indicative of the overall product quality.
In light of these problems, I reached out to the Focus Calm team through email. Regrettably, I have yet to receive any response or acknowledgment of my concerns. This lack of customer support has added to my frustration.
As a loyal customer, I appreciate the brand's mission of promoting well-being and inner peace. However, I expected better customer service and a quicker resolution to my issue, especially given the premium price I paid for the device.
I remain hopeful that my situation is an isolated case, and I genuinely believe that Focus Calm products can offer significant value. Nonetheless, I have requested a refund as I feel it is only fair to be compensated for a product that has not lived up to its promises and has hindered my experience.
Despite my current disappointment, I am open to alternative solutions should the Focus Calm team choose to address my concerns. A swift resolution would not only restore my confidence in the brand but also allow me to recommend their products with more enthusiasm.
In conclusion, my experience with the Focus Calm device has been marred by consistent malfunctions and a lack of responsiveness from their customer support team. I hope that my review prompts the company to take prompt action and that future customers can enjoy the benefits of their products without encountering similar issues.
From the beginning, I encountered consistent malfunctions with the device, rendering it virtually unusable. Out of the few months I've owned it, I've only managed to use it twice. This is not what I expected after making a significant investment in the product.
While I understand that defects can happen even with the most reliable products, the issues I faced were highly disheartening. The inconsistent performance of the device prevented me from fully experiencing its promised benefits. It seems that I may have received a faulty unit, and I genuinely hope that this is not indicative of the overall product quality.
In light of these problems, I reached out to the Focus Calm team through email. Regrettably, I have yet to receive any response or acknowledgment of my concerns. This lack of customer support has added to my frustration.
As a loyal customer, I appreciate the brand's mission of promoting well-being and inner peace. However, I expected better customer service and a quicker resolution to my issue, especially given the premium price I paid for the device.
I remain hopeful that my situation is an isolated case, and I genuinely believe that Focus Calm products can offer significant value. Nonetheless, I have requested a refund as I feel it is only fair to be compensated for a product that has not lived up to its promises and has hindered my experience.
Despite my current disappointment, I am open to alternative solutions should the Focus Calm team choose to address my concerns. A swift resolution would not only restore my confidence in the brand but also allow me to recommend their products with more enthusiasm.
In conclusion, my experience with the Focus Calm device has been marred by consistent malfunctions and a lack of responsiveness from their customer support team. I hope that my review prompts the company to take prompt action and that future customers can enjoy the benefits of their products without encountering similar issues.
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Not saving results
Have been using this device for several days and the app is not saving data/results for most of the exercises. None of the Programs or Series are saving results or providing the comprehensive feedback that the video states “on the next screen you’ll see your complete results of this series”. The next screen takes you back to the home page of the series and the data is lost. The only things that are saving results are individual exercises. Not a great initial experience, 50% disappointed.
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Buggy App
Lots of bugs for an expensive App. The audio won’t turn off despite numerous tries. User interface is poorly designed and not at all intuitive. The App breaks when there is connection problems with the headset or it’s removed temporarily from your head while in tracking mode. The graph features are limited and provide very little practical use over time. Overall, I’m disappointed. If the app’s workmanship is any reflection of the quality of the data being interpreted, I’d have second thoughts in purchasing this product.
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Exactly what I needed
I was really impressed by how easy it is to use the headband. Their algorithms are amazing and feels very accurate!
Location Tracking
This device only works if you allow it to track your location.
Potpourri of nothing.
It’s all over the place, there isn’t a beginners guide. It’s a jumble of games and tasks that man very little. I have Mendi as well, they only have one exercise so it’s less confusing. I’m not a Mendi fan either, both companies are pushing this neuro, focus/calm idea and I doubt many people benefit. I think they’re VERY expensive toys.
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Widget needed
This app needs a relaxation widget for constant monitoring
Good but needs some work
I like this app but it needs some features
I would like to track my total time and calm time across all the games. Not just total score.
I would like to tend performance for focus games over time with a line for score and a line for level of calm.
It’s really hard to tell if I’m improving without this.
I would like to track my total time and calm time across all the games. Not just total score.
I would like to tend performance for focus games over time with a line for score and a line for level of calm.
It’s really hard to tell if I’m improving without this.
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Awesome Product and App
Both the product and the app are top notch compared to their competitors. The device is comfortable, connects to bluetooth almost immediately, and has a long battery life. The app gives the user freedom to play games, listen to guided meditations and breathing exercises, or challenge themselves with combinations of the two, all while providing feedback through XP and FocusCalm scores that tell the user how well they’re doing. FocusCalm is a 10/10.
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Best Neurofeedback Home Trainer!
I have been a board-certified Neurofeedback practitioner for many many years and have tried most headbands on the market. This one is beautifully made, charges quickly, connects to Bluetooth almost immediately which is a huge improvement over other devices, includes enough programs and exercises in the app to keep you busy but not so many to overwhelm you! The tech-support is impeccable and the price point is extremely reasonable for the product that you are receiving. I have a lifetime subscription and I am recommending it to all colleagues, clients, friends and family. I highly recommend this device to anyone who wishes to train their brain noninvasively for peak performance and calm focus. Focus calm wins!
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