Local Phone Number Required
Unable to verify account if you have an international number. Requires Austrian number which makes it not suitable for tourists or visitors who I feel would be the main customers for this app. Useless.
Can’t enter full address
Cold food expensive delivery fees
Don’t bother if you’re from the US
This app will not send verification codes to US numbers despite giving the US as an option for phone numbers. Pointless…
Response from developer
Hello, thanks for your feedback! Please report any complications that arise to kundenservice@foodora.at, where we will be happy to continue to support you. Thank you and best regards, Ana from foodora
Great service
In Vienna as a visitor, found the service amazingly easy. Made my stay that much more enjoyable.
Can not verify my phone number
I am using an us number and I get it verified in Bolt. However I failed to verify this in this app as well as website for several times. I thought it is network issue and it is not.
Response from developer
Hey, thanks for letting us know! Please report this issue to kundenservice@foodora.at so that we can help you to clear up these circumstances. Thank you. Best, Ana from foodora
No Drivers Order Canceled After 2 Hours
The last few orders, the food was delayed multiple times. Today, the food was delayed for two hours. I contacted the restaurant who had the food ready but they were waiting for a driver. The second Foodara representative told me that he doesn’t know when or if they will be able to find a driver. Had to cancel after two hours. Completely unacceptable. Don’t accept an order if you don’t have enough drivers.
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Response from developer
Hi Mahmoud, thank you for your feedback. We're really sorry about the slow delivery. Please contact us at kundenservice@foodora.at. We would like to check why the delivery took so long in your case. We're working on making our delivery times shorter and would like to make sure that you get your food quickly next time. Best regards, your foodora team
Service seems to function better now than Mjam.
App seems more streamlined and seems to function better post rebrand.
Response from developer
Dear KebapIsLife, thanks for your feedback! We are glad to hear that you are satisfied with our service. Best, your foodora team
Terrible Customer Service
See above ^^^ not much more to be said. Vouchers they give you (what little it is for issues caused on their side) are all invalid when you actually try to use them and if you try to contact them about it they really could care less. I miss Mjam…
Foodora is great
I found Foodora while traveling in Austria. It is easy to use and the service are very reasonable. It was nice to have to so many restaurants to choose from and was very convenient to use.
Horrible Customer Service! Anything but Foodora!!!
I had an issue with an order and they automatically said the issue was resolved without ever discussing anything with me. I wrote two more times and never received a response. Horrible customer service. Lieferando is much better!!! Delete this app quick!
Convenient
Super easy to use but customer service isn’t always the best and may not speak english
Good
Good food and quick delivery
Very good experience overall
Have been using the app and the service for a while and am very happy with it. Food arrives fast and drivers are friendly
Abuses Push Notifications for ads
Good service, unfortunately they abuse push notifications for their market service, next to relevant messages about orders.
Crappy app
No translation support
In 99% cases you’ll see no food pictures
Ordered a meal, waited for half an hour with no updates. Three times tried to contact support - it doesn’t work.
Will not recommend if there is an alternative.
Not even near to uber eats or wolt.
In 99% cases you’ll see no food pictures
Ordered a meal, waited for half an hour with no updates. Three times tried to contact support - it doesn’t work.
Will not recommend if there is an alternative.
Not even near to uber eats or wolt.
Lies and technical drawbacks
The vouchers are complete lies, even if you follow their criteria.
The app also fails to recognise a basic home address in the centre of Vienna, not allowing you to order.
They are basically sabotaging restaurants…
The app also fails to recognise a basic home address in the centre of Vienna, not allowing you to order.
They are basically sabotaging restaurants…
Musician
Fantastic service!
Bad service
First order on the service:
1. Says “35 minute delivery” on restaurant. When I order it says estimated delivery 40-50 minutes from time of order. This gets delayed to 55-65 minutes slowly as time passes.
2. No visibility to delivery person location
3. No human help!
(4. No pictures on dishes in most restaurants)
(5. No translations of menus)
1. Says “35 minute delivery” on restaurant. When I order it says estimated delivery 40-50 minutes from time of order. This gets delayed to 55-65 minutes slowly as time passes.
2. No visibility to delivery person location
3. No human help!
(4. No pictures on dishes in most restaurants)
(5. No translations of menus)
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Bad system、bad app
I ordered a meal by this Application and I received nothing. I tried to communicate with the Application and they told me to write an email while using an hour to tell me they had no idea about this order. It is absolutely unreasonable cuz this application‘s system wasted a lot of my time and money. Totally unreasonable and rubbish.
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Wish
I wish the menus could be in English too
