Online delivery is a SCAM!
Thinking about using their online delivery? Read this first!
I tried using the coupon for $30 off from a minimum purchase of $75. At the checkout
screen, I confirmed that my discount was applied and was initially charged the discount
price (around $40). I selected no substitutions on some items, which is normal
considering some people prefer one brand over another or maybe no equivalent product
exists. I received an email receipt shortly after reflecting the $40 charged.
As the order proceeded, some products were out of stock, including one item I chose to
have no substitutions. No big deal, right? Just skip it and subtract it from the $40.
Except now since this item was being excluded from my overall order, the total price fell
below the $75 threshold needed for the discount to apply. Because of this, Kroger (the
parent company) charged me the full $75 order.
A reasonable company would have simply subtracted this item from the total discount
price ($40 - X), just like how Uber Eats already does. If I had known that Kroger
wouldn’t honor this, I would have preferred for my order outright cancelled instead.
Customer support was of no help; they dismissed my complaint, wouldn’t look at my
email receipt, and stated under no circumstances would the discount price minus the
excluded item be honored.
This means that if you try using this or a similar promotion, you’re essentially gambling
on your store having exactly all products in your cart (including substitutions) and your
outsourced Instacart shopper not skipping any items that would result in you not
meeting the threshold. Maybe your total order was $80 and one missing product costs
$10. Or your total order was $100 and you’re missing a combination of items totaling
$30. Guess what? You’re going to be charged the FULL amount!
Do yourself a favor, use Uber Eats instead. They honor their total discount price and
have better coupons with lower maximum thresholds from time to time. Don’t give this
company your time or money!
Note: Kroger owns Ralphs and Food4Less
I tried using the coupon for $30 off from a minimum purchase of $75. At the checkout
screen, I confirmed that my discount was applied and was initially charged the discount
price (around $40). I selected no substitutions on some items, which is normal
considering some people prefer one brand over another or maybe no equivalent product
exists. I received an email receipt shortly after reflecting the $40 charged.
As the order proceeded, some products were out of stock, including one item I chose to
have no substitutions. No big deal, right? Just skip it and subtract it from the $40.
Except now since this item was being excluded from my overall order, the total price fell
below the $75 threshold needed for the discount to apply. Because of this, Kroger (the
parent company) charged me the full $75 order.
A reasonable company would have simply subtracted this item from the total discount
price ($40 - X), just like how Uber Eats already does. If I had known that Kroger
wouldn’t honor this, I would have preferred for my order outright cancelled instead.
Customer support was of no help; they dismissed my complaint, wouldn’t look at my
email receipt, and stated under no circumstances would the discount price minus the
excluded item be honored.
This means that if you try using this or a similar promotion, you’re essentially gambling
on your store having exactly all products in your cart (including substitutions) and your
outsourced Instacart shopper not skipping any items that would result in you not
meeting the threshold. Maybe your total order was $80 and one missing product costs
$10. Or your total order was $100 and you’re missing a combination of items totaling
$30. Guess what? You’re going to be charged the FULL amount!
Do yourself a favor, use Uber Eats instead. They honor their total discount price and
have better coupons with lower maximum thresholds from time to time. Don’t give this
company your time or money!
Note: Kroger owns Ralphs and Food4Less
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Horrible…
App won’t load. Deals won’t load. Nothing loads.
Useless app
Hasn’t worked once in the 8 months i had the app
No Network Connection
I am not able to search for food items from home or the store. I get the error message No Network Connection even when I am connected to the network.
Update made everything more difficult
The update made everything buggy. When I try to save an item to list , it doesn’t do anything. It used to! Not to mention finding things are harder. It’s not user friendly at all and I pretty good when it comes to navigating tech … update was not needed. If made it more complicated and buggy !
Update APP Failure!
New update today and now the app will not even open on my iPhone. Getting a refresh this page on every tab! Please fix it.
Rather pick up from Aldi and Walmart at least I can use their App
This APP is filled with everything except an easy way to actually shop at Food 4 Less. I can’t find the shopping cart. Pick up is at a store 30 miles away. I can’t change the pick up store. Took me a day to find the shopping list. Can’t forget that half the stuff I put on my shopping list the store near me doesn’t carry. Why is Fred Meyer jewelry easier to get to on the Food 4 Less APP. I get that Kroger is big corporation. But it clearly States Food 4 Less APP! The Ralph’s app is easier to navigate than this! It’s Kroger brand! Who ever approved this app clearly is not a shopper. It is so much easier for me to shop Aldi and Walmart. Between those 2 I can forget about Food 4 Less.
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Worst App
The app was fine until they made severe changes to it. Now you can't even search for items nor can you use it cos it says there is no network connection. I needed the app to find items because asking employees is a wasted venture.
Terrible IT
I don’t know why they can’t figure out how to do updates. I updated and all my account/login info is gone! My password isn’t working. I’m not going to create another account, I’ll just shop somewhere else!
No sign in option
The damn thing doesn’t even let me in!
Why
The food 4 less down the street doesn’t show up on the map, but it suggests i order from foods co instead but then I have to download a different app for that and it’s miles away
Yikes
I tried so hard and got so far but in the end I just deleted this abomination
No longer knew what’s new on weekly appetite just blind for your store deals
App down for such long time it can’t solve the problem helpless
Does not work
I’ve gone thru 2 updates and there are still unresolved issues. Can’t open anything in app. Useless. I don’t get their weekly sale paper delivered any more, so I am at a loss. Wish I had someone to complain to.
Useless no connection
I see others had this problem, will not connect to Wi-Fi. Will delete.
Rewards Card
Too many steps to get to rewards card
Completely Useless
Every single time I go to use this app I get a “No Network Connection” error, despite the fact that I am on wifi and have cellular data available. Do not waste your time or energy with this app, you’d literally be better off pounding sand.
OMG the update is atrocious
So full of bugs that I don’t even know where to begin. Fire the people who made the app. They all deserve to be fired upon.
Store search not working
The store search for the weekly ad doesn’t work.
Bad app.
I agree with previous review. So difficult to use the app. Doesn’t load and starts you from the beginning. Also unable to track my order after 2 hours trying to get the app to work. Still unsure if my order was processed or not. I haven’t gotten an email or text. Will update later.
